D & D Towing LLC JunkYard in Boston (MA)

The ladies In The office are straight to the point . My grief is with the white man i guess helping the tow trucks . I just needed the address since I’m not from the state and he yelled at me about everything else . I just needed the address . Getting towed is already stressful , you don’t need to yell at people .

Bunch of thieves. I picked up my car after getting towed and all the stuff that was in my glove compartment was rummaged through and on the floor of my car. Center console with a bunch of coins was picked clean. Center glove box was also emptied. I asked the lady at the front desk pretty politely about it, and she gets extremely rude, starts throwing a tantrum, and starts screaming. What a joke of a “business”

Mario had great customer service! He was able to pick up my vehicle with little notice. He was professional and knowledgeable about his job! Thank you for your help!

After reading these reviews, I think alot of them have to do with the attitude of individuals coming in. I drive a BMW 330Xi and was towed in South Boston, due to not moving my car when street cleaning. I was understandably nervous that my car would be damaged in the process and that the experience would not be positive. This is solely based on reviews here. However, I was greeted nicely when I walked in and Glenn was super informative. The process took all of 10 minutes from paying to leaving the lot. My car was towed by a flatbed truck no damage was done to my vehicle, no battery disconnected, no scratches and nothing was stolen or looked through. All and all, it’s not their fault and I am happy they took care of me and my car in a professional manner

If you think outsourcing law enforcement functions to private corporations is a swell idea, you haven't been to D&D Towing.

Had my car towed (on me) but had a great experience when picking it up. Got the pleasure of meeting Glen who turned my day around. Guy was one of the kindest I’ve met and helped me out quickly. Pleasant surprise

Literally the WORST experience I had with these people. I got my car towed there and needed important items the woman there told me I’m not allowed back IN MY CAR. I had to call the police so I can get to my car. She is a nasty disrespectful person even was rude to my insurance guy who came to pick it up. Her and her lap dog employee need to be shut down and sent to hell

By far the most rude, disrespectful, unprofessional people I’ve ever dealt with. Just lacking basic human decency and empathy — these people will laugh in your face, humiliate you, and ruin your day. Just disgusting, shame on these individuals for running a “business” or whatever you want to call this place in the way that they do. Oh and to make your life a tad bit harder, they only accept cash and will not provide you with change if necessary. Asked to simply grab my sweatshirt from the car while I waited for a friend to bring me cash (with their supervision), and was denied access to grab a sweatshirt… in the cold. Overall a pathetic establishment and embarrassing set of staff.

Scratched my two week old car with 1,000 miles. I’ve also heard of other people having their car scratched. Tow driver was clearly under the influence of drugs or alcohol. Front desk lady was rude and had no empathy for my situation. Manager is hard to get a hold of. Apparently they arrive to work at noon and can’t be bothered after 5pm.

Absolutely terrible, I was on my lunch break at work I parked in the lot for no more than 10 min to just grab my food I come back out and realize my car has been towed. They were with in walking distance of the lot and charged me a 147 dollars. I don’t know what kind of business they are running but definitely trying to take advantage of people.

10/10 customer service, he gave me an estimated time on when he would arrive & kept his word. Also gave me advice on my car & what was wrong w/ it. 10/10 experience highly recommend D & D towing LLC.

My car battery died at 3AM in the morning. D&D was able to get a flatbed out within 15-20mins. Bruce is the man. Professional, quick and knew exactly what to do. We were out of there within 10 mins and I was home in another 15 mins. Overall turned a bad situation to a positive one! Definitely will use them again!

Anyone writing more than a 1 star review is a fake review. This place is single handedly the worst. I was told my car was at the location, I ubered there, approached the worker and was told to give him 5 minutes while he watched tv. I then walked out to the yard to see if my car was there and was greeted with profanaties for checking. Once granted access to see if my car was there, he followed me as if he was a police officer and it wasn't even there. He then told me to kick rocks and that he was happy I had no idea where my car was. Its one thing to be rude, its another thing to blatantly lie and then act like you weren't in the wrong. PLACE SUCKS

got my car towed friday , and the price of the tow to get my car out was 148.50 and when i picked it up not even 4 hours later they upped the price to 257 dollars. on top of that me and my grandmother were treated very poorly, disrespected and talked to in a very nasty manner. i was asking questions and the guy that was working in the office told me " the more i talk the longer hes going to take to fill the paperwork out" knowing it was late and car needed to be transported to an autobody shop . have been calling for days to complain and cant get a hold of anyone or a supervisor . i would give 0 stars if there was an option for that

The most predatory company probably in the whole world. They have no morals, ethics, and are racist. It’s one thing to to get to towed but a completely different thing to get treated like a second class citizen. I would not wish getting towed by this company on my worst enemy. The actual scum of the earth. I’m calling BBB to report this company.

If I could give 0 stars I would. My car was towed in South Boston and cost $147.00 (in CASH), forcing me to go to the 7/11 across the street to a random ATM at the worst hour of the night. On top of this, my right side suspension was broken when they towed my car causing me to spin out on the highway, and the broken suspension causing $1,200 in damages. Horrible horrible service.

Marlene was so helpful with helping me with my stolen scooter. Thank you

Absolutely worse tow company in Boston was in a barber parking allowed sign for 30 minutes came and stole my vehicle and charged me 150 for 30 min in their lot and they are .2 miles down the road thieves!!! Then when I was a little upset they took my car after it being there for 30 min he told me to “eat a di*k

Everyone hates being towed but meeting Glen made me appreciate it. If you get towed in Boston, pray it ends up at D&D so you too get the chance to meet Glen.

They are crooks. They prey on out of towners. I parked in a lot that was behind businesses on Tremont Street. There were not any tow warnings in the middle section nor entering the lot. They are absolute criminals. Don’t use them.

Due to a miscommunication of D&D towing staff and a property manager OF A DIFFERENT PROPERTY, my car was towed. When I went to get my car I was treated rudely. They wanted me to sign a piece of paper saying it was in a tow zone, and also kept insinuating that this was my fault. I do not recommend this service as their own communication errors lead to nightmares for towers and towees alike.

Called twice just to see if my car was there. Guy on the other end screamed at me that he was dealing with a customer and to keep calling back. If you’re dealing with a customer why are you answering the phone? Just tell me if my car is there. So unprofessional.

Hard to work with, vehicle got hit. Police called them to toll. When they came in asked them to drop it at a shop that's only 5 mins away and I'll pay the fee. They said no, has to take it to their yard which is 20mins away.

No one likes getting towed but Liz was a gem 😊

Slightly hard to find the actual location. Behind an auto body shop but the staff were extremely friendly and happy to take our money in return for our towed car. Overall great experience

I am an Uber driver, was dropping off a Customer, when I got inside the lot to make a u turn . And I got yelled at! RUDEST People! Nasty.. they are definitely Under influence. I was about to call police .. again I wasn’t even their customer !! This place should be shutdown is a shame!!

The guy who answers the phone is rude, and hung up on me many times. I had three cars on tow zones and everytime I called he would say “be there in 10 mins” never even asked for the address or the plate, called again and said hello? And he hung up again. Never showed up the whole day to tow the cars, called a different tow company and they showed up in 10 minutes. Save yourself the time and hassle, call professionals