If you want to be treated like trash and be disrespected make sure to get towed by this company. Looking at the reviews is insane how this company is still in business. I do admit we parked in the wrong spot and didnt mind paying whatever amount they asked us to get our car back but the disrespect by the staff, the cracked windshield in my car and they have the we accept cards in the window but wont take car only cash nd bump the price if they dont like you. Worst people I have ever met in my life! Excited to never see their ugly faces ever again! I hope you go out of business!

Joan Guzman

01/22/2025 21:59:52

I'm having major issues at my property in South Boston with people thinking my driveway is their driveway. Talked to Sarah this morning at D&D Towing to talk me through the process and what I need to do. She was so nice and helpful. Really appreciate you Sarah!

Mike Levine

12/11/2024 12:32:55

Bring the police when you come to pick up your car. They lie about credit cards. And say only take cash when it’s clearly posted otherwise. They jack up the price if you say anything because you’re rude. They threatened my car. My life and police didn’t care. Must be a Boston racket with these people.

Norby Krenik

12/24/2024 15:14:04

Terrible experience with this towing company. Lady at the front desk has a horrible attitude when it comes to customer service. I needed to get a couple documents from the inside of my vehicle after a car crash and they would not allow me to retrieve the necessary paperwork from inside to start the process of the crash reports. They won’t let you inside your own property for simple personal items. Horrible customer service, no interpersonal communication skills when dealing with people who are already dealing with a stressful situation.

Yohan Prisco

11/18/2024 18:34:00

Woman at the desk was abhorrent and the place reeks of cigarettes. She also claimed calls were recorded when there was no disclosure - which is illegal should this be occurring. I could go further but it's evident from the majority that this establishment is dreadful.

Tyler Ash

01/09/2025 03:24:00

Was visiting friends last fall from out of state & got my car towed. I’m not mad about getting towed, as we were parked in a spot that we shouldn’t have been. However, when we went to pick up the car from getting towed, the entire back windshield along with the back right light was completely smashed out, as well as the wiper and back up camera. We know that it was done from this towing company, because the spot we were parked at pre- towing was end- to- end with another car the entirety of our stay, so there was no possible way someone could have come up and broken our rear view windshield. After reading endless reviews of damage done to other cars done from this tow company was just the icing on the cake. Despite all of this, we remained calm and kind with Glenn. I will say that he seemed genuinely sorry for us, and promised us that his boss would be in contact regarding everything the following day (which I really do appreciate his effort.) However, we never heard a word and it has now been 11 months lol…… which I can’t say comes as a surprise at this point. Just honestly disappointed- the fact that we had to pay for a new windshield, tail light, camera & motor out of our own pocket due to this company’s own fault. This may come as a surprise, but it is actually possible to be a halfway decent tow company. If we had gotten a call, explanation and reasoning why this happened and some kind of closure would be greatly appreciated. This entire experience was just beyond disappointing. It is disgusting that a business can continually get away with smashing cars & nothing is being done about it.

Abigail Collins

09/03/2024 22:47:57

Last time I was towed by D&D my battery was disconnected, they said they couldn't jump it, and I had to get towed out by a different two company. It was easily jumped once off the premises by Geico. This time I have: 1) Damage to my undercarriage (pictured) this was not there before, but of course I can't prove it because I wasn't there to film it happening. How convenient. 2) This is way weirder. I had about 1/4 tank of gas when I last parked my car. I now had what my car said was "Empty" with 0 miles left, but was somehow able to get out of D&D's lot and make it to a gas station nearby, where my tank needed to be completely filled. I was SCREAMED at when I asked why I had less gas than before, as if I were making this up? I am terrified of the staff from past experiences and didn't want to have to call the cops again because of their threats that I was making up lies so I just left and didn't bother asking any further questions. I can't understand why the City of Boston continues to employ this business when they are consistently aggressive, rude and unprofessional. Oh, and someone else CHASED their car to the lot, yelling right in back of the tow truck as they had gone to move their car just as the tow driver pulled up. He was in a full suit and on the way to his grandmother's funeral. If someone is able to move their car, why torture them with a tow? It wasn't even attached to the tow truck yet. They are predatory and do not care about anything other than making money. I would rather get teeth pulled than deal with D&D.

