I have been dealing with them for years. I worked as a mechanic for 43 years & have delt with a lot of auto parts stores. The people that work there are great they know what they are talking about & get you the right parts all the time. They also go to the warehouse often during the day so if what you need is not in stock, they get it for you in good time. Thank you, Richie, from the old Lally's garage.
I managed to get the correct part for cheap, but not before having eyes rolled at me and being lied to. The cashier I interacted with should consider asking his coworkers for help (or look at resources online) if he doesn't know something about a vehicle part, or at the very least, be kind in requesting more information about the part in question from customers.
Incredibly frustrating, won't be returning to this location in the future.
Amazing customer service! Although they didn’t sell the part I needed for my truck (only sold through dealer & junk yard) the Associate still did a quick internet search for me to help locate the part. Refreshing to know this kind of thoughtful customer service still exists. Thanks
I'm not quite a townie, but I grew up in Beverly and always go to the same places when I find one that seems to work. Any questions or concerns I have, they have always genuinely answered and made sure I understood what they've said while not being even remotely condescending. They'll give you the difference between one product and another including what may be the pros and cons to those products. They're incredibly professional and they each have great sense of humor.
They have a very limited inventory, i couldnt go near the counter so i couldnt even look at the products over there, its been a year almost, redesign your storefront or something
Pretty nice place I didn't know how to put something small in my car so I asked the man behind the counter for some help and he gladly offered to come out back and help me put it in. Also have always been able to find whatever I needed at a good price
Website
