D&G Towing JunkYard in Boston (MA)

Wish I could give negative stars. Called them at 7 AM because my car had been towed the previous night and I wanted to confirm they had it. Despite this company being open 24 hours, I am told on the phone to call back at 8 and hung up on. No “Hello this is D&G towing” just a disinterested “Hi” and being brusquely told to call back at 8 and hung up on. Despite them being open 24 hours and probably just have to do a quick system’s check to see what cars they’ve impounded. My boyfriend subsequently calls them back and they tell him the same thing. My boyfriend responds back that they are open 24 hours can you please just confirm that you have the car. The man on the phone says “I don’t care that we are open 24 hours, call back at 8.” And hangs up on us. What??? You don’t care about the hours of your business?? What a waste. We walk 40 mins to the towing office just for them to tell us to walk 40 minutes back to the police station to get a towing slip from them. Would’ve been great information they could’ve shared over the phone instead of hanging up on us and being rude!! We get the slip and my car returned to me, but what a miserable group of people making it their life’s mission to make everyone else miserable. I understand you have a job to do and people are towed for various reasons, but the lack of professionalism and customer service is supremely lacking. I hope to never have to deal with them ever again. Needlessly giving people a hard time during a stressful and frustrating moment in their lives. Disgusting.

Negative stars if possible. This company is predatory and actively searches private lots to find cars to tow and make money. We had to swap out our car for a weekend due to it being in service, and they towed our car from our apartment lot for which we had a paid spot. Additionally, each person we spoke to quoted us a different price to try to scam us out of more money. The city of Boston should investigate this business and their predatory practices.

They are scamming people of their money. First, they say it’s $170 but the receipt comes out to $169.51. They don’t even have change to offer and they only give you change if you ask for it. It’s also cash only. When I asked for change, they weren’t even exact. Untrustworthy. They force you to go to a different office if you even ask for your correct change. This place is horrible and rude. When I was demanding my change, the worker started yelling at me to go to the difference office. The actual worker interacting with the customers also seemed way too young to be able to deal with real customers in a legit way. Someone needs to look into this company ASAP.

This company towed me for street cleaning today after street cleaning was done for the day. Street cleaning was done at noon and I was ticketed and towed at 12:10pm. They held my van hostage until I paid for being parked legally. Since I didn't park there until just after noon Basically my van was stolen then held for ransom or even I would like to call this extortion. I reluctantly paid but then after to make matters worse the girl in the office tried stealing my keys from me until I signed an illegal waiver and release. She even tried lying to me telling me street cleaning is from noon to six. Unfortunately I just needed my truck back so I could get back to work so I had no choice but to take the abuse. Then to twist the knife some more they made me wait another 20 minutes to unblock my truck. First guy came out and pretended a bit then a while later the 2nd guy actually unblocked it. All very cute but we'll see what a judge thinks about it in court. I'm beside myself seeing things like this still happening this day and age and with having a contract with the city. I will not be letting this one go. Working with my attorney now to take legal action. Even if it costs me more out of pocket I want to make sure no one else gets ripped off like this. Hopefully they lose their contract with the city.

They lie about the prices. They tried to tell me 36 hours was three days. Three days is 72 hours. Look you can see here in my photo that my car was in the lot for less than 36 hours. They yelled at me when I asked for a refund. I was told “this is just how the system works.” The city should be ashamed for being in business with these frauds.

Woman who answers the phone could use some personality and customer service; I've had better interactions with a wet paper bag than her. Not to mention she doesn't know what she's talking about, so she sounds like a moron on the phone when she can't answer questions about the facility she works at. Also, they should update their hours to reflect when they are actually open. What a joke.

I don't trust this company, they damaged my car during the towing process and they don't have professional staff. They behave disrespectfully and rudely. This business's tax records, cash and card transactions must be examined, and the employees' legal permits and security cameras must be examined.

Unreliable staff. Bad attitude and DAMAGES CARS. DO NOT use this company. The drivers will damage your cars then say it’s your fault. The employees have a bad attitude and they scam people by charge them extra. Avoid at all costs.

