This rating is based on customer reviews, inventory size, pricing, and service quality
Recent reviews of Advance Auto Parts in Germantown, MD skew very positive: most praise friendly, knowledgeable managers (notably Abraham) and excellent customer service. One sharp complaint cites a rude manager and inconsistency over battery charging/install policy. Pricing, inventory breadth, ease of finding parts, and wait times aren’t well covered; yard organization isn’t applicable. Overall: 89/100. Best for courteous help; watch for policy consistency at this new location.
Address:
20900 Frederick Rd C, Germantown, MD, United States
Going into the store for assistance Marco D. has the best customer service he helped me with what I needed for my suv and installed the item as well . Thanks Marc we need more like him in all auto stores
Excelente servicio de Miguel Quijano. Vine no sabiendo nada de productos para restaurar mis faros y Miguel Quijano se tomo el tiempo de explicarme cada prodcuto. Mas empleados como el necesitan contratar.
Great customer service! Abraham, the manager, was very helpful, knowledgeable, and made sure I got exactly what I needed for my car. Highly recommend this location.
Incredibly rude manager I don't know her name but yesterday I left my battery to charge overnight the guy literally took it out my car no problem even infront of corporate also he check on his tester it said the battery was okay jusr depleted. Came back the next day the lady said my battery was dead and couldn't be charged I said okay can you put it back in the car she said no we aren't allowed to and that the staff yesterday wasn't supposed to and that they are new.
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