Cody was an angel in disguise today. Was freaking out because I lost air in my tire from a malfunctioning air pump. Was quoted $300 by Tesla to be towed way to Silver Spring. Cody remembered me calling in, put air in my tire, and the problem was solved! Thanks Cody!
Tires Plus in Waldorf is awesome, staff is incredible and Cody was super nice. They will have your vehicle in and out in no time. I give them five stars. I recommend Tires Plus for vehicle maintenance.
I have been going to Tires Plus in Waldorf Md for years and every time I receive service it’s been extremely pleasant. The receptionist greets me with a smile. If I had any questions the technician was readily available to explain the services I was getting. I highly recommend this location and ask for Cody when you do.
I have been taking my vehicles to Tire Plus for the past two years. They have been providing the best services from the beginning. I do appreciate the way they keep you informed every step of the way. I also like that they do not pressure you to follow through on any recommendations but allow you time to think before agreeing to them or not agreeing to the recommendations.
Larry was professional, polite, pleasant, did a great job informing me of alignment options and explained the alignment findings completely! Definitely recommending this location!
Never fun to show up on a Monday night with a flat but Tiffany and the tech that worked on my car made it much better. 4 stars only because there was basically only one tire in stock that would fit.... and of course it was a pricier one.
Had a surprise flat tire and they were able to get me in same-day and replace my tire, as well as replace my brake fluid. The team was very helpful and answered any questions I had.
Their customer service is impeccable specifically Ben & Issac. I went there with the intentions on getting my alignment fixed and due to me having so many other issues with my car they couldn’t do it. But instead of hitting me over the head with a crazy price and upsell me. They kept it real with me and told me that with everything I have going on it’s not even worth getting the alignment and to just pay close attention to it bc it’s not dire. I didn’t get anything done but whenever I need something done I will be coming back.
They were great. The store manager himself, Orester, took care of my at the desk and was very professional and communicative throughout the process. Will always come back here for my maintenance
There are not enough words to express my gratitude for the Tire Plus staff. Every time I visit, I'm always greeted with a smile, patience and I know that my vehicle will be taken care of. Thank you for your continued services in our community.
I made a same day appointment for a battery replacement. The staff was knowledgeable and kept me informed on the status of my car while I waited for the work to be completed. I highly recommend this location for your car care needs!
This location is kind of hidden and not that busy from my experience. The service advisor was nice and respectful. He honored my 15% off coupon too. Truck drives better after the alingment. I also appreciate him not pushing the lifetime alingment on me, he just mentioned it. Will recomend.
I had a great experience here today. Made my appointment yesterday with Harold and he was great! Very helpful! Got here early before my scheduled appointment. Cheryl was extremely helpful and very kind! They even took me early. They explained everything that was needed and did the work in a timely manner. I will definitely bring my business here again! Thank you!
This place is wonderful. As a woman I’m always weary of taking my car to places. Firestone was booked and suggested going to Tire Plus. The store manager Orester was so kind and helpful and fit me in. He told me everything that was wrong and fixed me in time to get out and make it to my appointment I was heading to before my tire blew! I would absolutely reckoned this location and they give 10% military discounts
Almost 4 hours to change out 4 tires! Had an APPOINTMENT at 1100, and my wife didn't leave until almost 3pm. Didn't offer the alignment until AFTER the tires were done, which added another 45min.
Charged a "Complete Vehicle Inspection" for $22. We did not ask for it nor wanted it.
I normally don't write reviews but this bothered me. If I could give a zero rating, I would. I recently (about 2 weeks ago) went to Tires Plus to have a flat tire looked at. I rolled my tire in the shop, the guy behind the desk took a quick look at it and said it could not be fixed (it looked like it had a blade in it). Not only did he tell me they couldn't fix it, but he also told me that NO ONE would be able to fix it. I was about to order another 289.00 tire but decided to drive across the street to NTB to get a second opinion. 30 minutes later, I was back on the road with a repaired tire. I specifically asked the guy at NTB about the blade and how big it was. He said it appeared to be a blade but it was actually a short broken piece of a blade and easy to repair. The Tires Plus associate almost cost my 289.00 for nothing. I was disappointed with his hasty wrong assessment. These are the things that cost businesses customers.