Didn't go with my car when it was towed and they stole about $200 worth of change in my center console that was conveniently in a bag for them. Wouldn't recommend dumping water on them if they where on fire

THIS COMPANY IS SCAMMING PEOPLE THE CASHIERS THEY HAVE CANT EVEN DO A MATH THEY CHARGE ME $406 I GIVE HER $420 THE CASHIER LOKING LIKE AN IDIOT GIVE ME BACK $8 I TOLD HER SHE OWE ME $6 SHE TOOK OUT A CALCULATOR LOL AND GIVE ME THE REMAINING OF $6 WITH A STINKY ATTITUDE!!! COUNT YOUR MONEY BEFORE LEAVING THE OFFICE AND MAKE SURE YOU GET YOUR RECEIPTS AS WELL THE IGNORANT CASHIER DINT EXPLAIN THAT THE CAR WAS 8 MINUTES AWAY I WAITED 20 MINUTES OUTSIDE THE LOT FOR THE CAR A WORKER SAID OH YOUR CAR IS IN ANOTHER LOCATION WE GO TO THE LOCATION AND WAITED 10 MORE MINUTES VERY UNPROFESSIONAL..

Really solid experience! My car didn’t start this morning, so I called D&G. In less than 5 minutes they picked up my car and brought it to their shop. A couple hours later they called me with a reasonable estimate. They had my car repaired and ready by 1 p.m. They’re a very friendly and communicative team.

This guy towed my car despite me being next to the car asking for him to take it down. He charged me an extra $35 for a “storage charge” despite my car being in the lot for 5 minutes or less. He charged me in only cash because he knew if it was with card it would have been traceable and what he did was unlawful and unjust. I was polite and did what I had to do because I was moving my girlfriend into Brookline and my car was towed at midnight. When I arrived and asked for him to take it down he asked for $170 cash but the total $170 cash including the “storage fee” so he was clearly pocketing some of the money.

Real class act, this crew. Can't remember the last time I got shaken down for $170.00 cash quite like this. I'm sure the staff is great, but management has some Karma to contend with. Enjoy the money !

I left my car iqt TJ Max and went shopping DG towed my car I got charge $170 for less than a mile and I went to get my car the same day this people are careless and rudest this is the worst company stay away from D G towing

Women who works there and uses phone and looks at the register could learn some manners I did pety her I guess she could only feel valiteded when she's being rude to her customers because no men in her life accepts her

Company that is scamming & trying to charge people ridiculous amounts & cash only which is hilarious. $170 for a car that you held for not even an hour because it parked in a Walgreens parking lot & you just waited for us to walk away to tow it. You searching for money clearly & scamming everybody in the process.

My car wasn't even fully hooked yet. I ran out crying and begging for my car, explaining that I have a newborn and desperately needed it. I even offered to pay on the spot, but they showed no empathy or compassion. I understand they have a job to do, but treating a new mother this way is disgusting and heartless. I’m still shaken by how cold and uncaring they were. No one should be treated like this.

Unexpected car issues cause a great deal of stress (at least for me), and D&G shows up for me every time. The staff / mechanics are incredibly kind and helpful. Their prices are reasonable / affordable. I was extremely stressed about my car yesterday, and they reassured and helped me. The vibe feels as if it’s a family owned business (which it might be) and I really appreciate their kindness during my stressful moments ! I will be bringing my car back here every time I need services :)

I was in a car accident and needed a tow - D&G came through with my triple A and gave me a calm space to file a claim with my insurance during a really stressful experience. Everyone was very kind and accommodating and they even loaned me a rental car as a courtesy so that my day to day schedule wouldn’t be inconvenienced. Additionally, when we realized it was better to cut the losses of my car and get it scrapped they helped with that as well and fixed the brakes on my dad’s car. Overall really great experience and I now know where to go when I have car troubles! Thank you!!

Bad attitude, rode. People say customer are gods. Because of us they can earn money to feed themselves and take care of their families. But apparently they treated me no respect and let people all wait outside of door under mid day sunlight. The window is so small and low, I need to get down my knees to talk to them. Hopefully never get back to this place again.