Jordyn Fahey

09/07/2023 19:57:37

you guys may have towed my car.. and that was whack.. but monica was super helpful, charismatic, and quick! give her a raise!

Reagan DeSantis

01/27/2025 01:45:08

Towed my car due to a parking infringement and cracked the drive shaft with picker. Filing a lawsuit was a nightmare. Worst people and they are buddy buddy with the blue.

Peyesta

12/13/2024 00:59:45

Bunch of thieves. I picked up my car after getting towed and all the stuff that was in my glove compartment was rummaged through and on the floor of my car. Center console with a bunch of coins was picked clean. Center glove box was also emptied. I asked the lady at the front desk pretty politely about it, and she gets extremely rude, starts throwing a tantrum, and starts screaming. What a joke of a “business”

Edward

06/21/2023 17:22:58

After reading these reviews, I think alot of them have to do with the attitude of individuals coming in. I drive a BMW 330Xi and was towed in South Boston, due to not moving my car when street cleaning. I was understandably nervous that my car would be damaged in the process and that the experience would not be positive. This is solely based on reviews here. However, I was greeted nicely when I walked in and Glenn was super informative. The process took all of 10 minutes from paying to leaving the lot. My car was towed by a flatbed truck no damage was done to my vehicle, no battery disconnected, no scratches and nothing was stolen or looked through. All and all, it’s not their fault and I am happy they took care of me and my car in a professional manner

Zack Robbins

10/02/2023 16:43:15

The ladies In The office are straight to the point . My grief is with the white man i guess helping the tow trucks . I just needed the address since I’m not from the state and he yelled at me about everything else . I just needed the address . Getting towed is already stressful , you don’t need to yell at people .

Sydney Rodriguez

08/23/2024 18:50:26

Had my car towed (on me) but had a great experience when picking it up. Got the pleasure of meeting Glen who turned my day around. Guy was one of the kindest I’ve met and helped me out quickly. Pleasant surprise

John McCarthy

10/08/2023 12:50:43

Literally the WORST experience I had with these people. I got my car towed there and needed important items the woman there told me I’m not allowed back IN MY CAR. I had to call the police so I can get to my car. She is a nasty disrespectful person even was rude to my insurance guy who came to pick it up. Her and her lap dog employee need to be shut down and sent to hell

Nia Snow

12/14/2023 05:06:58

Mario had great customer service! He was able to pick up my vehicle with little notice. He was professional and knowledgeable about his job! Thank you for your help!

Dedre Taylor

05/06/2024 23:15:31

Scratched my two week old car with 1,000 miles. I’ve also heard of other people having their car scratched. Tow driver was clearly under the influence of drugs or alcohol. Front desk lady was rude and had no empathy for my situation. Manager is hard to get a hold of. Apparently they arrive to work at noon and can’t be bothered after 5pm.

Craig Gordon

10/12/2023 20:01:33

Terrible service they hijacked my car and had me pay 300 dollars in a snowstorm

Serge Rosiles

02/09/2025 04:44:51

Absolutely terrible, I was on my lunch break at work I parked in the lot for no more than 10 min to just grab my food I come back out and realize my car has been towed. They were with in walking distance of the lot and charged me a 147 dollars. I don’t know what kind of business they are running but definitely trying to take advantage of people.

Kay Battle

10/11/2023 04:57:42

By far the most rude, disrespectful, unprofessional people I’ve ever dealt with. Just lacking basic human decency and empathy — these people will laugh in your face, humiliate you, and ruin your day. Just disgusting, shame on these individuals for running a “business” or whatever you want to call this place in the way that they do. Oh and to make your life a tad bit harder, they only accept cash and will not provide you with change if necessary. Asked to simply grab my sweatshirt from the car while I waited for a friend to bring me cash (with their supervision), and was denied access to grab a sweatshirt… in the cold. Overall a pathetic establishment and embarrassing set of staff.

