I’ve had a life time of experiences with the Luzo family. They are top notch, honest, and professional individuals. They have treated myself and my family as part of their family. At the end of the day that means more than anything. They have been in business for many years and are a fabric of the New Bedford community. I highly recommend Luzo to anyone for your auto repair needs.
Tried to take my car from the street and damaged My front bumper told me that he wouldn’t charge me because of the damage very annoyed because now my bumper is damaged. Does this truck driver even know what he is doing. I’m concerned he’s taking the public’s cars.
Luxo Auto Body did an AMAZING job on the repair of my 2024 Toyota Corolla across. They were very helpful, friendly and informative of the happenings. Unfortunately the Insurance was delayed due to the Holidays, and I received more information from Luzo then I did from my own Insurance Company.
I brought my first car to Luzo 15 years ago. I was young and was living paycheck to paycheck. Someone had struck my car and while it wasn't my fault and the repair wasn't going to cost me anything out of pocket, I was stressing about how I was going to get to work while my car was in the shop. So I was driving from auto body shop to auto body to ask how long an estimated repair would take. I worked in the South Shore area at that time and didn't have a credit card to be able to rent a car. When I came to Luzo, I asked Victor if it would be possible to drop the car on a Friday and get the work done on a weekend so that I could miss the minimal amount of time from my job. He said "I think I solve that problem for you" and he handed me the keys to a small car owned by their shop at no charge. I couldn't believe it. That simple gesture made me a lifelong customer. And my family and I have exclusively brought them our cars a half a dozen times since. Including two more times just in this past year.
Their work is always excellent, fast and they go above and beyond to make everything easy. If insurance is involved they take care of the paperwork, the estimates, dealing with the adjusters and ordering all the necessary parts. All that I've ever had to do is drop my vehicles off, sign at the X in a few spots and that's it. They are truly the best.
There are not very many businesses that I would take the time out of my day to write a long, detailed review about but Luzo is definitely the exception. They have been so incredibly good to me and my family over the years. They are the type of small, locally owned, family first business that everyone should support. They go above and beyond to help their customers. Victor is the best. Adrianna is always a delight to talk to. And their techs are the most skilled guys in town. If you don't believe me just go read the hundreds of other reviews. You can't fake a 4.9 rating. I can't recommend these folks enough!
SUPPORT THE LOCALLY OWNED BUSINESSES THAT HELP THE GOOD PEOPLE OF NEW BEDFORD! LUZO is one of those businesses!
Great bodyshop. The only place I'll go for bodywork on my vehicles. Excellent service and work. They even took care of the rental reservation for me. They seriously made a frustrating situation easy.
Excellent experience- auto body work was superior and cost was very reasonable. We greatly appreciated the personalized care and followup, from arranging the rental car to the speed of repair and highly quality of workmanship, to the final touch of cleaning — an stress-free experience all around. Thank you!
Great people made entire process very easy as my car was in accident. The end result is you would never know car was involved in any kind of accident. The work that was done was extremely professional and in no way could you expect somewhere else to come close to the work that was done at luzo auto body A+ results when completed. Car had 8500 in damages and now car looks like the day i bought it. Even with that amount of damages with there help i was still able to save 2500 on the repairs. Thank you Luzo auto body. Don't risk auto body work being done somewhere else. Luzo auto body will not disappoint but you will most definitely be more than satisfied with the work perfomed on your vehicle. Thank you for everything
From the moment I walked in I was treated very well. Luzo took care of my car and within a very reasonable time. I would highly recommend them for your auto body needs.
Everyone from front reception to the owner were courteous patient and understanding. The quote for repair seemed very competitive. The work was done on time as promised and the quality of the workmanship was outstanding. I will definitely continue to use Luzo as my preferred repair shop.
We had autobody work done at Luzo's and are very happy with the results. They provided us with a couple of options and fair pricing. We'd definitely go back again.
I have become a regular customer. You can shop around, but you’re not gonna find better quality service at such a reasonable price. You’re always treated well, respectfully and professionally.
My F250 was side swiped on the driver’s side. A large scrap along the whole side. Victor, Luzo Auto repair did an awesome job of fixing the damage. The repair and repainting are flawless . I’m truly impressed. I highly recommend them.
I can’t say enough great things about Luzo auto body. They are the only repair shop I have ever used and I am always 100% satisfied. Quality of work is always top notch, I recommend them highly!
I returned to Luzo for body work. As in the past they were friendly and professional. They took me quickly despite it being a holiday week. I was very satisfied and would recommend them to anyone.
My car was struck while parked on the side of the road at a private residence leaving scratches and related damages on the entire right (passenger side) of the vehicle. The work was scheduled and conducted professionally and resulted in this 14 year old Mercedes looking restored.
After reading all 250 5-star reviews, part of me was skeptical that this shop is really that good. They are beyond that good. This is a place that you walk in to and instantly feel like family, they are kind and compassionate and very communicative. They delivered a perfect repair in two days which blew my expectations out of the water, and detailed the car for free. After one job you will immediately understand why there are so many reviews preaching about this place, it is an icon of the city and the only place you should go to. Thank you Victor and Adriana!
You want easy process go to luzo auto! I recently was in an accident where someone smashed into me. My whole front passenger side was a wreck. They fixed it fast. I had obstacles to jump through And they literally took care of all my problems. Not only are they making sure your car is good they truely care about their customers!
Did a great job on my daughter's car got a fair estimate took car in within a few days and got it finished in a timely manner. Called me and gave me update half way thru Victor was great to work with. Would highly recommend using Luzo for any work you need done....
The people at Luzo are very nice. My vehicle had some minor damage and they fixed it to my satisfaction. The price was right. Their service was excellent. I am extremely happy with the work they did. I highly recommend them.
I recently had my car repaired at Luzo Auto Body, and I couldn't be happier with the results! The quality of their work was exceptional. The staff, in particular Adriana and Victor, were incredibly friendly and helpful throughout the process, keeping me updated on the progress, addressing any concerns I had. They truly go above and beyond for their customers. I highly recommend them to anyone needing auto body repairs.
Luzo continues to be the best auto body shop around and the best one I’ve done business with yet. Their work is exceptional- from auto body repairs to internal/external detail. They are very professional, kind and are quick with turn around time. I can always count on them and trust them with my vehicle.
Luzo's came recommended by a friend who had worked done on his Audi S4. I had rust blistering the fender on my VW R32 and Victor said replacing the fender and spraying to match was the proper repair. Only took 1.5 days and came out looking like new. Great service from Victor, Adriana and the team at Luzo. Highly recommended!
The entire team at Luzos is fantastic. From their receptionist and the various automotive workers i have met to the owner himself who is very involved day to day in the running of the business. I have had several experiences here getting work done here including getting major collision repairs on two separate cars to most recently having aesthetic work done on my car with excellent results for a great value. They are professional, honest, and kind. Don’t hesitate to pay them a visit.
Luzo’s always goes above & beyond. From the initial consultation, through the process, to completion! Professional. Courteous. Honest. And the finest of craftsman. The finished product was truly amazing! Thank you Victor and the entire supporting representatives!
I brought in my 1998 Ford Ranger with its 26 years worth of bumps and bruises and picked up a 1998 Ford Ranger that looks like it just came off the line. Vic and his team did a fantastic job. If you need any paint or body work, look no further.
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