Wilbraham Tire & Auto Services Inc in
Wilbraham Township (MA)

Kurt provides the worst customer service and I’m done. My car AC was blowing hot air so I decided to leave my car while away on Vacation I dropped it off on the 7/13 with Jay (who has always been very nice) explained that I might not have good phone reception while I’m away so I asked that they communicate with me via email. After 5 days, I noticed a voicemail message ( not email!) stating that they had found the problem and to call them back. I called back and spoke with Kurt who emailed me the next day and stated “Car is ready when you are.   The air conditioning leak was repaired and the system charged just after you dropped it off.  I just went out and started the car and it is blowing cold.   Total bill is $285.87” I emailed him back and asked if it was ok that i pick it up upon my return on the 27th to which he replied and agreed. The morning of the 28th, I asked my sister to drop me off prior to her going to work at 7A (My mom is 85 years old and has 3 doctor appointments then I’m flying out of Bradley on the same day for work) As I approach the counter and give Kurt my name, he informs me right away that “my car is NOT ready, is still blowing hot air and they are planning on working on it today”! I couldn’t believe it and even asked if he was joking. After 2 weeks of having left my car turns out nothing was done. Very very disappointing. And after 5 years of going to this place, Never never again.

Peter is a wizard with collector cars. Highly recommend.

This service center is reliable and has skilled workers of consistent quality. Other tire stores can't even seem to accomplish proper tire pressure! But, unfortunately, the front desk service is abrupt and unsmiling. I was made to feel like a nuisance on a tire repair on the tires I bought from them. Any kind of smile or greeting would make a difference. I may avoid WT& A just because of the unfriendly desk service.

The guy working at reception was really rude when I was asking him a simple question. I went to get my car inspected, and the mechanic told me that everything was good with my car, but the only thing preventing me from passing was my headlights. I said alright and paid $30 for ONE HEADLIGHT for the front just so my car would pass inspection. Then afterwards, I was told my car didn’t pass inspection. I went back a week later, and my car passed inspection without fixing anything. It seemed like a big waste of time for me to have to come back, and you end up overpaying a lot for something like one lightbulb that costs $10

I recently had my new rims and tires installed at Wilbraham Tire & Auto Services, and they did an amazing job! The staff was incredibly friendly and professional, making the entire process smooth and stress-free. They treated my car with care, and the results were flawless. I highly recommend them to anyone in the area looking for top-notch service and a welcoming atmosphere!

Good place for tires ! Friendly and knowledgeable service. Bill, who does inspections , is a wealth of knowledge and a great problem solver. He always has a solution to get issues solved . Very helpful!

Got 2 front tires changed on my camry, was in and out in less than 40 minutes, great price too.

Fast, convenient vehicle inspections. Open Saturdays for inspection. Good overall experience.

Friendly, helpful, and super fast!! I called to schedule an appointment for my tires, and the gentleman I spoke with said I could come right over, which I was surprised because it was a Saturday. They finished replacing all 4 tires in a little over an hour, and the price was very reasonable! Excellent service, I will be a repeat customer!

Have been going here for years. They are honest, do great work. You can feel comfortable that they will get your car fixed and not do any unnecessary work. Highly, highly recommend.

I got an inspection here on a relatively busy day, but didn’t end up waiting all that long at all. The service here is fast and they are very helpful. They explain any issues and the best way to get them resolved. The prices here are also pretty reasonable.

I just called to ask about a vehicle inspection. I asked if I needed an appointment (ya know because things have changed since Covid and rather than drive out there for no reason with a 5 month old…) and the older man who answered the phone was SO RUDE! he says “it’s been walk- in since the beginning of time.” I said I’m sorry I’ve never been there. I then went on to ask if they were busy and he says “Yup” and just as I’m saying “about how long is the wait because I have to bring my baby” he hung up on me. So I am gladly taking my patronage elsewhere.

Stopped in to get an inspection. Service was incredibly quick, everyone was friendly, and the mechanic who did the inspection took the time to clean the sticker residue from my previous sticker before applying the new one. Little things like that make a big difference in my opinion. Will definitely be back!

I have used Wilbraham Tire for the past 15 years after my son had an internship there. I bring every car I own there for new tires and repairs because of the high level of customer service I receive from everyone at the store, from day 1. This was again demonstrated with my last repair - the week between Christmas and New Year as they were slammed with business. I have a Ram 1500 that failed inspection due to a bad ball joint. The truck was inspected at a different service station as I had it another location. I brought was able to have them look at it within 2 days of the phone call. They found that both ball joints were bad - not just one - and identified some other issues after performing a thorough inspection of the vehicle, something they do all the time. Steve called me in to look at the items he was referring to and we agreed on the services to be performed. I mentioned to him that I had failed inspection, which prompted the visit, but did not request a re-inspection. I was going to have to bring it back to the original location (I thought this was a requirement - and it is unless you pay for a new inspection). He called when the service was complete and I picked up the truck. As I was trying to figure out when I was going to have time to bring it for a re-inspection at the original service station, I glanced at the location of the red rejection sticker, and much to my surprise saw a "12" on the sticker. They had completed the new inspection for me, without me asking for it, saving me a trip to the other service station. As a business professional, I have come to appreciate great customer service because there is not much of it left in the world. These guys exemplify the concept! Kudos to Kurt, Jay, Steve, Dan and all the rest of the Wilbraham Tire team for making my experience fantastic. I would strongly recommend doing business with this company!

