This rating is based on customer reviews, inventory size, pricing, and service quality
Recent reviews for Brandywine Automotive Center in Brandywine, MD indicate a mixed but largely negative trend: 36/100. Strengths noted by a minority include lower prices, a big yard with a helpful model/year lookup, quick parts pulls or installs, and a few shout-outs to professional staff. Recurring complaints dominate: rude or dismissive phone manners, long holds and excessive wait times, inventory misquotes leading to wasted trips, wrong/defective parts, poor refunds/core returns, price changes, and repair jobs taking weeks or months with unresolved issues; one review even alleges racist language. Good deals exist, but reliability is inconsistent.
What clients say about Brandywine Automotive Center in Brandywine (MD)
Was told it would 2 weeks to replace the transmission. Now over a month with my suv. Everyone from Mary to Joshua is making excuses. They sent the wrong transmission, then got the right one but it was never taken to the mechanic, then the mechanic has to fix his own car first, no one cares that I am still paying for a rental. My car is NOT priority to them even now that it’s taken double the time they estimated me.*****edit to add yes another transmission was needed but the employees there still could have handled this better. We were told another transmission was ordered. 5 days later when we called to check on the status we were told it was not ordered and given no reason or explanation to why. Was then told it was rushed. On Friday we were told the transmission is there and car would be ready in a couple days. Monday that it was being worked on and would get a call back to see if it would Tuesday. No call back. On Tuesday/today was told the transmission wasn’t there and no one had started on the car. Joshua went and “found” the transmission and called me back to let me know when the mechanic decided to show up for work after fixing his own car that it would be started.
The worse experience of my life. I had to get a transmission I thought that what was quoted was reasonable got that done. Once I picked up my car 11/29/25 the same day my engine light came on. I took it back just to have to spend even more money I was told i needed spark plugs and a coil replaced got that done. Picked my car up 12/6/25 just for it to sound worse than what it did being brought to brandywine. Now I have to get a whole new car because the idle on my car is so high, it never ran like that before sounds like it’s about to break down. I will never ever take a car or even suggest anyone to go there ever. $5,500 a waste and I got to pay that back plus my new car. DO NOT TAKE YOUR CAR TO BE WORKED ON Do it at your own risk
Very rude customer service and I hope they get shut down. I have been looking for a rim and a tire all day long, nobody sells them in Waldorf. 3 different people told me to try the Brandywine Junkyard. I call this number and as soon as I asked if they had a rim and wheel they hung up on me. I call right back, a new guy answers the phone. I asked mWhy did the other guy hang up on me?’ And guess what the new guy does……he hangs up the phone even quicker than last dude!!!!! If answering questions is too hard a task for you, then find a new job. Bums
This place is trash!!! Worse customer service anyone can get. Don’t care about satisfying the customer and disappoints very often even when reading bad reviews and giving them a shot. It was about an hour and a half before closing and each time I call, I get put on hold and leave me there for more than 20 mins. I wanted to purchase rotors and had a simple question since I was about 25 mins away and was simply trying to get an answer to my question. They rudely pick up the phone and just puts you on hold. Never received a call back and don’t expect to do any business with them in the future and hope any future customers turn around at the front door and have a change of heart. Please read and see how bad there customer service / services are in general. I made a decision that cost me time and not money thank god. These people need to be shut down and have a better management take over. Worse place anybody can go for any services. Please don’t turn the cheek and hope you get a different result. We are all living proof of bad customer service and it’s all in writing. They will reply trying to sound like they really care about customers when they don’t and really want your money. They give out life time warranty because they know they aren’t 100% with there work/products. Read that they had serviced a persons car around August and didn’t get it back til December with the car still not running good. Simply contacting a client can resolve a lot but they fail to do so. Customer service is about keeping customers up to date with progress on whatever’s being done is a huge part of customers feeling comfortable and safe having there vehicles being worked on. Don’t give a date of to finish if you know your backed up. People need there cars and isn’t fair when being lied to. Smh hope this place closes and hope nobody goes there looking for services!!
I called the Brandywine location to request an alternator for my car and was told they have it there and at Bowie. Drove there and was told they don't have it. They took my name while on the phone. While there the guy could care less!!! Why not check to know you actually have a part before having a customer come there for nothing!!!
I am extremely happy with the service provided by Brandywine Automotive Center (BAC). Their costs are lower than many competitors, and they value their customers and strive to earn their business. Steve and Joe, the managers , are passionate about their company and ensure that vehicles are fixed properly. They hire only the best technicians who pay close attention to detail. Despite their growth, their customer service remains top-notch. I want to express my gratitude to BAC for their outstanding work.
I put my work vehicle into theBrandywine shop Aug 15, 2023. No one called me to let me know anything about my vehicle. I had to keep calling them, just to be told .. we're working on it. I got my vehicle back the first week of December 2023, when I got a call to let me know they took my engine out and starting to work on it. Don't be in a rush to get your vehicle fixed. I sold my vehicle cause it's not running like it use too.
I called this morning to inquire on a few parts I needed for my truck. Phillip was very personable, knowledgeable, and quick! I informed him that I would be sending someone on my behalf to reserve my parts. They came in talked to Phillip (who remembered our brief conversation) and were in and out quickly! Prices are unbeatable as well. Thanks Phillip and Brandywine Auto!
Ordered a part was told it would be there the next day per paid got there had to go to other location then told I would get a refund on core no refund bad business
I thought perhaps I could get a tow bar from BW Auto. I could hook it to the white BW pickup truck that rode my and other people's bumpers up I70. If the driver represents BW, they're in a hurry, disrespect full of others and they're very Dangerous.
