I have to say Linda was absolutely AMAZING and has such a wonderful sense of humor. She helped us out with one of our work trucks from NYM GROUP!! Keep up the amazing work over there.
Linda is one rude lady!!! Simply questioned the price increase and why it was more than what I was told it would be until the end of the day. Linda than told me to leave the office, don't come back inside and my car will be out brought out. I left in shock as I was over ripped off. Linda is just a miserable person. After reviewing the bill she charged $132 for labor and $132 for a tow. No idea what the labor was for, will be calling for an itemized explanation
Most of the negative reviews listed here are false, and based on my experience are clearly from people who can't follow instructions. My car was in an accident last week (not my fault) and was towed to NR Auto Repair (under the name Bay State Towing). I called them to find out what I needed to do, as this was the first time this has ever happened to me. Paul was very nice in explaining everything to me, as well as taking a quick look at my car to let me know if he thinks it'd get totaled or not. He also explained that I can either use him for auto body repair, or find another shop. If I find another shop, I would have to arrange towing. He did not pressure me at all, and simply gave me the info needed to be well informed. He also explained, and this is the VERY important part, that in order for me to get access to my car (because I had left some items I forgot to remove) I had to go to the police station & sign a release to relase it to NR Auto Repair. Nothing can be done until I sign the release. Naturally these guys aren't working for free when they tow cars, and signing the release is the procedure to follow to ensure they are paid (from the insurance). So I went to the police station & signed a release. I had decided on having NR Auto Repair do the repairs too, since they are an approved shop by my insurance, so I had to then sign a release at the shop (second release I signed), to officially release it in their care. At that point I was given access to my car to retrieve my items. Had I went with another shop, I believe I would have had to sign something releasing my car into their care, and would not have been able to retrieve items until this was settled either. In the end, my insurance ended up totaling my car, but had it been able to be repaired, I believe my car would've been in good hands. I did have to sign one final release when I went back to clear out the rest of my belongings, so the car could be turned over into the care of my insurance (who then tows it to the final location of their choice, junk yard for parts I assume). They've been in business for 45 yrs, you don't last that long without a good reputation. Believe the good reveiws, ignore the bad ones.
Most harrowing experience dealing with Linda up front. Very rude, no explanations for any information or lies she tells. Screamed at my grandfather, he was afraid she would end up assaulting him. He was uneasy and anxious with high blood pressure the rest of the day. After he asked to pick up the car with the release form she stormed off into the back, refusing to talk to him. Told us that we couldn't tow our car to a different shop, then told us if we tried to fix it with them we would have to wait for mid-October. She lied to my face multiple times to try and get more money out of stowing my car, yelling at me, being rude and miserable. I have never met a more miserable, aggresive person than Linda. I hope she gets the therapy she needs, I have no idea how they stay in business with the "customer service" here. I have never been treated like this before by a "professional". And it isn't okay!
My car was in an accident and towed to this place. When I called to tell them that my repair company was coming to pick up the car they told me I had to come in person and "sign a release". When I said I've never done that before I was told that it "was company policy". I told them that I had no car and that my husband had been in a bad accident and was at home in two leg braces and it would be impossible to come physically and what could I do. I was repeatedly told "you have to come in person". When I asked if they would pick me up and drive me back I was told again "you have to come in person". My auto company Dan's auto in Peabody have been amazing through all of this, including his telling me he would come with me to North Reading.
The woman who answers the phone is the most rude, unprofessional and nasty customer service person I have ever encountered. It seems that all accidents in Middleton are towed there so beware. I finally got a rental, left my husband for a short time and went over first thing in the morning. She wasn't there so a very kind gentlemen hurried the process when I explained I couldn't be out long. I guess help is so hard to come by they can't fire her (look at previous reviews)
Place sucks jimmy if you get anything towed/impounded here god bless you trying ti get it out. Oh and there too broke to carry any change so make sure you have the exact amount
We have been customers of this shop for more than twenty years. Just left there again today, with another great experience and high quality autobody repairs, after an accident.
Seasoned professionals from the front door to the back of the shop.
The negative reviews I've read here are ridiculous. Mostly it seems, people who've had their cars contractually towed by local towns, after a major accident. They want to clean out their cars and don't consider it their problem, that the towing and storage services haven't been settled yet.
Visit North Reading Auto Repair with confidence.
Used North Reading Auto Repair twice for body work on my past 2 luxury cars. They did a great job noticing damage that I at first missed, very professional and great communication.
The body shop did a great job on my car, Paul was professional and did a great job communicating with me through the process. This is the second car I have brought there and I couldn't be happier.
My car was towed from an accident on 114 in Middleton and I had such a hard time about getting MY BELONGING out of MY CAR! I called the day it was towed to get some things out I needed for my kids and myself but was told I wasn't allowed to get anything until they knew I had full coverage on my insurance so they knew they were going to be paid! I told her there was and gave her the claim # and the name of the insurance adjuster but still told me no i couldn't she needed to speak to them. The woman told me I was to go to Middleton police to have it be released because they put a 24hr hold on it so you can't go into the car until 24hrs after which Middleton told me that wasn't true!! So i went to Middleton PD signed the release and the officer called over to let them know I did it only to get there and for them to tell me I didn't do it. Then questioned things in my car. Wasn't allowed to throw trash out there. Place was a joke and ignorant. Was surprised they helped me get 1 screw off of the license plate that was rusty.
S.T.O.P !!!
Do not bring your car to this place,read all the reviews first.
