D&G Towing JunkYard in Boston (MA)

This guy towed my car despite me being next to the car asking for him to take it down. He charged me an extra $35 for a “storage charge” despite my car being in the lot for 5 minutes or less. He charged me in only cash because he knew if it was with card it would have been traceable and what he did was unlawful and unjust. I was polite and did what I had to do because I was moving my girlfriend into Brookline and my car was towed at midnight. When I arrived and asked for him to take it down he asked for $170 cash but the total $170 cash including the “storage fee” so he was clearly pocketing some of the money.

THIS COMPANY IS SCAMMING PEOPLE THE CASHIERS THEY HAVE CANT EVEN DO A MATH THEY CHARGE ME $406 I GIVE HER $420 THE CASHIER LOKING LIKE AN IDIOT GIVE ME BACK $8 I TOLD HER SHE OWE ME $6 SHE TOOK OUT A CALCULATOR LOL AND GIVE ME THE REMAINING OF $6 WITH A STINKY ATTITUDE!!! COUNT YOUR MONEY BEFORE LEAVING THE OFFICE AND MAKE SURE YOU GET YOUR RECEIPTS AS WELL THE IGNORANT CASHIER DINT EXPLAIN THAT THE CAR WAS 8 MINUTES AWAY I WAITED 20 MINUTES OUTSIDE THE LOT FOR THE CAR A WORKER SAID OH YOUR CAR IS IN ANOTHER LOCATION WE GO TO THE LOCATION AND WAITED 10 MORE MINUTES VERY UNPROFESSIONAL..

I would only stick to their towing services. Car broke down Friday during rush hour and they were prompt to get my car removed from a busy area. I got quoted over 1k for the “work” that needed to be done. Found a substantially better quote and it turns out what D&G mechanics said was completely wrong. No issues with the parts that they originally stated needed to be replaced. I would tread lightly before using their service department. Plenty of other reputable shops in the area.

Avoid This Towing Company! Suspicious and Potentially Illegal Practices I had an extremely unpleasant experience with this towing company. The towing fee was exorbitantly high, which was already a red flag. But what’s more concerning is that they require payment in cash only. This practice is highly suspicious and makes me question whether they are avoiding taxes. The office itself is very sketchy. There are signs everywhere saying “No video, no phone, no cell,” and the paying window has a one-sided glass, so you can’t see who’s inside, but they can see you. This kind of setup is not only unsettling but also makes me question the legality of their business operations. I do not recommend this towing company to anyone. Their practices are not just shady but potentially illegal. Save yourself the trouble and find a more reputable service.

This company is SO sketchy. When we went to go pick up the car, the worker said we had to pay 170 dollars in cash. We asked to use credit and he said that wasn’t an available option unless you were the owner. Not just that, the staff is incredibly rude. This whole place needs to be examined.

This company towed me for street cleaning today after street cleaning was done for the day. Street cleaning was done at noon and I was ticketed and towed at 12:10pm. They held my van hostage until I paid for being parked legally. Since I didn't park there until just after noon Basically my van was stolen then held for ransom or even I would like to call this extortion. I reluctantly paid but then after to make matters worse the girl in the office tried stealing my keys from me until I signed an illegal waiver and release. She even tried lying to me telling me street cleaning is from noon to six. Unfortunately I just needed my truck back so I could get back to work so I had no choice but to take the abuse. Then to twist the knife some more they made me wait another 20 minutes to unblock my truck. First guy came out and pretended a bit then a while later the 2nd guy actually unblocked it. All very cute but we'll see what a judge thinks about it in court. I'm beside myself seeing things like this still happening this day and age and with having a contract with the city. I will not be letting this one go. Working with my attorney now to take legal action. Even if it costs me more out of pocket I want to make sure no one else gets ripped off like this. Hopefully they lose their contract with the city.

Company that is scamming & trying to charge people ridiculous amounts & cash only which is hilarious. $170 for a car that you held for not even an hour because it parked in a Walgreens parking lot & you just waited for us to walk away to tow it. You searching for money clearly & scamming everybody in the process.

My car wasn't even fully hooked yet. I ran out crying and begging for my car, explaining that I have a newborn and desperately needed it. I even offered to pay on the spot, but they showed no empathy or compassion. I understand they have a job to do, but treating a new mother this way is disgusting and heartless. I’m still shaken by how cold and uncaring they were. No one should be treated like this.

READ AND BE WARNED: AVOID AT ALL COSTS. Had my vehicle towed due to a wheel falling off the car and a state trooper called in D&G to get my car towed. The driver and I were told to have AAA come to the DG lot and have it towed again to a location of my choice. Simple, right? Wrong. The following happened: 1. The business owner tried to illegally impound my vehicle overnight. 2. The employees on site physically pushed and shoved my 65-year-old mother out of the lot and nearly hit her with a tow vehicle. 3. Boston’s finest were called to come and get the vehicle off of their property, and the owner refused to recognize the police over the phone as legitimate until two officers showed up on site. 4. They still had the gall to charge an overnight storage fee even after being lawfully ordered to release the car. THESE PEOPLE ARE THUGS AND YOU HAVE BEEN WARNED. If any tow is called and you see D&G, SWITCH IMMEDIATELY. 2 tours in Afghanistan and I’ve never seen such thuggery.

