Dan who I believe is the store manager….went ABOVE and BEYOND for me today like usual but today was so helpful i wanted to share.
He’s usually who I deal with at this location.
He’s knowledgeable, helpful and thoughtful of customers. Always have what I need for the job. Thanks again for outstanding customer service.
Don’t trust these people they lie to you over the phone give you different price over the phone and say they will give you discount but when you come they won’t give you discount.
DON’T TRUST THEM!!
I went to my local Advance Auto Parts to shop for windshield wiper blades for 2 vehicles. They have a current rebate offer on their Bosch Focus wiper blades, so I chose that brand. While checking out, Dan Miller helped me save even more money on the wiper blades thanks to explaining their 2 yr warranty offer and how it works. He even reminded me to put an alert in my phone calendar as I use that calender for everything anyway. He also helped save me a return trip as I picked the incorrect rear wiper blades.
I highly recommend asking for Dan if you need help at the Hampstead branch of AAP.
This is the most careless imcompetent group of people working i have seen in my life. I called 2 hours before coming to the store to have something held for me when i get there. I come in and say im here for *item*. I get a mhm from the cashier and he walks to the wrong area for it. Then spends 10 minutes clueless as to where it is. This place is a complete joke. Going to autozone from now on.
My battery needed replacing.
Brendan was able to get me in and out in 20 minutes, including diagnostic test to make sure it was the battery and not the alternator, and full install.
great service!!
I called ahead to make sure they weren't busy and would be able to do the install.
THANK YOU!!!
Staff from this location likes to Harass the public when it comes to parking in front of the store if you are not visiting this location. Its public parking and There are no signs posted, I've spent a lot of money in this store over the years but will be happy to give it to Autozone across the street.
What I've witnessed and experienced first hand is Completely disgusting, its very unprofessional to sit in a chair at the door and wait for individuals to pull up and park just to be harassed about parking. Threats to have people towed "because they can" are outlandish. There was a young man working the front desk and I truly hope he isn't taught that this type of behavior is acceptable by the general public. Shocked that management allows this type of behavior to continue. Someone should inform the staff, there is a right and wrong way to talk to people.
I have only fantastic things to say about This Advance Auto Parts, with Manager Mike and his staff. I've purchased $500 plus in parts for one of my sister's vehicle's, and even more spent on several other vehicles I own. Every time I "think" I know what I need, I've been wrong, lol, and the staff has kindly and professionally pointed me in the right direction. Thank goodness for honest hard-working professionals at Advance. Thanks to the entire team.
Very helpful, friendly staff and they will also help you put n check your oil! 4 star's because sometimes they don't have part you need, just not available.
Corey helped me a lot with finding a new headlight bulb and installing a new battery for me. He was really nice and super helpful! Thank you Corey @ Advance Auto!
Horrible... