Last time I was towed by D&D my battery was disconnected, they said they couldn't jump it, and I had to get towed out by a different two company. It was easily jumped once off the premises by Geico. This time I have: 1) Damage to my undercarriage (pictured) this was not there before, but of course I can't prove it because I wasn't there to film it happening. How convenient. 2) This is way weirder. I had about 1/4 tank of gas when I last parked my car. I now had what my car said was "Empty" with 0 miles left, but was somehow able to get out of D&D's lot and make it to a gas station nearby, where my tank needed to be completely filled. I was SCREAMED at when I asked why I had less gas than before, as if I were making this up? I am terrified of the staff from past experiences and didn't want to have to call the cops again because of their threats that I was making up lies so I just left and didn't bother asking any further questions. I can't understand why the City of Boston continues to employ this business when they are consistently aggressive, rude and unprofessional. Oh, and someone else CHASED their car to the lot, yelling right in back of the tow truck as they had gone to move their car just as the tow driver pulled up. He was in a full suit and on the way to his grandmother's funeral. If someone is able to move their car, why torture them with a tow? It wasn't even attached to the tow truck yet. They are predatory and do not care about anything other than making money. I would rather get teeth pulled than deal with D&D.

Jordyn Fahey

09/07/2023 19:57:37

Had my car towed (on me) but had a great experience when picking it up. Got the pleasure of meeting Glen who turned my day around. Guy was one of the kindest I’ve met and helped me out quickly. Pleasant surprise

John McCarthy

10/08/2023 12:50:43

Literally the WORST experience I had with these people. I got my car towed there and needed important items the woman there told me I’m not allowed back IN MY CAR. I had to call the police so I can get to my car. She is a nasty disrespectful person even was rude to my insurance guy who came to pick it up. Her and her lap dog employee need to be shut down and sent to hell

Nia Snow

12/14/2023 05:06:58

After reading these reviews, I think alot of them have to do with the attitude of individuals coming in. I drive a BMW 330Xi and was towed in South Boston, due to not moving my car when street cleaning. I was understandably nervous that my car would be damaged in the process and that the experience would not be positive. This is solely based on reviews here. However, I was greeted nicely when I walked in and Glenn was super informative. The process took all of 10 minutes from paying to leaving the lot. My car was towed by a flatbed truck no damage was done to my vehicle, no battery disconnected, no scratches and nothing was stolen or looked through. All and all, it’s not their fault and I am happy they took care of me and my car in a professional manner

Zack Robbins

10/02/2023 16:43:15

Bunch of thieves. I picked up my car after getting towed and all the stuff that was in my glove compartment was rummaged through and on the floor of my car. Center console with a bunch of coins was picked clean. Center glove box was also emptied. I asked the lady at the front desk pretty politely about it, and she gets extremely rude, starts throwing a tantrum, and starts screaming. What a joke of a “business”

Edward Tsai

06/21/2023 17:22:58

Scratched my two week old car with 1,000 miles. I’ve also heard of other people having their car scratched. Tow driver was clearly under the influence of drugs or alcohol. Front desk lady was rude and had no empathy for my situation. Manager is hard to get a hold of. Apparently they arrive to work at noon and can’t be bothered after 5pm.

Craig Gordon

10/12/2023 20:01:33

10/10 customer service, he gave me an estimated time on when he would arrive & kept his word. Also gave me advice on my car & what was wrong w/ it. 10/10 experience highly recommend D & D towing LLC.

Amaya Powell

12/15/2023 16:12:01

Everyone hates being towed but meeting Glen made me appreciate it. If you get towed in Boston, pray it ends up at D&D so you too get the chance to meet Glen.

Austin Barta

11/24/2023 23:55:55

Absolutely terrible, I was on my lunch break at work I parked in the lot for no more than 10 min to just grab my food I come back out and realize my car has been towed. They were with in walking distance of the lot and charged me a 147 dollars. I don’t know what kind of business they are running but definitely trying to take advantage of people.

Kay Battle

10/11/2023 04:57:42

By far the most rude, disrespectful, unprofessional people I’ve ever dealt with. Just lacking basic human decency and empathy — these people will laugh in your face, humiliate you, and ruin your day. Just disgusting, shame on these individuals for running a “business” or whatever you want to call this place in the way that they do. Oh and to make your life a tad bit harder, they only accept cash and will not provide you with change if necessary. Asked to simply grab my sweatshirt from the car while I waited for a friend to bring me cash (with their supervision), and was denied access to grab a sweatshirt… in the cold. Overall a pathetic establishment and embarrassing set of staff.

Gabriel Freitas

09/30/2023 21:19:56

They are crooks. They prey on out of towners. I parked in a lot that was behind businesses on Tremont Street. There were not any tow warnings in the middle section nor entering the lot. They are absolute criminals. Don’t use them.

Margaret Reid

10/29/2023 03:39:41

My car battery died at 3AM in the morning. D&D was able to get a flatbed out within 15-20mins. Bruce is the man. Professional, quick and knew exactly what to do. We were out of there within 10 mins and I was home in another 15 mins. Overall turned a bad situation to a positive one! Definitely will use them again!

