This rating is based on customer reviews, inventory size, pricing, and service quality
South Coast Towing in New Bedford, MA scores 95/100. Sentiment is strongly positive: fast response (often 10–30 minutes), careful handling, and personable, communicative drivers; many note photo confirmations and easy online payment. Pricing is usually fair—with a few deals—yet some complain about steep release fees and alleged predatory private-lot tows. Wait times are typically short and service professional. Reviews center on towing, not parts, so inventory variety, yard organization, and finding parts remain unclear for junkyard shoppers.
I had to have my car towed twice this week after an accident, and David was absolutely wonderful both times. He made sure to ask if I was okay after the accident, which was very kind. HHe safely brought my car home the first time and then came back two days later to tow it to the auto shop I chose. He kept me informed with everything so I was always in the loop and knew where my car was. Everything was handled like clockwork—he was quick to arrive, smooth and quick on getting my car towed away. Very professional and a very kind man. I know tow drivers get a lot of incoming calls, so I really appreciate all he did. Highly recommend requesting dave if anyone needs a tow.
UPDATE: I reached out to the Church Street facility manager named Chris this morning at approximately 8:00 a.m. I was told to leave my name and contact number, which I did in order for him to call me back once he got in the office. It is now 10:30 a.m. approximately 2 and 1/2 hours later, and I still have not received a phone call from this manager. I decided to call again and ask for Chris, hoping maybe he just didn't have a chance to reach out to me yet. The woman that answers the phone told me that he would not be in the office again until Monday. So unfortunately my issue has still not been resolved. This is absolutely horrible costumer service and quite frankly disgusting work ethics. I will be 100% continue to file my complaint with the BBB and anything else I can do for that matter to right this wrong.
Unbeknownst to me, my vehicle was parked in a private lot that does NOT have the proper signage stating that you cannot park there. My vehicle was towed as a result. I was not the only person that came upon this problem, as there were at least four other individuals that had their vehicles towed as well. While the tow truck driver from South Coast Towing was departing the lot, he offered to release a woman's vehicle for $130 if she had it in cash. She did not have the funds accessible, so he towed her car to their facility on Church St. There, a guy behind the counter "honored" the $130 price exchange that the driver had mentioned previously to this woman, but proceeded to charge me $235.97 for tow fees. When I asked to pay the other ladies discounted rate, he said it didn't apply to me because my car was already at the impound, but so was hers! I am beyond confused and infuriated by this situation. I will be filing a complaint with the BBB.
Presidents Day flat tire, no spare tire. Eduardo picked me up in his new truck and delivered me and my car to get the tire repaired. Got home in time for a nap. Great service, very professional. This is the second time I used South Coast Towing. I now have a spare tire in the trunk!
We had a strange shaking in while driving, Eduardo was very helpful and professional, he was thorough and thoughtful. We appreciate it! It was a great experience
I had my motorcycle towed from storage to the shop for repairs (it would not start) on Saturday 1/18/26
The driver was careful with my fully dressed Electra glide, was able to get my bike safely to the shop on no time at all!
I had my car towed today after it broke down on the side of a very busy street, and I honestly can’t say enough good things about my tow operator. She was, without question, the most skilled flatbed operator I’ve ever seen.
The situation could have been stressful, but she handled a very tight and challenging spot with complete confidence and precision, safely loading the car with what looked like effortless ease. Then took the time to make sure her truck was positioned so that I could safely get in. Her professionalism, awareness, and technical skill were truly impressive.
Beyond that, she was an absolute pleasure to talk with on the ride to my dealership — friendly, calm, and genuinely personable. She turned what could have been a frustrating experience into a smooth and even enjoyable one.
This is the kind of professionalism that reflects incredibly well on your company. She is a true asset, and I hope her work is recognized. Highly recommend!
David from Southcoast Towing was absolutely amazing. My vehicle was delivered safely. He was professional, courteous, and kept me informed throughout the entire process.
You can tell he truly cares about doing the job right. If you ever need roadside assistance, I highly recommend asking for David — top-tier service all around!
Waited for 3.5 hours with one towing service through AAA, they canceled the tow job on my car but the David from south coast towing showed up in less than 20 min and got the car on the truck faster than I've seen with any other company 5 stars for speed and customer service.
This guy was great, working for South Coast towing , they arrived 30 minutes after I called and they brought myself and my truck right back to another truck I had available for an additional $30 which helped my Uber would have cost me $55 I was more than pleased with the driver and the towing company
My windshield wipers became entangled and loose during the rainy windy storm today while driving on the highway. Called AAA and Kaysie from Southcoast Towing came to originally tow my car. She looked at my car, tightened up the blades and referred us to an auto parts store to purchase and to have blades installed. She was great help as I didn’t have to have my car towed during the storm. Good job Kaysie!
