What clients say about Central Mass Auto Auction in Boxford Township (MA)
Do not buy any vehicle from J & L AUTO REPAIR AND ELECTRIC INC they only bring trash to the action I had lost 3k in two vehicles from them, both with serious issues
A huge thank you to the Central Mass Auto Auction for once again choosing to fundraise for Pawsitively 4 Pink. We are truly humbled and so grateful.
We don’t have a professional relationship with this company — they simply heard about our mission and immediately wanted to be part of it. That kind of generosity, without obligation or personal gain, speaks volumes about who they are.
This year marks the third year they’ve fundraised for us, and every time, their commitment, kindness, and enthusiasm leave us speechless. And to all of the dealerships who participated — thank you. You may never meet the women you helped, but the impact you’ve made on their lives is real and deeply meaningful.
As a small nonprofit supporting women in Massachusetts facing breast cancer, fundraisers like this are not just helpful — they are essential. We couldn’t continue doing what we do without partners like you who step forward with heart and purpose.
We are humbled by your thoughtfulness, kindness, and belief in our mission. Thank you for being part of our story — and part of the community that holds our women up when they need it most. 💗
With gratitude,
Michelle
Founder, Pawsitively 4 Pink
Matt Thomas , Firstly Thank you So much For always assisting me on checking cars on my behalf and Getting me the right options Secondly without your Help I would've never buy a car from CMAA since They're 1H30Min away From my Lot
Complaint Against: Central Mass Auto Auction
Date of Incident: March 26, 2025
Parties Involved: David Wayne Hazard & Jessica Beck , Tyrone Hedges (claimed business name: Universal Expose)
Complaint Summary:
On March 26, 2025, I provided my brother, David Wayne Hazard, with $4,000 via Cash App for the purchase of a vehicle. He claimed to operate under a business name, “Universal Expose,” and stated he purchased the car for me and my children through Central Mass Auto Auction. In text messages, he indicated that the vehicle cost $3,300, and he assured me it was in reliable, working condition with no issues.
Upon receiving the vehicle, I immediately connected a code reader to it and discovered serious transmission problems, which were never disclosed to me beforehand. When I confronted Mr. Hazard about the vehicle’s condition, he refused to either repair the car or issue a refund. Additionally, he is refusing to provide me with the title and proper paperwork necessary to register the vehicle, despite my repeated requests.
I have text message evidence that shows malicious intent, particularly after I contacted the auction directly for information. Since then, Mr. Hazard has deliberately withheld the title as retaliation and my remaining money As a result, I am left with an unsafe, unregistered, and undrivable vehicle, despite paying in full under the belief that the transaction was legitimate.
Desired Resolution:
• I would like Central Mass Auto Auction to assist in recovering the title and ensure that proper procedures are followed regarding the sale.
• I am requesting a full refund of the $4,000 I paid.
• I seek accountability to prevent similar incidents from happening to other consumers.
I’m extremely disappointed with my experience involving Central Mass Auto Auction. Although they claim to only deal with licensed wholesale buyers, they allowed my brother — David Wayne Hazard, who is not affiliated with any legitimate business and receives SSI — to purchase a vehicle using my money. He is not a dealer and had no right to access this auction under their stated rules.
The vehicle he bought for me broke down within a week, despite assurances that it was running. When I attempted to address the situation with the auction, they refused to take responsibility, even though they were made aware that the title should be in my name and that the transaction involved a clear violation of their own policies.
This auction appears to turn a blind eye to fraud and unethical practices, allowing non-dealers to make purchases and then refusing to offer any accountability when issues arise. They are enabling deceptive behavior and failing to protect the public from abuse of their system.
Proceed with caution — this is not a business that stands behind transparency, integrity, or fairness.
Thank you for your attention to this serious matter.
STAY Away from this Auction, I bought a vehicle over $12k drove it out if the Auction for 36min and the truck disable on the way, called arbitration I was ask to bring it in,next day I was told they won't take it back!! Toyota pulled up history 3yrs ago the odometer was more than what it is now...so a crime was committed that we shall get to the bottom of it!!
This place is fraudulent!!! Scammers. They sold my boyfriend an SUV and transmission died on way home. He took it to the Toyota dealer where they found out the odometer was wrong someone had stopped it or turned it back! When I called the car place to tell them that is illegal and that I wanted to return this suv they refused! The odometer was tampered with according to Toyota. How disgusting is this and poor customer service! We are not done yet as they have our money and we have their junk.