James H

07/12/2023 08:55:30

Anyone writing more than a 1 star review is a fake review. This place is single handedly the worst. I was told my car was at the location, I ubered there, approached the worker and was told to give him 5 minutes while he watched tv. I then walked out to the yard to see if my car was there and was greeted with profanaties for checking. Once granted access to see if my car was there, he followed me as if he was a police officer and it wasn't even there. He then told me to kick rocks and that he was happy I had no idea where my car was. Its one thing to be rude, its another thing to blatantly lie and then act like you weren't in the wrong. PLACE SUCKS

Liam Sullivan

05/08/2023 19:35:22

Had one of their drivers almost run me off the road after driving like a maniac with his strobe lights on and his rear work lights blinding me and when I tried to pass he would get into my lane on purpose

DZINSKI TV

11/19/2023 01:11:10

Called twice just to see if my car was there. Guy on the other end screamed at me that he was dealing with a customer and to keep calling back. If you’re dealing with a customer why are you answering the phone? Just tell me if my car is there. So unprofessional.

Bryanna B

09/08/2023 11:28:29

The most predatory company probably in the whole world. They have no morals, ethics, and are racist. It’s one thing to to get to towed but a completely different thing to get treated like a second class citizen. I would not wish getting towed by this company on my worst enemy. The actual scum of the earth. I’m calling BBB to report this company.

Daniel Tourevski

05/11/2023 20:30:52

If I could give 0 stars I would. My car was towed in South Boston and cost $147.00 (in CASH), forcing me to go to the 7/11 across the street to a random ATM at the worst hour of the night. On top of this, my right side suspension was broken when they towed my car causing me to spin out on the highway, and the broken suspension causing $1,200 in damages. Horrible horrible service.

Nikki Beatrice

07/05/2023 20:38:55

Absolutely worse tow company in Boston was in a barber parking allowed sign for 30 minutes came and stole my vehicle and charged me 150 for 30 min in their lot and they are .2 miles down the road thieves!!! Then when I was a little upset they took my car after it being there for 30 min he told me to “eat a di*k

Anthony Reynolds

05/23/2023 23:09:12

Hard to work with, vehicle got hit. Police called them to toll. When they came in asked them to drop it at a shop that's only 5 mins away and I'll pay the fee. They said no, has to take it to their yard which is 20mins away.

Thanh Nguyen

08/22/2023 14:18:54

The Gentleman working Sunday afternoon is very rude. We wanted more information on why we were towed since we were at parking meter. The guy couldn’t give us an answer and treated my husband and I with complete disrespect . I called back later to see if my card was left there. The guy yelled at me and hung up. I believe the guy working stole my credit card. This company should be fined for theft. ZERO STARS.

Mariah Marsh

10/23/2022 20:50:15

Terrible service , The fat employees wanted to start problem with me and had an attitude for no reason. 🤣 change em he sticks

Alex Rodriguez

01/06/2024 20:46:30

got my car towed friday , and the price of the tow to get my car out was 148.50 and when i picked it up not even 4 hours later they upped the price to 257 dollars. on top of that me and my grandmother were treated very poorly, disrespected and talked to in a very nasty manner. i was asking questions and the guy that was working in the office told me " the more i talk the longer hes going to take to fill the paperwork out" knowing it was late and car needed to be transported to an autobody shop . have been calling for days to complain and cant get a hold of anyone or a supervisor . i would give 0 stars if there was an option for that

Jenaya Bertino

09/06/2022 15:15:49

I needed my car towed to a repair shop within South Boston, and the guy yelled at me saying "We are tied up. Call someone else" and hung up. Extremely rude and unprofessional.

Y Shen

07/08/2023 16:15:58

Due to a miscommunication of D&D towing staff and a property manager OF A DIFFERENT PROPERTY, my car was towed. When I went to get my car I was treated rudely. They wanted me to sign a piece of paper saying it was in a tow zone, and also kept insinuating that this was my fault. I do not recommend this service as their own communication errors lead to nightmares for towers and towees alike.

Andrew Sjogren

10/07/2022 20:38:41

Slightly hard to find the actual location. Behind an auto body shop but the staff were extremely friendly and happy to take our money in return for our towed car. Overall great experience

Ari L.

04/22/2023 14:07:48

The modern day tax collector. Loved by none, feared by all. If Cercei Lannister started a towing company. They’ll take your car and maybe your wife and kids, too. Should be called CBT Towing.

Thomas Landbourne

08/11/2023 22:57:37

I am an Uber driver, was dropping off a Customer, when I got inside the lot to make a u turn . And I got yelled at! RUDEST People! Nasty.. they are definitely Under influence. I was about to call police .. again I wasn’t even their customer !! This place should be shutdown is a shame!!

Nikola Pivarcic

09/15/2022 23:31:10

The guy who answers the phone is rude, and hung up on me many times. I had three cars on tow zones and everytime I called he would say “be there in 10 mins” never even asked for the address or the plate, called again and said hello? And he hung up again. Never showed up the whole day to tow the cars, called a different tow company and they showed up in 10 minutes. Save yourself the time and hassle, call professionals

Eric gray

07/29/2022 18:49:57

Disgusting individuals. No sense of morals whatsoever. Shame on you and the business you run - beyond rude and pathetic. If the BBB doesn’t shut this place down soon, I’d be surprised.

Asli Pisano

09/30/2023 21:15:16

The reviews are right. These people are so rude !!! I was desperate for a tow company and ignored the reviews. The guy who answers the phone is disgusting!! KEEP AWAY !!!

mylene padilla

10/27/2023 14:54:38

Address:	1 Ellery St, Boston, MA, United States
Phone:	+1 617-464-8697
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 149 Reviews
ZIP Code:	02127
Open Hours:	Open 24 hours
Popular times:	Saturdays Sundays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

D & D Towing LLC JunkYard in Boston (MA)

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