Due to the snow, the truck couldn’t safely get into my driveway, but instead of just skipping the pickup, the team worked with me to come up with an out-of-the-box solution that still met my needs. They were incredibly kind, courteous, and professional, and we brainstormed together until we found a true win-win that got my trash picked up. I really appreciated the extra effort and great customer service. Thank you for working with me!
When I call Harvey for ANY reason. I have the pleasure of speaking with Colleen Gonsalves. She is the ONLY reason I stick with this private trash pickup. She is one of the most helpful and professional customer service agent I have ever dealt with! Thank you EL Harvey for having her work for the company!!!
This review is for driver Chris O. (Onset, MA. route). Chris goes above and beyond to make sure our trash gets taken care of. He's waited while I roll the bins out late, which translates to the good customer servce we all can appreciate! Thanks again Chris!
Rinaldo is courteous and kind when he pulls into the driveway. Always careful not to drive on the grass and puts the dumpster back in the correct spot always. He is always friendly and patient when we need to move the car.
Your guys do an awesome job in Fairhaven and I want to give a particular shout out to Andre for going above and beyond every week. We live on a narrow crowded street and somehow he gets that truck down that street like it was nothing! Professional,courteous, and efficient!
EL Harvey is fortunate to have Chris O as one of their drivers.He has always been very kind and courteous to both myself and my wife.We have known Chris for many years since moving to Wareham and hope to know him for many more years.
Our driver's name is Chris O. Such a friendly, happy,and considerate person. He's stopped the truck if he sees my husband running out with a bag! Best company
Chris O is our garbage person. Chris is one of the most compassionate people I have met. He is a professional at all times and always at the ready with answers to our questions. However, he goes beyond just servicing customers. He always has a warm smile to greet you along with a kind word. I’ve run into him outside of his work and interacting with strangers and he is that consistent gentleman. I became paralyzed on my left leg for a period of time and he would ask my family how I was doing. When he saw me walking again his reaction of joy was genuine. I am not the only one in my Wareham neighborhood (near Perry’s Ice Cream) that has this opinion of Chris. We all truly treasure him and the work he does. Most would not even take notice of the person picking up the garbage but we know that we are truly blessed. Thank you Chris O
Chris O. at Harvey is the best! Every week he picks up our trash with care. I have even seen him get out and tidy up after someone overloads their bin. On top of that, every week he waves and gives our daughter a beep. She laughs with joy and cannot wait to see him every week. Great job Chris!
Nancy Vigeant is our Customer Service Specialist at E.L. Harvey. Nancy consistently provides outstanding support on our account. She’s super polite, responds promptly and resolves any issues or queries we may have, efficiently and effectively. Nancy set’s the standard for what great customer service looks like! Thank you Nancy!
I hope this comment is going to the right location. I’m writing this in regards to one of your employees by the name of Chris O ever since your company has started taking our trash in Wareham we were given probably one of the best employees in your company in my eyes. Chris is definitely an asset to this company. You know would hope that new employees would share the same work ethics as Chris. My reading the other comments about Chris I see that other people share the same thoughts about Chris o. Ive been working for almost 50 years of my life and it’s good to still see . there are still workers out there who give their best above and beyond. I personally want to thank Chris O for helping me out when needed. I am on SSDI and a veteran and he has gone out of his way to help me with my trash and I hope he can continue on to service us for more years to come.thank you Doug bergeron
The pickup driver Chris O is friendly and professional! I wave to him every week, and he waves back with a smile. He is always willing to help if needed!! Please keep him in my neighborhood!!
Anne Sullivan was professional and did not take long to get back to me w a competitive quote. Yes, the process between the team took 3 days. I never knew trash pick up was such a racket. Like buying a car. It’s something we all need so I must say Anne Sullivan made the experience easy and painless. She even gave me her cell phone. We are loyal longtime customers & we have always been happy with the service so we didn’t want to change. She made that happen!!! Thank you, Anne
Warren has been our driver and is always friendly, courteous and consistently on time. He always has a smile and gives me a wave as he goes by my office. Thank you for providing such dependable and pleasant service each week.
Chris O is so very popular in our neighborhood. He is professional, kind, helpful and loves his job (which shows)!!! He knows (and cares about) his customers, for example, he helps replace bins for the elderly. He’s cautious on the roads as we walk our dogs (and kids). He greets us with a smile every Friday and asks us how we are doing (he actually listens when we answer). What a truly great guy! He represents Harvey’s core values (and then some)! THANK YOU, Chris!!!!
I have been very impressed with Harvey Waste & Recycling Services since they took over the collection contract with the town of Wareham. I have been especially impressed with the service provided by their very professional driver, Chris O. He has always been friendly and courteous making sure that our trash is picked up on time and doing his best to accommodate our needs. Job well done Chris. Thank you.
We have Chris O. as our local driver. He asked me to write a review. With that being said I only write reviews if I feel they are worth it and never just because someone asks. Over the last several years Chris has always been at our residence at the same time every week. Every interaction with him has always been positive. I've gotten to see his work in a professional capacity also. Several years ago his truck caught fire after somebody carelessly disposed of hot fireplace ash. He drove three truck, on fire, to a local parking lot to wait for the fire department. When they got there he was able to operate the vehicle, still on fire, to empty the garbage on the ground for the fir department to extinguish the fire. This shows to me that he values the community that he works in and the safety of the community by getting his truck, on fire, to a safe area. He goes above and beyond and it shows in the quality of his work!