I was in a car accident and needed a tow - D&G came through with my triple A and gave me a calm space to file a claim with my insurance during a really stressful experience. Everyone was very kind and accommodating and they even loaned me a rental car as a courtesy so that my day to day schedule wouldn’t be inconvenienced. Additionally, when we realized it was better to cut the losses of my car and get it scrapped they helped with that as well and fixed the brakes on my dad’s car. Overall really great experience and I now know where to go when I have car troubles! Thank you!!

Bad people absolutely horrible. Steal your car and have the Police in there pocket. Tax evaders cash only business major corruption. All of the worst people working in this place. License to steal and rob. They can destroy your car your property and never ever have to face any persecution. God will show you persecution. Money will not erase the fate of eternal fire.

Driver asked for our keys to move car if we don’t want it towed, we showed him the keys, then he waited a moment then still towed it. Representatives on the phone were unwilling to help. Avoid this company at all costs, damaged reports upon towing from other drivers, unprofessional services, seriously avoid this service at any costs.

Predatory towing company. Cash only business doesn’t give change. Criminal enterprise. Highly disrespectful employees. As soon as we paid they turned the lights off so we could not inspect the car. Goal of staff was to intimidate us and pocket extra money

HORRIBLE SERVICE - I was involved in a terrible accident which totaled my car. The car was towed by D&G. I contacted D&G Towing asking if a slip from the police department would be needed to retrieve personal items from the car. Jennifer, answered my call and advised "if picking up the "car" a slip would be needed, however if ONLY retrieving personal items a slip is NOT necessary." When I arrived at D&B tow yard the following day to retrieve my personal items, I was then told by "Jennifer" that a slip from the police department was required. Tony, the manager, then informed me that Jennifer was new, did not know the rules and only on the job a couple days. If this is indeed the case, why is she answering the phones and providing incorrect information without being supervised? Jennifer's lack of training and knowledge should not have become my problem. Being injured, overwhelmed and car-less, I am having to depend on others for assistance and a ride. Hence the reason I initially placed the call. I had to leave D&B Towing in Alston/Brighton, to get the slip from the police department in the South End, only to return to D&B Towing. This is unacceptable and bad business practice to say the least. If you must use a tow company, you might want to try a different place.. At least a place where the staff knows what they are doing and provide the correct information the 1st time around!

Bad attitude, rode. People say customer are gods. Because of us they can earn money to feed themselves and take care of their families. But apparently they treated me no respect and let people all wait outside of door under mid day sunlight. The window is so small and low, I need to get down my knees to talk to them. Hopefully never get back to this place again.

Unexpected car issues cause a great deal of stress (at least for me), and D&G shows up for me every time. The staff / mechanics are incredibly kind and helpful. Their prices are reasonable / affordable. I was extremely stressed about my car yesterday, and they reassured and helped me. The vibe feels as if it’s a family owned business (which it might be) and I really appreciate their kindness during my stressful moments ! I will be bringing my car back here every time I need services :)

They post their prices right out front and still lie and ask for more when retrieving a vehicle. YOU WILL BE SCAMMED. Just gotta take the blow since basic mathematics isn't for these smoothbrains.

Towed for street cleaning in the afternoon. But won’t let u pick up your car at 5pm. That’s literally couple hours. Website says open 24 hours. So they make u pay an extra day. Scam. Even if I pick up in the morning technically it’s under 24hours. But still being charged an extra day.

“HATE CRIME by BIGOT TOW TRUCK DRIVER” They towed my car this morning while the tow truck drive named “Mark” was still there he is a latino guy, medium height, dark complexion, stocky build and has small beard. While I went to his asking about my car and I was getting late for work, he turned super rude and stated calling me names. He called me a “Faggot” and as a gay person this brought back lot of trauma and pain from the past. He was very aggressive and started recording me on his phone, asking me to hit him. I looked at his phone camera and called him a “Bigot”. I am sending additional email to the company and hopefully the responsible guy gets some type of disciplinary action for his behavior. If this company supports this type of behavior, I don’t think anyone should use them.

This place is part of the Boston towing scam where they say 2 hr parking is allowed. My vehicle was towed after 45 minutes according to the time stamp. Was charged $170 to release the car. Do not use their atm as you will be charged an exorbitant fee. Just one money grab after another imo. Never going into this city again.

These guys are great. Took care of me and my vehicle in a time crunch. Quick easy tows. Always reliable. I see multiple reviews about the street cleaning in the area. Those people seem to lack understanding of street cleaning in the city. These tow drivers are just doing their job. They are great guys and the staff inside are professional.

