Unexpected car issues cause a great deal of stress (at least for me), and D&G shows up for me every time. The staff / mechanics are incredibly kind and helpful. Their prices are reasonable / affordable. I was extremely stressed about my car yesterday, and they reassured and helped me. The vibe feels as if it’s a family owned business (which it might be) and I really appreciate their kindness during my stressful moments ! I will be bringing my car back here every time I need services :)

Kinza Hussain

02/27/2024 18:34:26

This company towed me for street cleaning today after street cleaning was done for the day. Street cleaning was done at noon and I was ticketed and towed at 12:10pm. They held my van hostage until I paid for being parked legally. Since I didn't park there until just after noon Basically my van was stolen then held for ransom or even I would like to call this extortion. I reluctantly paid but then after to make matters worse the girl in the office tried stealing my keys from me until I signed an illegal waiver and release. She even tried lying to me telling me street cleaning is from noon to six. Unfortunately I just needed my truck back so I could get back to work so I had no choice but to take the abuse. Then to twist the knife some more they made me wait another 20 minutes to unblock my truck. First guy came out and pretended a bit then a while later the 2nd guy actually unblocked it. All very cute but we'll see what a judge thinks about it in court. I'm beside myself seeing things like this still happening this day and age and with having a contract with the city. I will not be letting this one go. Working with my attorney now to take legal action. Even if it costs me more out of pocket I want to make sure no one else gets ripped off like this. Hopefully they lose their contract with the city.

Rui Pereira

10/26/2023 01:17:14

HORRIBLE SERVICE - I was involved in a terrible accident which totaled my car. The car was towed by D&G. I contacted D&G Towing asking if a slip from the police department would be needed to retrieve personal items from the car. Jennifer, answered my call and advised "if picking up the "car" a slip would be needed, however if ONLY retrieving personal items a slip is NOT necessary." When I arrived at D&B tow yard the following day to retrieve my personal items, I was then told by "Jennifer" that a slip from the police department was required. Tony, the manager, then informed me that Jennifer was new, did not know the rules and only on the job a couple days. If this is indeed the case, why is she answering the phones and providing incorrect information without being supervised? Jennifer's lack of training and knowledge should not have become my problem. Being injured, overwhelmed and car-less, I am having to depend on others for assistance and a ride. Hence the reason I initially placed the call. I had to leave D&B Towing in Alston/Brighton, to get the slip from the police department in the South End, only to return to D&B Towing. This is unacceptable and bad business practice to say the least. If you must use a tow company, you might want to try a different place.. At least a place where the staff knows what they are doing and provide the correct information the 1st time around!

Maria Walkes

04/10/2024 14:43:06

I was in a car accident and needed a tow - D&G came through with my triple A and gave me a calm space to file a claim with my insurance during a really stressful experience. Everyone was very kind and accommodating and they even loaned me a rental car as a courtesy so that my day to day schedule wouldn’t be inconvenienced. Additionally, when we realized it was better to cut the losses of my car and get it scrapped they helped with that as well and fixed the brakes on my dad’s car. Overall really great experience and I now know where to go when I have car troubles! Thank you!!

Teresa Chappell

03/18/2024 20:32:43

These guys are great. Took care of me and my vehicle in a time crunch. Quick easy tows. Always reliable. I see multiple reviews about the street cleaning in the area. Those people seem to lack understanding of street cleaning in the city. These tow drivers are just doing their job. They are great guys and the staff inside are professional.

Kerri Bonney

02/16/2024 22:41:30

I have never in my life had such an awful encounter in my life nor have I ever felt so disrespected. We were parked in a mcdonalds parking lot, inside the mcdonalds and left to see our car gone. A tow guy was there and the truck that was parked next to ours was there..and he proceeded to ask if this was our truck. When we answered no but asked if he had towed our car and provided the car description...he quite literally ran. Ran away to his tow which was marked in very bold D&G letters and pulled away deeming we never saw the man walk into the mcdonalds to confirm if anyone was inside the building there either I am sure I was lied too that they "even had a female mcdonalds employee check the bathroom." While waiting for an uber(which took 15 minutes) after calling and confirming our car had been towed we stopped into petco to get our pets essentials like we planned after eating our meal. When we arrived after explaining and even providing the receipt to show that we were indeed inside the mcdonalds the man began arguing with us and berating us asking us about our petco purchase. I have never seen such unprofessionallism and I can see why every single door is marked with a " NO CELLPHONES ALLOWED." Even when telling the guy that we spoke with one of their employees he denied and argued with us and said that "all the tow companies patrol through there and pull vehicles" I find it hard to believe deeming D&G signs were all over the mcdonalds parking lot. So after being lied to and berated we reluctantly paid 170$ CASH from a tow that wasn't even a full mile away from where we were. Disgusting and vile behavior that shows predatory action at its finest. Even when handing the guy 180$ in cash, he happily exclaimed " oh I'm getting a tip today!" Followed by laughter from all three individuals in the room. I have no expectations of change and I would recommend anyone to take the 'pleasant' reviews with a heavy grain of salt before choosing D&G towing as they tow cars that are parked legally and in an establishment. The icing on the cake..is that we saw the same guy who towed the truck next to us... Pulling into the lot and jumping out when we retrieved our car. Im excited to see the copy and paste response every review gets that gives me the same office number I already called so I can speak to someone who will resolve nothing.

