What clients say about True's Service in Dowagiac (MI)
I called about my brother vehicle whose vehicle was towed to trues. I had a few questions. The lady on the phone was very rude! She was not professional at all. She was not inclined to listen to me to professionally answer questions that I have. She has poor customer service. I would NEVER recommend anyone to use trues towing services. The employee should be disgusted with herself on how she handled customer service very poorly.
Great service was in a jam and they came out and assisted one of my drivers!!!
Thank you and your team we will always keep you guys in mind next time.
10/10 service
These guys really saved me last night. My family and I hit a snow drift that was too much for our SUV and we were stuck on a backroad in freezing temperatures and dangerous winds. These guys responded in under 30 minutes (very rural) and had us on the road in an hour. They even followed us out to ensure we were ok. The service was $200 which I thought was reasonable for emergency service late at night
Father & son showed up on time, did excellent job. If I could give them more than 5 stars I would. They were on time, professional, dedicated and kept their word. I highly recommend them. One of a kind. I have not come across a better towing company in all over U. S.
So grateful for these guys. My car's engine just blew and I was stranded in freezing weather, but these guys got me taken care of for $85. They got to where I was in about 15 minutes (I was stranded on Peavine) and got me home in even less time. I think it took about 5 minutes to hook up my poor little car to the trailer and the guy who came and helped me was absolutely phenomenal. Highly recommend these guys if you're in a pinch
Great company if you're into being ghosted after you ask for information in regards to your vehicle that they impounded. It's been months of me reaching out and still no word from them on my car. I feel very disappointed considering I explained my situation and that I was stuck at home being abused without a way out (&still am.)
Thanks. Have the day you deserve.
The driver Travis threatened to not let me get my vehicle and also threatened violence. Update today my wife called and got Travis on the phone he threatened her and lied about the police report then he colorfully called us names.
This is the best towing company in southwest Michigan. Called them to get a quote on moving a semi about 7 miles and they were very professional. Gave me a very competitive quote and moved the truck in a timely manner. Would definitely recommend them and use them again for any heavy duty towing needs.
True’s Towing were incredibly helpful when we had an accident. They knew what we needed before we asked and were very flexible, allowing us to recover items from our vehicle so we could continue on our planned weekend. They made a bad situation less stressful and we appreciated the care they provided even if the car wasn’t restorable. Happy to recommend this team. Rob went above and beyond!
Their only saving grace was the men and their great personalities during my "help" tonight. I was told 75 hook up and 5 per mile. They charge 2.50 per mile to you. Don't let them lie to you like they did me. Make sure to ask every question that crosses tour mind before dealing with them. Also another 10 surecharge for full. Would not recommend for people who expect these places to be upfront. Total cost on a 3.2 mile tow. 130 ridiculous.
My niece totaled her car and they allowed us to come and grab her belongings when they were closed. The gentlemen showed up and let us in and told us to take our time.
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