I’ve been going to this shop for over 10 years now and the quality of service has declined in the past couple years. The last couple times I’ve brought in my vehicle for repairs the service manger Steve acts as if you’re a burden to him and becomes impatient when you try to explain what you’d like done. I witnessed a tech pull out a stripped bolt holding my shock in place (old bolt from the last shock mind you) none of the new hardware that comes with new parts was used. Instead of re threading the bracket they just hammered the bolt in with an impact driver. This experience was the third time in the last couple months I’ve had to bring my vehicle back in for them to repair something they’ve already fixed. It’s sad because the owner is super cool but I don’t think I’ll be returning to this shop. I’ve spent thousands in this shop and shouldn’t be treated as if I’m an inconvenience when it was they’re mistake to begin with. The tire and inspection part of this business is top notch. Customer beware.

Had to replace a blown out tire in a pinch. I gave them a call and they found the exact same model tire (used) with even a bit more tread than the ones I already had on there. For $48 they balanced and installed the new tire on my car, and it only took them about 15 minutes from the time I walked into the store. Great value, highly recommend!

These guys are great. They took care of my wife and I. The price was reasonable for good tires. I've been there a few times. They plugged a couple tires and my last visit we changed all 4 on my wife's Renegade. Highly recommended.

Avoid at all costs. I brought my Jeep in to get a control arm replaced which was under warranty and 2 new tires. They charged us almost $400. When we got the vehicle home we determined they never put the tires on the vehicle. We went back and they refunded us the money for the repair. A few days later, the control arm that was supposed to be fixed is making the same noise, so they probably didn't replace that either. Take your business elsewhere. This is completely unacceptable. They had this vehicle two days and did absolutely nothing and took our money. We should not have been inconvenienced like this! That is not the way to do business! - Response from the owner was noted. We have spent a lot of money at this shop. Charging someone for work that was not performed is completely unacceptable. Yes we were refunded the money but we should have never had this experience to begin with! NEVER in all the years I have had vehicles serviced have I been charged for something that was not done! How do you FORGET to put tires on a vehicle?!?!?!? Obviously the work is not being inspected before the vehicle is released to the customer.

I have been buying tires for all my vehicles here for years. Great service and always priced fair. All of the staff is knowledgeable and friendly. I get my inspections done here as well. They have 2 inspection bays, so the line moves pretty quick.

I have known & done business with the owner for close to 35 years!! He's one of the best in the business & just the nicest guy you'll ever meet. Very competent & honest! I highly recommend them & their sister store, Suburban tire in Enfield CT.

Brought in my ‘74 Corvette to get the wheels balanced. Started off with Dan at the front counter who was professional and pleasant. It’s easy to tell Kurt is a true “car guy” and took a genuine interest in my car which was really nice to see. With the combination of a great experience and great value, it made it easy for me to hand over my money. Won’t hesitate to come back.

Excellent used tire installed for cheap price. Great communication and quick service was as advertised. I have been there for many used tires over the years and never disappointed. I do recommend anyone who needs tires to go to Wilbraham tire.

Within 6 weeks of each other, my car and my wife's van got nails stuck in the tires resulting in slow leaks. Both times I pulled in with no appointments and was in and out in less than 30 minutes. And it was NOT cause they weren't busy...they were. They're just well organized, and they hustle. I like them!

Came in on a Saturday with a flat low profile tire 10 min before closing and they fit me in and stayed late even after closing. Great bunch of employees ! Glad I found them, will be back based on thier prices and service.

Just got a new battery, price was similar to or lower than competition prices. They replaced the old one and the job completed in about ten minutes. That's fast. Also tightened down a loose bracket they found and we're exceptionally neat and clean with everything. Very good price, exceptional fast service. Last week I had new tires put on, again they had competitive prices and good service. What more can you ask for...? This is a 5 Star business for sure.

I always come here for my inspection sticker. I doubt they actually remember me from visit to visit, but they behave as if they do, as if we have been friends forever. This is also the only place where I get tires, because they are fair and honest. They will tell me what tires are good for my vehicle and which ones are not, based solely on performance and not on price.

Only place I ever go. Owner Kurt is a gentleman and Ed will bend over backwards to find you the tires you need. If you don't need them, he tells you. Honest guys. Hard to find these days, which is why I recommend them to friends.