Julia Rolison

03/12/2024 12:41:27

I recently had a accident and D&G was at the spot of the incident and they towed my car to the lot (as per protocol). Amidst all that chaos, Anthony came over and helped me out and told what needs to be done and he super honest about everything. He even provided a rough estimate on the repairs and guess what (it was very very close to the actual repair costs). I wanted to use D&G body shop for my repair, just because of Anthony's attitude and honesty. But my insurance did have them in the network and had to choose someone else. I appreciate how that me not giving them my business did not matter to Anthony and he was just honest and tried to help out however he could.

Something Someone

11/15/2023 20:22:19

They are hustlers, scammers. Just in business to hustle people and make money in the process. Be aware as they are fast talkers and in the mist of your situation they will tack advantage. It's sad how money is the root of evil. You cant trust people not even your own people. Never let your seniors go up there by themselves because they will def take advantage during their moment of hardship. Contracting with the city they should b registered with BBB of course they're not. Jinky business deals the city of Boston should be ashamed. I'm gonna make a complaint with the city as well. Y'all stay woke out there and be aware of the people you give your business and money to.

S69 Denby69

02/23/2024 19:36:34

This company is corrupt. Car was in accident and police called them for a tow. Apparently they have some policy if a police calls a tow, the person who works at the tow yard only works Mon to Fri and they will refuse to release the vehicle on weekends. Asking the lady at the desk for an explanation of the policy and would refuse to answer the question and state that is just the policy as if its common knowledge. She was very rude. Just a way to extort more money in my opinion. Will be submitting complaint to AG's office.

Michael Lo

11/26/2023 14:37:05

Such a jerk towing company. It is a criminal organization! The city already ticketed the car for absurd reason”football game”. The parking is two hour limit parking! The city and towing company are working like a gang. We were already on site with the car, but the driver still continued towing the car. The driver almost killed my kids. It is unbelievable! They deserve no star

Tom Chen

10/28/2023 18:30:11

One of, if not the worst experience dealing with a simple tow that I’ve ever had. The only reason the review isn’t one star is because EVENTUALLY and begrudgingly the guy got it done. From the very beginning this man(from whom we received three names from, likely in an attempt to hide himself from scrutiny) had the worst possible attitude. Before he even got to the car, the driver was yelling, cussing and starting arguments with the neighbors and other drivers on the road. He clearly wanted a fight, which I wasn’t going to oblige but I’ll get there. The man exhibited almost no patience, and complained the ENTIRE time about the job that was paid for. When help was offered he scoffed and continued complaining. Between my wife and myself his words were mincing, rude and unbecoming of someone simply sent to bring a car out of a driveway. We were approached by multiple neighbors, and almost had the police called because of his disturbances. When he realized the job was complicated(albeit the car hadn’t been driven in three years, had a rock behind the wheel…hence the need for a tow), he started to leave and told us to call someone else. I prompted him to remember that the job was paid for, and we needed this done today. He barked back and tried to reprimand us for waiting this long and why we didn’t do this sooner…personal and none of his business. At this moment he clearly wanted to fight, which I wasn’t having. I simply wanted it done, and once he realized I wouldn’t stoop to his level he shuffled off and muttered something about calling another truck. The second truck was called in. The driver clearly decided to take the time to trash talk myself and my wife in addition to briefing his friend on the job. I sincerely wish I was able to pay the people he called, and not him; said man with three names. The new driver managed to get the car out of the driveway, and finally this “employee” or circus clown posing as a D&G employee, managed to load it on the truck. After it was loaded, his withdrawal or whatever his problem was seemed to dissipate, and he spoke to me almost like a human being before driving the car off to his destination. The next time you’re using AAA, and they defer your job to D&G, I sincerely urge you to BEG them to move to a different company.

