What clients say about Classic Automotive Inc. in Leicester Township (MA)
Classic did a great job handling everything and making each step surprisingly easy. They coordinated with insurance, rental, and myself seamlessly. Then when it came to the repair, it was perfect. A few days later I noticed they actually went a little above and beyond with the repair, which really speaks to their service and care. Highly recommended. My first time dealing with this kind of thing and it couldn't have gone better.
I brought my car in due to a hit and run. My insurance paid for the damages and repair on my car, however had to pay a deductible. Classic automotive took my car in right away, and had my car ready the day before they said that it would be done. I was not able to get there until after hours and wanted to pay cash for my deductible. Shawn stayed an hour after closing so I can hand in my deductible and get my car. Shawn was very pleasant and helpful. The work that was done in my car looked amazing. Thank you so much!
Be careful when dealing with this garage, especially when processing a claim with your insurance. They gave an estimate to the insurance to work on my wife's car, estimate was about 5k. They took the car in, ran up a bill of about 12k and stated on their itemized list that they fixed a bunch of stuff that wasn't fixed. One thing was that they replaced the axle assembly, but I get under the car and still the old used parts and not only that but now transmission fluid is leaking everywhere through the axle shaft. Wife calls them to let them know there is still issues and they tell her she would need to pay out of pocket even though her insurance just paid them 12k to make the car whole again. Now back on the phone with the insurance agent and he isnt happy with them either. I'm sure they are used to getting away with racking up a bill against the insurance but not today. Like this is a place that will tell a mother with children that her car is safe to drive knowing that it isn't, knowing they lied about what they fixed and replaced. Its honestly sickening. We won't ever deal with this place again and we also hope that the insurance companies think twice about working with this garage.
Three times, my household has used Classic for collision repair work - just this year. Every time has been fantastic. The finished product looks great and car drives great. Highly recommend.
The reception and mechanics are wonderful. I ended up here when my car was hit, and they were on the list of shops from my insurance company. After an exceptional experience, I went back for a personal repair. They went above and beyond to get my car quickly fixed and saved me as much as they could in the process. Couldn't recommend them more highly.
Terrible experience several years ago. Was in an accident that was not my fault and totalled my vehicle. They towed it to classic. The following morning I go to get my house keys and they refused to give them to me. I literally had to go to the police station and a very nice officer went and got my keys for me. Once the red tape cleared with the insurance company their attitude changed. I couldn't believe they would hold my house key and motorcycle key. I was furious!!
Gloria and the team at classic took care of our vehicle. They did such an amazing job on the vehicle and their communication was great and they kept us informed and were so easy to work with. Definitely recommend them!
This place goes ABOVE AND BEYOND! Outside of having amazing customer service and skilled auto body technicians, they've also helped me when I needed assistance down the street (by locking myself out of my car-shoutout to Bill)
They have fixed my car twice after being in moderate/severe accidents and have done a wonderful job. They're punctual and respectful of time frame too! Wonderful place and wonderful people!
Pleasant people to deal with and very friendly. I have only heard good things about them. I had four tires mounted and balanced and had four new TPMS sensors installed.
Had inside and outside right Tire Rod replaced and the customer service was outstanding and the owner is one of the best person that I've ever dealt with.
My sons car was towed by them, his first accident the driver was unprofessional and rude. His car was there was there for two hours and was charged storage!!!☹️☹️☹️☹️☹️☹️☹️☹️☹️Terrible!!!!
Bill has taken care of my entire family for the past 25 years. Always quality work, takes out the headache paperwork and insurance company issues. A fantastic shop for automotive repair and the best auto body guy in the area.
I brought my daughter's car here because the insurance has suggested it and it was close to where we live. I was give an estimate of 3 weeks no calls after the 3 weeks, I call them a day later and was told that should be done tomorrow. I stop by the next day, it wasn't ready til the following week. A few days after picking up the car, she notices that the left side headlight wasn't working, my daughter brought it back and was told to bring it back next week because they need parts. She dropped it off the following week and get a call later that day. They told her the connection was loose and the car is all set. The people was courteous, but workmanship and the professionalism were lacking.
Took my car to this place since my insurance suggested it. Answered the phone one out of every 5 times I tried calling. Was told by them that I needed to do a few administrative things that I actually wasn’t supposed to do, basically doing their job for them. I picked up my car thinking all had finally been taken care of after not having it for 2 weeks, brought it home and noticed they had left orange marker on my side mirror pointing to one of the scratches they were supposed to take of but they hadn’t ... I brought the car back for them to fix it, it takes me 35 minutes to get there one way... they took my mirror off and called me back later in the day to say the mirror was ready. I wasted over 1.5 hours of my day and my gas money because of their oversight, (which they charged the insurance company for anyway so they were going to get paid regardless!!) and all they could say was “sometimes things are missed”. There was no apology gas gift card. No nothing. I will not go back here and will not suggest this to anyone else.
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