Let me start by saying that the transaction I had with Tire Rack and making the delivery to Tires Plus was outstanding. I had a 10AM appointment that stated that I would be waiting while the car is being serviced. When I checked in, I agreed to have the brakes inspected since the tires were being replaced anyway. Over 2 hours later at 1215PM I was told that the front brakes and rotors need to be replaced. I gave the okay to move forward with the service and I was told it wouldn't be much longer. I was told it would take about 10 minutes for the parts to arrive. The new tires were still sitting in the same place as when I arrived. Tires weren't even on the wheels yet. There was no sense of urgency to complete the job. I sat around until 145PM and they still weren't done so I had to make arrangements to be picked up in order to make my 3PM appointment. I received a call at 255PM that the car was ready. Invoice read "replaced front brakes, resurfaced and cleaned rotors" but I paid $326.00 for new rotors. It also said I declined a rear brake job that was never mentioned to me. Did I get new rotors? Do I need new rear brakes? What was the purpose of scheduling an appointment? Service was Unsatisfactory.
Currently waiting 2+ hours for an alignment with only two people in the waiting area. (I’m one of the two). I came at 10am with an appointment, they didn’t see the appointment and then asked me to come back at 2pm. I’ve been sitting in the waiting area and my car is still not even touched. They’ll service cars of people that agreed to drop off and return before people waiting in the waiting room. Doesn’t make any sense.
I scheduled an oil change appointment for 9:30 AM, expecting a smooth and timely experience. However, I didn’t get serviced until 1:45 PM! That’s over FOUR HOURS of waiting for a simple oil change. Why even offer appointments if you can’t stick to them?
The staff gave zero updates, and when I asked, I was met with blank stares and excuses. I understand delays happen, but this was completely avoidable with proper planning and communication. I wasted half my day in your waiting room when I could have gone elsewhere and been done in no time.
This level of disorganization and lack of respect for customers’ time is infuriating. I will definitely NOT be returning and will warn others to avoid this place unless they enjoy being stranded for hours!
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Update: they did address my previous grievance, thank you very much and I get they deserved a second try and OH BOY (see below)
I recently had an unpleasant experience before where I waited over 4 hours for the oil change, this experience was similar except I didn’t get the oil change. I made an online appointment for 12:00pm upon arriving at 11:50 I still under up waiting until 1pm and my car was not taking to the back to get serviced. When I asked the rep how long do I have before being serviced I was informed a little under an hour, why make appointments online if they aren’t honored. Never again and I’m not seeking anything to free or any kind of handout to come back I would rather go to Firestone.
I had a 12pm appointment and called to see if it would be possible to come in earlier. The representative i spoke with was extremely helpful and accommodating and she told me they could get me in early. They took my truck in immediately when i arrived, i identified the issue, and resolved it. I was literally in and out in less then an hour and in my way! Great customer service!
Two weeks ago I came to Tire Plus in Waldorf with a issue with one tire loosing air the technician Diagnosed the problem being the tires needed to be replace, they replace two tires and cost was $690 . The next day I check my vehicle and noticed that air was gone from this new tire that was just installed ,I took the vehicle back and they told me they Reseal the tire and if I lost air again the problem would be the rim that's the issue. The next notice the tire was flat again and took my vehicle to another shop and was informed the problem was not my rim but the tires that were put on wasn't seal .This shop seal my tires and I've not had a problem. I call and spoke with Adam the manager explained to him what my experience was with his shop looking to get some type of compensation, and he was not interested in taken responsibility After this experience I won't be given my business to TIRE Plus!
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