What clients say about Enterprise Rent-A-Car in Pocomoke City (MD)
Kush the sales rep was amazing. He was kind, nice, friendly, knowledgeable, appreciative, professional, fast and great listener. An asset to your company, definitely a keeper. And reason I'll continue doing business with you & use this location. He made the difference
Kush at this location could not have been kinder. My parents are snowbirds and were driving to FL when they were hit by a truck totaling their car. Kush got them set up with a replacement, drive the car to them, loaded the destinations for the remaining 3 days of the drive, and took my dad for a spin to make sure he was comfortable driving a larger vehicle. He even called me the next day to make sure they were doing ok. It’s rare to find such competence and above and beyond service these days. He defused a very stressful situation. I wish there were more we could do to thank him. Kush was a life saver!
The staff here are exceptional — always helpful when answering questions and guiding me toward the best vehicle for my needs. Booking is easy, the service is reliable, and that’s exactly why I keep coming back.
We would highly recommend this Pocomoke Enterprise, Ocean Hwy. location. Kush was efficient, professional, polite and went out of his way to help us when we were late. He truly saved our weekend. Everything was fantastic from booking to return! Thank you so very much!
Kush, the rep at this location is the best! He is very helpful, understanding, and considerate. The Enterprise website let me make a reservation and then a minute later my phone rang and Kush informed me there were actually no vehicles available. Later he called me back when he had an early return and a vehicle unexpectedly became available. Made a huge difference in my weekend, thank you!
The best experience ever. Easy instructions, easy pick up convenient drop off. Returned my deposit promptly. Love enterprise. I will always Use enterprise.
The staff were professional and quickly responded to all my questions and concerns. They brought the car to me in the pouring down rain and took the time to make sure I was 100% satisfied before they left. Thank you for taking the time to make my experience positive.
Mohamed was a very savvy businessman. He understood my needs and got me the vehicle I needed rather than the one I wanted. I was upset at first, but after driving, I was very pleased with the comfort and controls of the Tuscon and ecstatic about the fuel I saved with such an economical vehicle. The vehicle is wanted, a Jeep Wrangler, would have burned 3 times as much fuel over the course of my trip. And there was more luggage space, too.
All in all... a great experience.
Enterprise is the best rental car company & Mohamed from the Pocomoke branch was very polite, professional & helpful. We needed an SUV for a little longer & he made it happen without any trouble! THANK YOU AGAIN!!!
They always have a vehicle for me to get and use for the time I need and are always nice and pleasant. Yes I would highly recommend them for your auto rentals.
Enterprise is located inside the Caliber Collision, which is convenient if you're having your vehicle repaired there.
Chris at Enterprise was very helpful and was able to answer all our questions. The rental car was in such perfect condition that it was a shame to have to return it.
used them a few times over the years, always had good service but now (june of 2023) can't seem to get anyone on the phone when I call, and everytime i stop in there, no one is in the office. i understand everywhere is facing staffing issues, but this is getting old. been trying for almost a week to get someone on the phone about exchanging my rental vehicle.
Not too interested in helping. I was told different things about them acquiring cars from different locations. One version by corporate on the phone and another by the representative at the store. If there is a play book that they follow it seems to me that they should be on the same page.
Wade is definitely friendly and willing to help. But if there's a particular size/type car you're looking for, you should call before making a reservation.
They also are very responsive for pick-ups and drop-offs.
I can't give them no stars. Would not work with me in an emergency situation where my daughter and 2.5 YO granddaughter needed a car. Their car broke down litterally right next to them. They are in a different state than me and would not be willing to work with me to get a car for them. All they wanted me there in person to give them my credit card information. "It is there policy and they cannot work around it". I WILL NEVER RENT A CAR FROM THEM!!
I have used this location before but I am not super impressed today. I received a call from enterprise and was told that the pocomoke location is temporarily closed due to staffing, 1.5 hrs prior to me picking up my vehicle. There was no prior warning and extremely last minute. This was also at the same location that I was taking me car in for auto repairs. The clerk suggested to me to go to their other location which is 45 minutes away to pick up the vehicle. There was no offer to bring the car to the Pocomoke location from Salisbury or anything. Just a I’m sorry. So now I have to juggle my appointments and have someone take me all over town to pick up this vehicle. This is unacceptable. I’m so unhappy. I would not recommend this location.