Nathan Johnson

09/05/2023 14:01:25

They were very nice and quick with everything. I had already gotten my car checked out elsewhere so I knew what was wrong with it, and they were pretty good about keeping in contact with me about the status

Kimberly De La Rosa

01/29/2024 22:24:48

Absolutely terrible experience with this company. I saw my car was being towed and I got a ride from the tow truck driver (nice guy). Understandable as I didn't know the street cleaning schedule after moving to a new apartment. Once I arrived, the girl at the front desk was extremely rude. She refused to explain any of the charges and I couldn't understand the $35 charge for storing my vehicle when it was still on the tow truck and hadn't been garaged for any period of time. I would absolutely look elsewhere for a towing company unless you want surprise charges without any explanation.

Alex Mola

09/14/2023 18:17:36

Too many requirements!!!! They make it extra hard to get your car back and the staff isn't organized. On Google it says they're open 24 hours 7 days a week and it says they take cash and cards on their signs once you're there but it's all FALSE ADVERTISING!!!!!! Hopefully I never have to deal with this company again.

Kendy martinez

03/17/2024 18:38:22

There is no wonder why they are 2.3 stars. They charge you 108$ just to open the door to the yard and for you to get your car. The 108 is to tow it out. I get there and the tow guy asks me if I want to push it out 10 yards. I say yes to that instead of him taking it because that's what I told the guy who charged me 108 I was going to do. Regardless I had to pay for the release of that 1 car because it was supposedly need to be towed out. The other car i had there wasn't charged 108 because it could drive out. The point is both cars I didn't need there service as I told the guy in the office that, and he said I still needed to pay... Greedy mfks. Worse company ever. SAME GUY WHO CHARGES BE 108 WANTED ME TO SELL HIM MY INFINITI ... I said no and now he's salty. I call and told him that I got charged for nothing and he hangs up on me.

Anthony Tello

10/20/2023 18:33:17

I had to get my car towed for a bad alternator and they came in less than 10 minutes, they also have a shop at their towing facility, got my car fixed the same day. Would 100% recommend

Paulo vinicus Gomes

01/29/2024 23:35:43

They are not a good professionals at the office they don't talk with They costumes like humans .. It's a woman who works there care a glass 👓 She is Sox stupid and u even can have a conversation with her. They don't accept u use card to make payments Ask for cach. Only They are more than smart on top people who they tower.

Denis Santos

11/16/2023 14:05:08

Really love how all of D&G replies to most of the reviews is to call them and they will “review” the matter. Went to pick up my car after it was towed. All I wanted was to pay, get my car and leave. Girl in the front who was working clearly did not want to be there. I asked her to grab someone to walk me to my car in order for me to see if I had cash in there TO PAY THEM, she sighed reluctantly and then eventually showed me to my car. Nobody wants to be there anymore than they do. Most of us is starting off to a bad day, we don’t need attitude and bad customer service on top of that especially when we want to get in and get out fast.

Jennifer Hong

09/07/2023 16:37:56

I called at 11 pm. The dude was literally snoring on the phone. I couldn't get any info out of him, so I showed up to the place. No one was answering the door. I called, and he finally picked to tell me it doesn't work like that, and I have to wait for someone to show up because I need to work on his time. Off course, when it rains, it pours. I forgot my keys, so I had to go grab them 2 miles away. The dude said he closes at 12:30am and doesn't reopen until 8am when it online says they're open 24 hours.

Uchiha Menace

10/12/2023 04:48:55

They totaled my car when it was impounded for an expired reg so I had spent all the money to get that fixed and then to get it back only to limp it to the shop where they were shocked at its condition. They had just done work on it before it was impounded and couldn’t believe how bad it was. I couldn’t afford the work after everything I had to pay for and insurance couldn’t do anything so I had to scrap it. I’ve been without a car almost a year and a half now and I’ll forever be salty about this. One star is too generous but it’s the lowest you can give.

Michael Geary

09/25/2023 21:28:54

Very shady business going on here. I was in a accident, got my car towed here unfortunately. They denied access to my car saying their charges dept was closed. It was 2pm on a Tuesday. I had to call state police to finally pry it out of their hands. They denied another man to his car saying they were closed yet let someone else in and claim their vehicle later.