They set up a trap in a big big open parking lot in watertown. Next to a mcdonald’s. Super vague signs that’s NOT CLEAR which spots the tow zone applies to. If you eat spring shabushabu there for less than an hour your car is towed. We saw people immediately parked there after our car is towed. People got mcdonald’s and got towed. Absolutely nonsense

I have never in my life had such an awful encounter in my life nor have I ever felt so disrespected. We were parked in a mcdonalds parking lot, inside the mcdonalds and left to see our car gone. A tow guy was there and the truck that was parked next to ours was there..and he proceeded to ask if this was our truck. When we answered no but asked if he had towed our car and provided the car description...he quite literally ran. Ran away to his tow which was marked in very bold D&G letters and pulled away deeming we never saw the man walk into the mcdonalds to confirm if anyone was inside the building there either I am sure I was lied too that they "even had a female mcdonalds employee check the bathroom." While waiting for an uber(which took 15 minutes) after calling and confirming our car had been towed we stopped into petco to get our pets essentials like we planned after eating our meal. When we arrived after explaining and even providing the receipt to show that we were indeed inside the mcdonalds the man began arguing with us and berating us asking us about our petco purchase. I have never seen such unprofessionallism and I can see why every single door is marked with a " NO CELLPHONES ALLOWED." Even when telling the guy that we spoke with one of their employees he denied and argued with us and said that "all the tow companies patrol through there and pull vehicles" I find it hard to believe deeming D&G signs were all over the mcdonalds parking lot. So after being lied to and berated we reluctantly paid 170$ CASH from a tow that wasn't even a full mile away from where we were. Disgusting and vile behavior that shows predatory action at its finest. Even when handing the guy 180$ in cash, he happily exclaimed " oh I'm getting a tip today!" Followed by laughter from all three individuals in the room. I have no expectations of change and I would recommend anyone to take the 'pleasant' reviews with a heavy grain of salt before choosing D&G towing as they tow cars that are parked legally and in an establishment. The icing on the cake..is that we saw the same guy who towed the truck next to us... Pulling into the lot and jumping out when we retrieved our car. Im excited to see the copy and paste response every review gets that gives me the same office number I already called so I can speak to someone who will resolve nothing.

Yo I don't know what you're doing over there but it's sketchy as hell. My friend got their car worked on there, and it drove worse than before, and then he took it to another mechanic and they said D&G was trying to get money out of them to get more repairs that were unnecessary

Getting towed stinks, but I appreciate that these guys let me pay promptly and get out of there fast. I made it to work on time despite getting towed for a street cleaning. Thank you

One of, if not the worst experience dealing with a simple tow that I’ve ever had. The only reason the review isn’t one star is because EVENTUALLY and begrudgingly the guy got it done. From the very beginning this man(from whom we received three names from, likely in an attempt to hide himself from scrutiny) had the worst possible attitude. Before he even got to the car, the driver was yelling, cussing and starting arguments with the neighbors and other drivers on the road. He clearly wanted a fight, which I wasn’t going to oblige but I’ll get there. The man exhibited almost no patience, and complained the ENTIRE time about the job that was paid for. When help was offered he scoffed and continued complaining. Between my wife and myself his words were mincing, rude and unbecoming of someone simply sent to bring a car out of a driveway. We were approached by multiple neighbors, and almost had the police called because of his disturbances. When he realized the job was complicated(albeit the car hadn’t been driven in three years, had a rock behind the wheel…hence the need for a tow), he started to leave and told us to call someone else. I prompted him to remember that the job was paid for, and we needed this done today. He barked back and tried to reprimand us for waiting this long and why we didn’t do this sooner…personal and none of his business. At this moment he clearly wanted to fight, which I wasn’t having. I simply wanted it done, and once he realized I wouldn’t stoop to his level he shuffled off and muttered something about calling another truck. The second truck was called in. The driver clearly decided to take the time to trash talk myself and my wife in addition to briefing his friend on the job. I sincerely wish I was able to pay the people he called, and not him; said man with three names. The new driver managed to get the car out of the driveway, and finally this “employee” or circus clown posing as a D&G employee, managed to load it on the truck. After it was loaded, his withdrawal or whatever his problem was seemed to dissipate, and he spoke to me almost like a human being before driving the car off to his destination. The next time you’re using AAA, and they defer your job to D&G, I sincerely urge you to BEG them to move to a different company.

They are hustlers, scammers. Just in business to hustle people and make money in the process. Be aware as they are fast talkers and in the mist of your situation they will tack advantage. It's sad how money is the root of evil. You cant trust people not even your own people. Never let your seniors go up there by themselves because they will def take advantage during their moment of hardship. Contracting with the city they should b registered with BBB of course they're not. Jinky business deals the city of Boston should be ashamed. I'm gonna make a complaint with the city as well. Y'all stay woke out there and be aware of the people you give your business and money to.