Having reserved online, the process was fast and efficient. The person that processed my rental was very friendly and provided service in a professional manner. He followed me a few miles up the road so I could drop a car off at a service station to be repaired. I was very happy with my experience and I will return as the need arises. A+.
We had to have a rental car while our Kia was being repaired. We choose Enterprise because we had heard from several friends that their daily rates were excellent. Our assistant was dressed very nicely and made a great first impression. I like that in a business. He was very knowledgeable and set us up in the perfect vehicle. I don't want to forget to mention the building was very clean including the restroom. I will recommend Pokomoke, MD Enterprise to anyone who needs a great experience in a rental vehicle. A+++++++++ THANK YOU
Edit: After writing this review Enterprise reached out to me so they could better understand the situation and use it as a training exercise to the persons employed that weren't transparent about the situation initially. They really understood why we were upset and did everything they could to correct it. Fortunately I needed to make another long trip and the manager went above and beyond to make sure that we were given what we reserved and more. I think everyone can appreciate when a business cares about their customers enough to reconcile bad experiences. So I wanted to change my review because my experience no longer is a bad one. I'll keep the original post below so everyone can see how enterprise corrected the situation well enough to go from 2 to 5 stars.
Original post:
My mother and I rented a car because we had to make a very long road trip several states away and didn't want to put that long of a drive on the vehicle we own. We reserved a standard sized vehicle but what we were given was most certainly a compact car. Initially we were a little surprised that the car we were given was so small but we took it anyways thinking that maybe we had high expectations. The car was very clean, but the amenities were not quite what we had expected to get. The seats were hard as a rock and there was very little space to put our luggage and we weren't able to do much shopping while we were gone because of it. When we got there, it took forever to even get the car because the girl was having difficulty checking us in due to a technical error on her part. So in addition to getting a considerably smaller vehicle than expected we were now over an hour and a half behind schedule. She did give us a full tank of gas for the inconvenience, which was appreciated. We were also supposed to get a free upgrade, and they didn't even have something to upgrade to which made the already disappointing experience even worse. And the very last insult, which is the worst in my opinion, is when we returned the vehicle we complained about how awful and small it was, the clerk confirmed that we did not receive the type of vehicle we reserved. It was in fact, a compact car and was smaller, more uncomfortable, and incredibly difficult to drive for something it's size. But they had charged us the fee for a larger vehicle knowing that it wasn't the type we reserved, and would not have changed it to the correct fee for what we got if we hadn't complained about it and expected them to make it right. They were just fine to overcharge us without even mentioning that they didn't have what we wanted or the free upgrade we were promised! Despicable!
Was very happy with the service I have been receiving up until today. This'll be the last time I need to rent a car sense October of 2017 and I had to wait two and a half hours for a ride back home, but I do understand that you are busy with it being the day after a holiday. You have been very helpful and kind to me and I will come back if ever I need to rent again. Thanks to Ken,Jr, and there drivers for making me feel like I'm welcome there always.
Judith Johnson
This was by far the best experience from a travel point of view, I have ever had.
I was stressed that I was going to miss my planned trip out of town because my car was giving me trouble. Well the inevitable happened and my car broke down the day before and while the mechanic was fixing it something else broke and my trip was not looking like it was going to happen, especially since the airport is 3 hours away.
I took a chance on calling Enterprise, after remembering the "we pick you up" slogan.
I called after making the reservation and sure enough they not only picked me up. They took care of all of the payment and id stuff right there. I didn't have to go into town to pay or register...
Then to make things even easier, when my wife returned from dropping me off the next day, they came and picked the car up, saving her the extra hassle of having to drop the car off and ride with a stranger a half hour home.
I just want to thank Dawn (?) for helping me in a non-condemning way and making me feel like I mattered.
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