Driver asked for our keys to move car if we don’t want it towed, we showed him the keys, then he waited a moment then still towed it. Representatives on the phone were unwilling to help. Avoid this company at all costs, damaged reports upon towing from other drivers, unprofessional services, seriously avoid this service at any costs.

I would only stick to their towing services. Car broke down Friday during rush hour and they were prompt to get my car removed from a busy area. I got quoted over 1k for the “work” that needed to be done. Found a substantially better quote and it turns out what D&G mechanics said was completely wrong. No issues with the parts that they originally stated needed to be replaced. I would tread lightly before using their service department. Plenty of other reputable shops in the area.

If I could rate this towing company 0 stars, I would. The 2 Brazilian ladies at the front desk were so rude and they were more interested in eating then being helpful to customers. The manager at this place was so disrespectful and high off her authority. I spent 5 hours trying to get this place to release my car and each time they would ask for something else and be extremely unprofessional while doing it. Not only that but the inexperienced tow truck drivers scraped my exhaust on the pavement when towing it 10 mins down the street. They told me to have my insurance take care of it when they are the ones who damaged it. Once they had robbed me of $300 and I asked if they could just tow it to my home, they refused and said the tow truck driver has to go home. Which is beyond ridiculous. The people running this place have no idea what they are doing and are going to make this business go down the drain.

HORRIBLE SERVICE - I was involved in a terrible accident which totaled my car. The car was towed by D&G. I contacted D&G Towing asking if a slip from the police department would be needed to retrieve personal items from the car. Jennifer, answered my call and advised "if picking up the "car" a slip would be needed, however if ONLY retrieving personal items a slip is NOT necessary." When I arrived at D&B tow yard the following day to retrieve my personal items, I was then told by "Jennifer" that a slip from the police department was required. Tony, the manager, then informed me that Jennifer was new, did not know the rules and only on the job a couple days. If this is indeed the case, why is she answering the phones and providing incorrect information without being supervised? Jennifer's lack of training and knowledge should not have become my problem. Being injured, overwhelmed and car-less, I am having to depend on others for assistance and a ride. Hence the reason I initially placed the call. I had to leave D&B Towing in Alston/Brighton, to get the slip from the police department in the South End, only to return to D&B Towing. This is unacceptable and bad business practice to say the least. If you must use a tow company, you might want to try a different place.. At least a place where the staff knows what they are doing and provide the correct information the 1st time around!

READ AND BE WARNED: AVOID AT ALL COSTS. Had my vehicle towed due to a wheel falling off the car and a state trooper called in D&G to get my car towed. The driver and I were told to have AAA come to the DG lot and have it towed again to a location of my choice. Simple, right? Wrong. The following happened: 1. The business owner tried to illegally impound my vehicle overnight. 2. The employees on site physically pushed and shoved my 65-year-old mother out of the lot and nearly hit her with a tow vehicle. 3. Boston’s finest were called to come and get the vehicle off of their property, and the owner refused to recognize the police over the phone as legitimate until two officers showed up on site. 4. They still had the gall to charge an overnight storage fee even after being lawfully ordered to release the car. THESE PEOPLE ARE THUGS AND YOU HAVE BEEN WARNED. If any tow is called and you see D&G, SWITCH IMMEDIATELY. 2 tours in Afghanistan and I’ve never seen such thuggery.

I was towed the other weeknight for street- cleaning violations although there were no signs anywhere near where I parked. I showed them pictures of the signs near where I parked to indicate there were no such restriction signs but the staff member did not seem to care. Although, I was visibly upset about the situation, I did not insult or belittle the staff present at the time. However, one of the tow truck drivers nearby in the lot decided to intervene and started to call me names and intimidate me to get me to leave and pay saying things alongside of 'stop being a self-entitled brat, and grow up'. I'm disgusted by the intimidation tactics and unprofessional behavior I experienced while there. I had every right to be upset and strongly express why so but you should not be treating people like that.

These guys are great. Took care of me and my vehicle in a time crunch. Quick easy tows. Always reliable. I see multiple reviews about the street cleaning in the area. Those people seem to lack understanding of street cleaning in the city. These tow drivers are just doing their job. They are great guys and the staff inside are professional.