Very disappointed that whit so many bad reviews that's where NRPD send your car after a car crash.
THEY LIED STRAIGHT TO MY FACE. My car was towed here after a rollover accident in Middleton on a Sunday morning. I signed to have the car released to me at the police station the day before I went. I simply wanted to go and collect the stuff from the car, Wouldn’t have even took 5 minutes. Now the business hours online state that they are open till 6:00 I arrived at 5:05 and called when I arrived due to Covid Protocol, and spoke to Linda (a live person) she told me that she would send someone out to let us in the yard to collect the stuff from the car. 10 minutes later a guy with a grey beard named Paul walked out and said “can I help you” and I told him what happened and that I just needed to grab a couple things from the car, he said “no it’s beyond business hours” when the website states 6:00 and then he told us that the keys to the vehicle were in the office (a lie), the car came with 2 key, I had one at home and one on me when the accident happened and after the accident the officer handed me the keys before we left the scene. He also said that “there’s a possibility that the cars not insured” (another lie) in the state of Massachusetts if the car wasn’t insured the car would not be able to have a license plate on it. He also said that the answering service was halfway across the United States and I spoke to a fake person that somehow understand all my English and can speak full sentences and type into a computer, I got on the phone with my insurance agency and as soon as I did the guy got super nervous and all of the sudden wanted to go back inside to fill out paperwork. He was shaking and the whole time I was looking him in the eyes and he couldn’t even give me 1 second of eye contact. Then I called back after we left and guess who answered, Paul the person that I just talked to outside somehow got half way across the United States in 3 minutes to answer the call in the “answering service center”. It’s bad enough the accident causes a lot of stress on a person, this place just makes it 10x worse.
Do NOT bring you vehicle here. Just look at their reviews. Absolutely terrible customer service and they will lie right to your face. Its businesses like this that give a bad name to the whole industry.
Car was towed here by the Middleton Police following a not-at-fault accident. Now Baystate will not release my car unless I come to their office in person, though I have no way to get there until I get a rental car, which I can't get until tomorrow... and Baystate is not open tomorrow, so now I need to wait until Monday. Unwilling to fax the required paperwork to me, and Linda COMPLAINED about receiving multiple calls from my car insurance company to try to arrange the transfer. Linda was extremely rude to me on the phone, I wish I had known better and asked the police to send it ANYWHERE else. I feel like I am being given a hard time just so they can charge storage fees.
Ron gave excellent and personal customer service, was very responsive, and repaired a scratch for me in real-time. He also saved me a lot of time and money. I highly recommend this business.
People so rude and dishonest! The lady who have a weird hair lol so miserable that makes you feel sorry for her!
They fixed my car and now the light inside doesn’t work. Called many many times, but they not interested to fix it.
Super rude. My review probably doesn't matter but these human beings told me they couldn't help me with my lock out after they told me they would. Wait over an hour then told me they couldn't do it. F.U. I mean come on. Who does that. This company sucks.
I went there this week to have accident repair done on car. Service was friendly and professional. The work was done promptly and perfectly. Car looked brand new when I picked it up. I've used several body shops over the years but will never go anywhere else again. I highly recommend this place!
Owner was really nice unfortunately the lady at the desk Linda was horrible took them over a month to fix my car then when it was a done they started making threats to auction my car if u did not pay my deductible and come get it then proceeded to say I abandoned my car which is not true at all I told them today I’ll come get the car she then says well we aren’t cleaning off the snow bring a brush my boyfriend the owner of the vehicle got there and it was buried in three feet of snow the Linda then proceeded to yell at my boyfriend while he was shoveling out the car saying she’s not responsible for scratches complaining about lack of communication I answered every call that women had this place is a scam and the women Linda is not worth getting your car fixed here I’ve been to plenty of other places that have not treated me this way please stay away
Was worried after reading the first few reviews of this place but my insurance recommended them so I went with it. Times have definitely changed because I left very happy. Went in on a Monday and met with Paul. Took a look at the damage on my car. Said we can get started on the repairs right away (something you always want to hear). Got updates from the ladies up front throughout the week and picked it up on Friday. They left the car looking brand new! This place definitely surpassed my expectations and hope they continue to well!
Looking for somewhere to have your vehicle repaired? Well look somewhere else! This medieval junkyard would only accept cash and tried to charge me extra for a wrench to make my vehicle drivable again (which should have been their job in the first place). After literally being forced to screw in a bolt by hand, I could not give a worse review.
I would go here again for body work,had a paint job done, did an excellent job, cleaned car (wasnt expecting that), the place was nice and they were very imformative when i came there to find out about the paint job for car.. however the older woman who works there was a little short on the phone like she didnt want to be bothered but i can look past that (maybe was having a bad day? all entitled to that)
I called to schedule an appointment with this auto body shop and could not get over the condescending attitude of the woman who answered the phone. Their website states that they open their doors at 7:30 a.m., and when I asked for that time slot, she barked that they would be there at 8 a.m. I asked her about the time stated on their website, and she said I could come in at 7:30 if I wanted to but no guarantee that someone would be there. It was her tone of voice that accompanied this statement that I couldn't get over. I'm sure they do quality work based on other reviews, however, I couldn't get past the terrible customer service and one-syllable answers to my questions. There was absolutely no effort to be polite or helpful. I ended up bringing my car to a different auto body shop farther away than I wanted to go, however, the customer service in the shop I ultimately went to made the trip more than worth it.
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