Gabriel Freitas

09/30/2023 21:19:56

the driver has no professionalism with the work and I have proof that he is a terrible worker

Vanildo Silva

12/23/2024 12:08:32

Anyone writing more than a 1 star review is a fake review. This place is single handedly the worst. I was told my car was at the location, I ubered there, approached the worker and was told to give him 5 minutes while he watched tv. I then walked out to the yard to see if my car was there and was greeted with profanaties for checking. Once granted access to see if my car was there, he followed me as if he was a police officer and it wasn't even there. He then told me to kick rocks and that he was happy I had no idea where my car was. Its one thing to be rude, its another thing to blatantly lie and then act like you weren't in the wrong. PLACE SUCKS

Liam Sullivan

05/08/2023 19:35:22

My car battery died at 3AM in the morning. D&D was able to get a flatbed out within 15-20mins. Bruce is the man. Professional, quick and knew exactly what to do. We were out of there within 10 mins and I was home in another 15 mins. Overall turned a bad situation to a positive one! Definitely will use them again!

James H

07/12/2023 08:55:30

got my car towed friday , and the price of the tow to get my car out was 148.50 and when i picked it up not even 4 hours later they upped the price to 257 dollars. on top of that me and my grandmother were treated very poorly, disrespected and talked to in a very nasty manner. i was asking questions and the guy that was working in the office told me " the more i talk the longer hes going to take to fill the paperwork out" knowing it was late and car needed to be transported to an autobody shop . have been calling for days to complain and cant get a hold of anyone or a supervisor . i would give 0 stars if there was an option for that

Jenaya Bertino

09/06/2022 15:15:49

If I could give 0 stars I would. My car was towed in South Boston and cost $147.00 (in CASH), forcing me to go to the 7/11 across the street to a random ATM at the worst hour of the night. On top of this, my right side suspension was broken when they towed my car causing me to spin out on the highway, and the broken suspension causing $1,200 in damages. Horrible horrible service.

Nikki Beatrice

07/05/2023 20:38:55

The most predatory company probably in the whole world. They have no morals, ethics, and are racist. It’s one thing to to get to towed but a completely different thing to get treated like a second class citizen. I would not wish getting towed by this company on my worst enemy. The actual scum of the earth. I’m calling BBB to report this company.

Daniel Tourevski

05/11/2023 20:30:52

10/10 customer service, he gave me an estimated time on when he would arrive & kept his word. Also gave me advice on my car & what was wrong w/ it. 10/10 experience highly recommend D & D towing LLC.

Amaya Powell

12/15/2023 16:12:01

Due to a miscommunication of D&D towing staff and a property manager OF A DIFFERENT PROPERTY, my car was towed. When I went to get my car I was treated rudely. They wanted me to sign a piece of paper saying it was in a tow zone, and also kept insinuating that this was my fault. I do not recommend this service as their own communication errors lead to nightmares for towers and towees alike.

Andrew Sjogren

10/07/2022 20:38:41

Called twice just to see if my car was there. Guy on the other end screamed at me that he was dealing with a customer and to keep calling back. If you’re dealing with a customer why are you answering the phone? Just tell me if my car is there. So unprofessional.

Bryanna B

09/08/2023 11:28:29

Absolutely worse tow company in Boston was in a barber parking allowed sign for 30 minutes came and stole my vehicle and charged me 150 for 30 min in their lot and they are .2 miles down the road thieves!!! Then when I was a little upset they took my car after it being there for 30 min he told me to “eat a di*k

Anthony Reynolds

05/23/2023 23:09:12

Rude, unethical, unprofessional. Don't trust them one bit. My car was towed to their yard and they refused to allow me to get my credit card from the car so I could pay the storage fee. They charge $150 per day. It cost me $1,200 to get my car out. I have filed a complaint with the Attorney General's office.

Berk Boston

11/07/2020 13:48:57

Address:	1 Ellery St, Boston, MA, United States
Phone:	+1 617-464-8697
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 171 Reviews
ZIP Code:	02127
Open Hours:	Open 24 hours
Popular times:	Tuesdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

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