I would recommend these guys over anyone, they made the experience of buying a truck fun. I took a 3 hour drive down to test drive this truck and although the truck was getting new brakes and basic services, they made it top priority to get it done just so I can look at the truck. Showing up i expected the typical salesman, but not once was I pushed into purchasing the truck. These guys only want to see happy customers and will go out of their way to take care of you.
I had a really positive interaction with this dealer. I didn't actually buy a car from this company, but only because I had already found another car before I got there. The person I spoke with at Valley Auto Sales was really helpful.
Jim is the man to go to! He is very kind and so helpful! He walked me through the whole process into getting my car! I highly recommend and they have the best prices for great vehicles! Ask for Jim and he will be you best guide into getting the car of your dream!! 🚗
I have not gotten an inspection yet but think it will pass with flying colors. I had a specific car in mind and was able to purchase it here in my favorite color. Jim went the extra mile helping me through financing (I usually buy cars outright). As of now, the car is beautiful and I'm pretty happy. Thanks Jim!
(It appears that many negative comments are for a different business. FYI)
Update: Just got the car inspected, not only did it pass but I got a lot of compliments on it. It drives amazingly.
The worst of the worst. The inability to communicate with them is just absurd very hard to reach someone on the phone and the lack of unprofessionalism with the staff is just unethical, located in Methuen ma this place needs to be audited by @better business bureau or #BBB for the violation of my basic consumer rights. They conveniently made it impossible to reach them as they always would tell the customers to hang up and phone and call a different number instead of posting said number, upon calling the alternate number, the frustration in dealing with this business considering the situation in which they get 80 percent of their revenue is by towing cars parked on the side of the street following suit with other cars alike and no signs posted or inferring otherwise. To my knowledge I was flabbergasted to see in my mailbox a notice of my vehicle towed. upon calling to retrieve it, according to the Massachusetts statue on parked automobile, the nightmare started, I was not given a price but told that I'm calling to late and the ill trained voice that was talking to me was incompetent and was not trained to handle, deescalate or deal with the public.
Amazing dealer and amazing car. I did not have the best credit in the world and there were even several charge offs in my account but they approved me for financing and Jim was so understanding and patient with me every step of the way through the registering and down payment process. I had help looking over the cars and when I found mine, it was in great condition! First time car buying but I was able to secure the car I needed just fine. Honest seller, 10/10
Very nice salespeople. They seem accommodating but my car had issues the second I drove it off the lot (basic maintenance like low tires, low winshield washer fluid, and low oil). They claimed the brakes would sound off because of the rain but inspection showed brakes and rotors were worn down and needed replacing. The car didn't pass inspection so they took it back and fixed the catalytic converter. That was the first of many fixes I've had to make on this car. It still rumbles when I hit 40 after 4 different repairs. I still have the car (since I'm still paying it off) but I wouldn't buy here again unless I brought my mechanic with me to thoroughly look it over. I wouldn't care if the issues were disclosed before purchase and the price reflected the repairs needed. Buy with care.
If I could do it all over again I would have NEVER purchased a car here. Overpriced car with problems. The car was delivered to my home and they were nice enough to leave me just enough gas in the car to get the quarter mile up the road to refill.
So many red flags during this transaction that I ignored because it was my first time financing a car. I am literally paying the price now because of it.
STAY AWAY!!!!!!!!!!!!!
They sold me a vehicle with problems that i had just purchased a couple of days after when I went to the bank to take the loan out for the vehicle the bank told me the vehicle was over priced 1400 dollars and he told me it’s how the market is now for a vehicle with almost 200k miles sure buddy and on top of it the car needed almost 2000k dollars of work just days after purchasing the car. i highly recommend not to buy a car from here stay away. Instead of using the money you over price the cars for to fix them u pocketed the money and that’s where they go wrong. Treat your customers right and it will bring your company far but Instead you choose to be money hungry.
They sold me a car that's leaking from the main rear seal so I called to negotiate and told me it's to late that I already took delivery of the car only being 3 days after purchase and I told him how did you not notice the big oil leak on underneath the vehicle and responded saying they didn't see anything during there inspection of the vehicle honestly I don't think even inspection there vehicles on the lot I will never be going back again and I recommend you do the same and save your self the headache
Great experience working with Jim. He made the whole buying process easy and stress free. Extremely happy with the vehicle I ended up with. I would recommend going there for a great used vehicle. Make sure to ask for Jim!
Jim’s an honest great guy and I’d recommend this place. Good helpful employees nice cars always and overall just the best car sale I have had at a dealer in awhile
Cars are extremely over priced! These people only care about money! I bought a car that failed inspection 2 times! I had to get what they fixed on it redone a month later. I have put $1000 additional money into my already overpriced car. I wouldnt buy from these people, not trustworthy, not reliable.
i went and put a down payment for a car and the next day telling him that i did not want it anymore and to not hold it for me anymore. he told me when i put the down payment that there was no harm no foul and we could get the money back. I call him to go pick it up and he tells me he cant give me my money back and there is no manager besides Jim and no one else i can speak to about this
$3,800 for the car 2 years ago. Hasn’t gone more than a month and a half without needing to go into the shop, minimum of $400 each time. Not exaggerating. Stay away
Just bought a 2007 Hyundai SUV and couldn’t be happier. Jim was honest, understanding and more than helpful thru the entire car buying process. I will definitely be returning for any future service or future car purchases in the future!!!
Sold me.a vehicle within under a week I was making repairs under 1 week of ownership and I had put in over 900 hundred dollars in repairs and the owner refused to make any repairs to my vehicle to this day I've spent 1,400 in repairs never again will I go to this dealership.. Not an honest businessman..
I have bought 2 honda crvs there in the last year. They are still running great. Just put the one with 223000 miles in the shop for a tune up and my mechanic basically told me it was perfect for the miles only needed brakes and spark plugs. And that's was 10,000 miles after I purchased it from valley auto. I will be going again for my recreational vehicle next. Great guys great cars you cant find a more trust worthy dealer in the area trust me I looked.
UPDATE: Car will not start. Even after multiple trys jump starting. Do not buy from this dealership I repeat DO NOT. Wouldn't even take off his sunglasses or look me in the eye the entire time. Horrible.
Would give negative stars if I could. Bought an 03 Honda CRV which was already over priced. First day I took it home metal was falling off the bottom of the car. Called guy who sold me it, said it's no problem, happens all the time. K. Next day check engine light comes on. Long story short took it 2 hours back to Methuen, said they fixed it, but all they really did was reset the check engine light because it came right back on the next day. 1200 dollars later, AFTER I spent 4 thousand dollars on the car and it still has a shimmy because the transmission is messed up. AVOID AT ALL COSTS
I bought a car and the car needed a lot of things to be fix. They told they could take a look but there was never the right time. I had to spend a lot of money in repairs. I don't think it was worth to buy the car. If, you buy car from a dealer you expect the car to be ready. Experience for the next time. I don't recommend them. Overall nice people but the car was not worth the money.
Strongly do not recommend! Took advantage of my mother and i, and refused to make repairs to a car that i only had for 2 days until my step father called and freaked out. The car needed two new axles, a new caliper, new brakes, and now has balljoint, tire rod, and exhaust issues. Definitely considering getting my money back, especially since the car has failed inspection
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