“Be cautious with these people. You buy the cars, and they keep adding charges without reason. Their customer service is the rudest I’ve encountered.” you will never make money with them ,
as a dealer, an exporter I don’t recommend it
Bought a 2018 jeep trackhawk for 53k on 3/14/24 and turned out to be a stolen vehicle and now auction won't refund me my money. I could of been arrested for driving or even being in possession of it. Place is garbage stay far away from this place. Now to court I go and them getting sued . Just a side note diamond Chevrolet owns central mass auto auction david massid and John massid both Co owners refuse to contact me in anyway about the issue . Check there reviews from diamond Chevrolet in auburn ma they have rip off dozens of people for thousands of $$
Please do not shop with this auction they are False advertising they vehicles by not showing all the pictures, plus I pay 100 for a post sale inspection and I have a oil leak and soft spots on the frame I just took a 12k lost with them and instead of fixing the problem they keep saying Unfortunately so please keep away from this auction very unprofessional
Purchased 2015 Lexus RX 350 with Green Light status from this auction. Trunk door doesn't open and the auction said good luck fixing it because they do not claim any responsibility. On top of this issue, the vehicle has a broken headlight, chipped windshield and cracked side view mirror which were not disclosed or noted on the condition report or PSI report. Matt and Leah from auction did not offer any solution or advice, very unprofessional practices and zero accountability. Do not buy any vehicles from this auction! Please spend your thousands of dollars at a reputable and reliable auction. Stay away and beware from this auction at all costs.
We used to buy cars in some other auctioneer until we met Chris (CMAA GM) who opened the doors to a new friendly experience here, making a huge difference. Cindy at the counter and all the rest of their team are amazing! Titles on time, always helpful. Five stars for all of them for sure!!
Everyone here is great. From the yard help, transportation to the office staff and dealer reps. Specifically Sindy she is super friendly and always smiling. She has always gone the extra mile for us and has helped several times to make things easy for us.
Best auction around with friendly staff. Yard manager Matt Thomas has gone above and beyond to help me find multiple vehicles in my price range. He is very knowledgeable and was a great help. The vehicles ran great and I was extremely happy with my purchases.
Highly recommended!
The reason I first signed up at CMAA was because I followed Sindy Saladi there when they were lucky enough to have her join their team. I had gotten superb service from Sindy at her prior employment and wasn’t about to let that go. Since then the rest is history. Her work ethic and customer care is the reason I came to CMAA and the reason I stay at CMAA. Please don’t loose her, CMAA, because I’ll definitely follow her to the next auction. Lol. I know you won’t. Very, very satisfied with the whole staff as well!
CMAA has got to be one of the best auctions in the north east. Been to many and have not felt more welcome anywhere else. The employees become your family and treat you right! Matt Thomas is a big help anything that you might need. Very respectful. Great food. Been coming here for a long time and will continue to. Thanks CMAA!
Great experience purchasing a car for my daughter. Matthew Thomas was very helpful and patient as he helped me find the right car for my daughter. I would highly recommend CMAA and Matt Thomas to anyone looking to purchase a used vehicle.
Probably one of the best places in MA to buy a car. The staff was so nice and helpful. Matt helped show me the best cars in the yard in my price range and made me feel comfortable and made the whole process run smoothly.
Been coming to this place for years, staff is very helpful. Easy to contact and always hear back within a good time frame. Leah, Sandy, Sindy, Jessica, Ivey are all very great to deal with!
Always have a good experience here I work at a dealership in Norwich and go here a couple times a week and always have Leah which is always helpful and kind she definitely is a great advocate to CMAA but all the employees I’ve met are helpful too.
Your buying or selling experience will start off great at the moment you enter the property, from the lot workers, the office staff, the auctioneers and management you will surely leave satisfied with your visit.
Central Mass Auto Auction comes highly recommended by all the car dealers in the area, they strive to load all the information they can about the cars including pictures showing crucial decision making details.
Thank you CMAA for the great service!
Let me just say that whenever I go here Mitch is always the one to help anyone in need. He does his job but three times better and faster than anyone I know. His tow trucking skills are outrageous no one can beat him! Mitch is always the best and the go to guy!:)
I have been going to this auction for a long time. This auction has a great working team of people. They are always happy and fast to help you.
Today again, Matt went out of his way to check a car for me before the auctions starts tonight.
Thanks again for your fast response...
Any time i need help at central I flag down the wrecker driver mitch. He goes beyond helpful to those of us picking up cars there. Great service 5 stars all the way.
I’ve been here multiple times and all of the staff are super friendly and nice! Customer service is great! Cassie went above and beyond to help me! She was awesome :) Definitely would recommend this place.
Can’t say enough about Mitch and how much he always goes above and beyond to help out with jump starting cars or towing to the front lot when needed. Always drops what he is doing to lend a helping hand. Good mentor for new workers to follow.
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