⭐⭐⭐⭐⭐ Thank you, David! After a tire blowout, David from Southcoast Towing arrived in under 30 minutes after my text to Tesla Roadside Service—something I never expected after hours-long waits with AAA in the past. He was friendly, professional, and efficient, and immediately put me at ease. What could have been a stressful situation was handled quickly and smoothly. David is a credit to Southcoast Towing. Highly recommended.
On the coldest day of the year David showed up smiling, and was eager to handle the task at hand . Thank you David for your professionalism, expertise and kindness !!!
You made this easy, and I Thank you !!!
I got a call from Eduardo with in minutes of reporting my breakdown he was very kind and reassuring he got there so fast, loaded the car perfectly and quickly, and did it all in freezing cold weather with no complications or complaints, I could not be more grateful for him!
Edwardo was my guardian angel this evening. After triple A messed up and I waited 3 hours for a tow, he showed up like the cavalry. He was professional, courteous, and empathetic to my situation. He really saved the day. Thanks again Edwardo.
If I could leave a zero star I would. SouthCoast Towing towed my car that was parked infront on my apartment for no reason. Then made me pay the $226. Shawomet Garden hawks they come around 3am. Other than that you never see them in the area. Money hungry business rite here.
My cars engine overheated on the highway today & I called South Coast Towing to pick it up & bring it to the dealer for me. They were there in under 10 minutes to rescue me! I'd recommend them to anyone in need of a tow! Thank you!
The hood of my car randomly popped open & completely shattered my windshield. By some twist of fate Eduardo (& another gentleman) happened to be going by and they stopped. We spoke momentarily and I gave the office a call. And even there was extremely helpful and calming! Once there , I , dealt with The boss and Ms Paula , and they were prepared , present and willing to do whatever they could to help! I was there no longer than 20 minutes , put in a rental and went on my way! The healthiest experience I’ve encountered with towing , rental and insurance in any form! 10 out of 10.
Quote : “We work for you , not the insurance company” - The boss! And they showed how much they stood by that. Forever grateful…
David was great to deal with, he’s asked questions about the vehicle no one has bothered to to ask, like suspension problems , is it driveable, where I want it specifically dropped off at, if there’s a drop box for a key. He also went above and beyond, was on time, and let me know when he dropped the vehicle off and sent a confirmation photo. 5/5 would recommend
David at South Coast Towing was very pleasant, professional, and nice when he came to tow my tesla. He answered all my question. He sent me pictures of the car when he dropped it off. Definitely would recommend David from South Coast Towing for towing your car.
After having 2 other tow companies try to tow my car for an electrical issue. Eduardo from South Coast showed up to save the day! They are an hour and a half away, but showed up and had my car on the tow truck within 10 minutes. I waited 6 hours for the other companies. He was great! He was professional, courteous and full of knowledge. I will certainly be using them in the future!! Thank you again Eduardo!
First class service all the way! They are very professional on the phone and were on time! David , Monroe advisor was courteous and very professional and shook my hand. He took his time with making sure every detail was taken care of during the towing of my vehicle! David is awesome. South coast towing is great. 5 stars all the way. Thank you for your excellent customer service!
If I could give zero stars, I would. South Coast Towing towed my car from a lot that had no signage, no active business, and no legal justification—and then their driver parked both his personal car and tow truck in the exact same spot he removed me from.
Yes, you read that right:
They towed my car to make room for themselves.
This isn’t enforcement—it’s abuse of power for personal convenience. I have photos of both vehicles parked in the unmarked lot immediately after the tow. When I asked for an explanation, I got none—just a $235.97 cash demand to get my car back.
This company is either complicit or negligent. Either way, you should be very cautious before doing any business with them or assuming their actions are legal. Especially in New Bedford, where construction lots and private parking areas are already a mess, South Coast Towing seems to be using the confusion to their financial advantage.
This isn’t a misunderstanding. It’s predatory behavior.
Victor picked up my 2017 Honda CRV and delivered it to my mechanics shop in an extremely professional manor. He took extra care ensuring my vehicle was transported safely and provided pictures of the vehicle after it was successfully delivered. Very satisfied with his service and would glady use South Coast Towing again.
My experience with South Coast Towing was exceptional. Kenneth was awesome went above and beyond to help tow my car. The front spring broke which put a huge hole in my front tire so we needed a flat bed truck. He backed in my neighbors driveway perfectly to get to the front end of my car and towed it away. Would highly recommend them.
David @ South Coast Towing took care of My Baby! I had to tow My 09 S550 and had lost the key he took as much care, as possible anyhow, and got me to my destination! Not to mention the maneuvering to get the flatbed into the back driveway!5 Stars!
Driver named Matthew assisted me in a situation regarding my vehicle. It was no easy task for him but through it all he was kind, patient, caring, & understanding. It was very much appreciated.
A mva is what brought us there unfortunately, but the very nice employee Paula was super helpful and was able to get info from the insurance company that I couldn't get because hubby is lead on the acct. She did most all the leg work concerning processing my poor totaled car. Much appreciated. Now we wait for the insurance company to do their part.
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