Be aware of the scheme they run. I live in Clinton and called before coming to purchase a part. They told me one price on the phone & told me the part sold to jack the price up when I arrived. I arrived in least than 5 mins.& It took the cashier more that 15 mins to complete the transaction. So the person who bought my part should’ve still been there. No one was there but me. #scanners
Most horrible owned places called for a part told me they had it drove 3 hrs to them they didn’t have it pulled price was way higher then on website place is a joke I’ll make sure everyone knows
Took my car there to get a new engine and it took three months, every time I called they gave me excuses. I went to check on my car after two months and the front desk clerk was rude nasty little man who knew nothing but excuses. Finally got my car back and the engine was not put together right the engine light was still on and my antifreeze was leaking everywhere. DO NOT GO HERE
Called just to ask a few questions about a truck I had found on ebay. Fella automatically assumed since I was a female I didn't know what I was talking about. Very rude and not helpful at all.
Never been here, always passed by. Could not have known I needed a part for my 2012 Hyundai Elantra. Drove from southern Md to Brandywine and they had the part I needed. Place is huge and staff were professionals. Part much cheaper than dealership. Recommend!
I have been waiting for a refund for a part since December. I keep getting the same answers give them a day. The rep who was supposed to help me was slacking the whole time people on the phone with me his coworkers say he does this often. The worse service ever receive.
I called on the phone for a specific year range for certain part they said they had a few vehicles in stock I would have to take a look myself saying they don’t inventory the kind of part I’m needing. I come into the store pay the two dollar entrance free and then they say they don’t have any of the vehicles in stock and I drove over a hour away to come here to this specific one who supposedly had it and they don’t have it. Waste of my time and keep in mind nice on phone but horrible in person costumer service. It is the one and only time now I will ever go there.
First of all, I didn’t even get to actually be a customer before the distrust begins! I found this place on google and called to see if they have a fuse box for my vehicle. After giving the person who answered the phone all the information that I had he advised me that I needed more information. When I got the information and called back there was an automated message saying that the business has now closed. That wasn’t even 20 minutes after I got off the phone. On Google it states that this company closes at three. I called back at 2:06 just to receive the news then I will only be able to receive help on Monday which is the next business day. Anybody who works with cars knows that if a person needs a fuse box most likely the vehicle is 90% disabled and unable to be driven. I feel as though the person on the phone should’ve told me that they were closing soon that way I might’ve been able to somehow get the information faster. I would not use this company because I feel like I will be highly inconvenienced because the workers are lazy and don’t want to deal with customers when is close to close of business. Not to mention those are not even their actual business hours that are posted on Google. Poor poor poor poor poor customer service
I called this junkyard to ask them if they have parts for my car and they say they do.and I drove all the way from Alexandria to this place to buy the part ,and they said the part is not on shelf and will be here by tomorrow which they are supposed to mention it on phone.
I use to love brandywine.... Now the professionalism has gone down the drain ...they will play games with you... I returned a part late in the evening when they were closing .. Paid with card then the person handling paperwork makes up a ticket saying I was there at 9am got a cash refund... While I was in school. LIVE ALL THE WAY OUT Virginia.
on the phone asking for a availability on a part. get thrown on hold, then rude of the person hangs up on me wile im in the middle of talking... do not and will not use this place for anything... have a good day.
Very poor customer service! They keep you on hold for a long period of time. Very unorganized! I had to wait 45 minutes a upon arrival, just to get my part. I Wouldn't recommend them to anyone.
They continuously got my order WRONG. I requested to have a rear Caliper delivered to my house on a Friday, 7-days later, instead it was delivered to their autoshop, AN HOUR AWAY FROM ME. I pick up the part, and it's the WRONG part, a front Caliper. Their corespondence is piss poor, they're understaffed, waiting time for your call to be answered is 10minutes and i was hung up on twice while waiting on the initial hold. Nonetheless, I have to drive an hour back down to Brandywine to return this useless item for them to reorder the correct part. I'm preparing myself to wait 7 more days for this part, and also fathoming the possibility that it may even get delivered to their shop again.
Called on the phone to see if they had my part and was told they had and it would be here waiting for me. I told them I would be there the next day so I drove 2 hrs to get this part and they didn't have it. Go and check to see if you have the part before telling the customer you have it. Not a good experience at all for time customer.
I thoroughly enjoyed my visit this past weekend. Long story short, my window got busted and I got robbed and I needed a new car window. They were able to supply me with a window and install it for a reasonable price. I waited about an hour for them to pull the window and install it but since I had left my car dirty with the glass and trash from the break-in and they were so kind enough to clean it all out, it probably would have went faster LOL. Their face-to-face customer service could be just a little bit better but they are knowledgeable and helpful with all of my questions. All in all I am very satisfied with the labor service and the installed window looks almost better than my original one. Thanks guys, I will definitely be returning in the coming months for some other parts!!
These guys are shady. They work with the dealership ( GOVERNMENT VEHICLE AUTO SALES) down the street to sell people bad cars. They tell you to take it to this place to get it inspected. They say everything is ok with the car. Then boom, it breaks down. Don't trust these guys
Great prices and employees. Ive have been there twice to get two seperate tires plugged. First time i went to get my tires plugged, i had more than one nail and they plugged them for 15 dollars. the second time i went to get another tire plugged they told me about my tire dry rotting and helped me prevent a tire blow out. Everyone there was helpful
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