Nancy Vigeant at EL Harvey is fantastic! We had a question about our account and she was highly professional, extremely knowledgeable and wonderfully pleasant. We have contacted her numerous times in the past with questions and the service has always been exemplary. Thank you, Nancy, for your wonderful support and kindness!
I reside in West Wareham. I am writing to inform you that one of your employees, driver CHRIS O., represents your company at an exceptional level. He consistently demonstrates courtesy and professionalism. On one occasion, I overfilled the barrel and he exited his truck to retrieve a small bag that had fallen out, which is not the first time I have witnessed him taking such initiative. You are fortunate to have an employee of his caliber.
I just wanted to share my pleasure of meeting my trash guy. His name is Chris O. I’m not sure of his last name. I live in wareham and he noticed that I was trying to get out with the barrel and actually backed up and helped me. Very professional and helpful.
Chris Jean has been the assigned driver to Parkwood Beach for a few years now. Chris is the consummate representative and should be considered an asset for EL Harvey. My neighborhood is close knit and I’m confident this sentiment is shared by all. Chris will always greet you with a smile and take the time to address your concerns. Many times I’ve witnessed Chris exit the truck and help senior neighbors move trash bins. Chris places trash bins back onto the properties where they belong, not messily strewn about the street. We in Parkwood appreciate Chris. Hopefully EL Harvey does too.
Harvey as a dedicated hard worker for the company Chris J has been with us since we bought our house. He grew up with diesel always coming and getting out and giving the dogs. Their a treat go above and beyond love to see him on Friday mornings interacting with my dogs.
Nancy V at E.L. Harvey – New Bedford made renting a dumpster easy and stress-free. She was super efficient, responded quickly to our questions, and offered competitive pricing. We’ve used them before and will definitely use them again—highly recommend!
Chris o. Is just the best. He always respectful. children adore when he comes he beeps. We loved here almost 4 years ago and our kids are excited like it’s the first day they love running out giving him drinks or snacks because we know he works hard always smiling!!! He is a huge assett to your company hope you guys treat and pay him well!!!! The jones family 13 pheasant Wareham!!!!
Chris is the best friendly communicates extremely well. Very neat I have never had a trash man like. When I see him I give him a$5.00 dad gift card. In the summer I leave him cold Gatorade He works hard. He is theBEST. thank you Katherine
Ever since the waste services changed in wareham especially in my neighborhood in onset where I have lived here for 12 years. This beyond without a doubt is the best waste and recycling services I have ever experienced, that is because of one hardworking driver who works there named Chris O who always come to our neighborhood with a smile and goes above above and beyond to make sure all the customers are satisfied every single week. But more importantly me and my brother also cousins don’t look at him as just the trash man he became a true and close friend to all of us. So to rate his servility of 10 it’s a 1000
a vehicle owned and operated by e.l. harvey almost ran me over, backing up way too fast and not using proper safety measures. there was no beeping to signal they were backing up, and there was no spotter. the driver did this in an area with very high pedestrian and vehicular traffic. they carelessly put me in a dangerous situation.
ok, since these guys replied, i have to follow up:
they are liars. he said that the backup alarm was active, but i didn't hear it. considering the truck got within a few feet of me, i think i would have heard it.
furthermore, you explained to me over the phone that the backup alarm on that vehicle was not functioning properly. so why are we saying it works now?
furthermore, if the backup alarm works properly, why did you instruct the driver to beep the horn?
what this means, is that they knew the backup alarm didnt work, and instead of fixing the problem, they instructed the driver to operate his vehicle in a dangerous manner in a high-traffic area
so, given all that they've lied about, what makes you think people believe you when you say t hat you care about safety
IF YOU CANT SERVICE A LOCATION SAFELY, YOU CANT SERVICE A LOCATION. YOU ARE GOING TO HURT SOMEBODY
I started with abc dumpster and now I have Harvey. I had few times when was abc where they went month and half and no pick up nothing off bill either now this past Wednesday they dump dump it and leave trash so they look at the video how does the camera go inside. It dont thats why so now I only have 3/4 of a 2 yard dumpster for month. I usually dont complain but I need to show what they do to certain customers. Would like to say they need to learn how to fix their online ³what I owe. I changed my price like 3 months ago and they always threatened me before I was late now again I won't pay what they say I owe fix the online mistakes. Im sure u have someone in that building that can fix the problem cuz im sick of the threat. I think it's almost time to get new company. Cuz i have all the bank statements showing i paid every month. So if anyone is having problem with them put it out there people so others can see. Sorry for putting this up but I have to.
If I could give this company zero stars, I would. I’ve had this dumpster for seven years with the previous company, ABC Dumpster, and they were absolutely amazing—always communicated, always let us know when they’d be in the area to dump. We have a gate that must be manually opened due to it being old and broken, and ABC was always respectful and accommodating of that.
Since the switch to EL Harvey, I’ve had nothing but issues and the worst customer service experience ever. They’ve repeatedly charged me outrageous fuel fees without even dumping the dumpster. It’s been completely overflowing for days. I refused to pay until they finally agreed to come out and dump it. I paid $783 yesterday, and instead of doing the job, they took a photo of an ATV in the backyard and claimed they couldn’t access the dumpster.
Let me be clear: any experienced driver would have had no issue making that turn—or at the very least, they could’ve picked up the phone to ask the owner to move the ATV. Instead, they took a picture, left, and still charged me a fuel fee.
As a small business owner myself, I would never treat customers this way, or charge for a service that wasn’t even provided. This is unacceptable. I will no longer be using this company, and I hope—after reading all the other reviews like mine—they seriously reconsider their business practices.
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