O'Reilly Auto Parts in
Wilbraham Township (MA)

Very friendly & helpful service! Highly recommend!

Only place I use

Very knowledgeable and helpful.

Was somewhat helpful seemed kinda busy and like they didnt want to help

Exceptional Service from Kyle at O’Reilly Auto Parts on Boston Road in Springfield, MA. I cannot thank Kyle enough for the outstanding help he provided with my vehicle issue. His deep knowledge and experience were evident, but what truly stood out was his ability to explain everything in a way that made me feel confident—not just in the solution, but in understanding how to replicate the work myself if needed. As someone who used to oversee customer-facing employees in a professional setting, I recognize true emotional intelligence when I see it. Kyle’s patience, clarity, and genuine willingness to educate (not just "sell") set him far above the norm. The level of service he delivered would be considered exemplary in *any* industry—rare and commendable. O’Reilly is lucky to have such an outstanding employee, and customers like me are beyond grateful. Thank you, Kyle—you’ve earned a loyal customer for life!

great service and knowledgeable! store is always clean- plenty of parking available. sooooo glad i don't have to go to autozone down the street anymore!

when it comes to questions they can be a smart ass especially the lady on the phone i just asked simple question and it’s all smart remarks i obviously know you guys are not garage don’t have to laugh anyways ill def go to napa where the customers service are way nice

Pathetic Went to have to purchase wipers and have them installed. I thought it would be quick and painless. Wrong ! The counter person with the man bun did not seem to enthusiastic about helping me. So I ended up leaving and going to another automotive store to have them installed. This is the first time at the Wilbraham store and I won’t be returning anytime soon .

Awesome

I stopped in O'Reilly's to buy replacement headlight bulbs for my RAV4. The salesperson was very courteous and knowledgeable. The price point was good, and I certainly will return for any other car parts needed. Thank you

Always helpful

Fast, great prices, friendly service.

👍

Very pleased with the service and staff at O'Reilly's in Wilbraham. Very experienced staff, especially Nathaniel. They always take their time to ensure our questions and needs are met. Thank you so much! So very lucky to have great service in Wilbraham O'Reilly's!

Horrible experience here on 11/26/23. I tried to talk to a supervisor about the customer service i received from Nathaniel - a clerk at the store who i felt was extremely rude. Nathaniel directed me to speak with Brandon (who i assume was the shift supervisor). I started telling my side of the story to Brandon and barely even finished a sentence, Nathaniel stormed back over, interrupted me, talked over me and kept yelling "that's not what happened...that's not what happened". I actually thought it might escalate to a physical altercation. Brandon did not speak up and allowed this. Once he stopped talking over me, I replied "you just told me to talk to Brandon and now you wont even let me tell him my side of the story". He did not let me finish the sentence and repeatedly spoke over me saying "the customer is never right...the customer is never right". Again - Brandon did not speak up and allowed Nathaniel to continue yelling over me. I just gave up & walked out. It was like dealing with 12 year olds. I won't be back in this store. Luckily there's another one right down the street in Palmer where they don't treat customers this way.

I was able to retrieve the vindo vipers I desired and wasn't bled dry. Blaaa.

Fast and friendly service!

I was there to buy headlight bulbs for my car, so I knew exactly what I wanted to buy. I found the store to have an intuitive layout and the staff to be friendly. I'll definitely be coming back here next time I need to buy car parts.

Good service. Nice to see the manager training the staff during the process. Good mgmt skills.

Went for wipers and they installed them also. Very helpful and courteous!

Excellent customer service

High prices, clean and very helpful.

The workers were very helpful in helping me find what I needed and they have a great selection.

Very helpful staff will definitely be back

Quick service, friendly and knowledgeable staff. Good pricing. Highly recommend

This location just opened less than a week ago. I was driving my kids around when I got a flashing check engine light and knew I had to take care of it immediately. I stopped at the Wilbraham O'Reillys as its close to my house. It was Sunday, so no shops were open but I knew it was misfiring. I planned to grab all new plugs and coils just to be sure it was all new. There were two Kyle's: the assistant manager and an employee. They didn't just sell me unnecessary products to make a quick buck. They went above and beyond by running diagnostics to see which cylinder was misfiring and then changed out the necessary bad parts for me so my kids and I could get home without further damage. I went home and did the rest, but they saved me time, stress, and made sure my car would make it home without damaging the engine further. Super grateful for their help and honesty! They went WAY above and beyond for me when most people wouldn't have. Great place, I'll be back.

Wicked good service and very friendly workers. Easy in and out