Kyle Godwin

09/20/2023 18:52:55

My car was towed unrightfully and when I went to get it back they charged me way more than the daily rate. I then had to talk to 6 different people and wait for half an hour for them to move the car that was blocking me in.

Holly Buehlmann

10/17/2023 18:29:01

My Camry got towed after I hit a curb on western ave and blew my tire and broke an axle. D&G came in less than 10 minutes after I called, the driver was nice and professional . I explained to them that I had work the next day and had no other way to get there, so they brought my car back to their shop and got it fixed for me before the end of the day.

John Pedro

08/08/2023 15:41:30

I’m very satisfy with D&G bodyworks of my car, I hit my front bumper and they fix it in just three days with perfect job finished. The price is reasonable. And they washed my car! I will recommend their bodywork’s here!

Han Wang

08/19/2023 17:09:52

I had an experience at this place where I needed a jump-start for my car right in their yard. I was surprised to be charged $45 for this service, especially since I wasn't allowed to use my own jump-starter due to "liability" concerns. It's disappointing to hear that others received the service for free, and it makes me question the fairness of the pricing. I believe it's important to share my experience with others so they can be aware of what happened. Edit: I would like to understand what you mean by "various factors" and "individual circumstances." Could it be interpreted as taking advantage of someone's situation and discrimination? It has been an incredibly difficult day for me, and your comments seem to be adding insult to injury. It is important to remember that the money you receive in situations like these is not earned through your wisdom or labor. It feels akin to robbery, as I have no choice but to hand over the money simply because you demand it. I hope that one day, when you find yourself in a similar situation, you will experience the same treatment and remember the impact of these words. This behavior is far from cool, not at all.

Zhe Huang

05/30/2023 17:48:40

This place is dope... other place screwed me over and they made sure to take of my tires after I was in a bad place... they spotted me 10 dollars and gave me an air freshener. Kind chicos... God bless them

Emmanuel Salem

02/07/2024 00:04:44

About 30% tow truck drivers are jerks In this case these people are so friendly you couldn't be mad at them for towing your vehicle if you were illegally parked or did something wrong. Me mine was a Wednesday street cleaning they towed my truck you can't get mad for not reading the signs properly or at all. 😂😂😂

Mr CST

08/20/2022 16:42:40

I recently posted a negative review for this company. They reached out to me, claiming I am mis-reprepresenting them. I decided to respond publicly why I feel this way based on my experience. The police use them to tow. I believe i was ticketed and towed wrongly, as the make shift signs were torn down when i parked there at 5:30am. I left my job assignment at 9:00am and had just been towed. After i found out where i was towed (loterally missed them towing me by 5 minutes) I called D&G and explained it was a police tow and what it would cost to retrieve my car. I was initially told $150 plus tax. and they did inform me it was cash only. They didn't even have my car at the lot yet. but they knew where it was towed from. Not only was the $150 incorrect (it was $162) , They did not mention the other fees over the tax. A storage fee, a truck fuel surcharge fee, and others. and the tax, and surcharges. It ended up substantially more than originally quoted to bring. I believe this was intentional. There is a store owned ATM next to the cashier that charges you to withdraw money, and your/my bank charges to withdraw from it too. It is dishonest and misleading to bleed hard-working people who depend on their work. Bring about $40 more than what they tell you on the phone, or you will come up short. Honesty goes a long way with people. when people are misled, it is equal to stealing because it is gain by dishonest means. They think I misrepresented them. I beg to differ.

Matteo Filippi

06/13/2023 23:09:30

Very easy to get my vehicle out. They were friendly, helpful and quick. I suppose it matters where you are located in the city, but I was towed from the South End and had to go to the local barracks to retrieve a slip to then retrieve my vehicle. It was quick, but there was also no traffic on a Saturday morning.

D R O

06/07/2023 12:34:28

I was involved in my first accident ever, state police came, and I was nervous and crying, D&G was called to tow my car and the tow driver was really nice, gave me a ride away from the accident to the their office so I could wait for my Uber. When I got to their office, they gave me water and gave me advice on how to proceed following the accident. Overall very grateful to have had D&G pick up my car in the accident

Samilly Silva (Sammy)

08/08/2023 16:04:58

Address:	2 Emery Rd, Boston, MA, United States
Phone:	+1 617-987-2111
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 330 Reviews
ZIP Code:	02134
Open Hours:	Open 24 hours
Popular times:	Saturdays Sundays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

D&G Towing JunkYard in Boston (MA)

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Boston Auto Salvage Yards

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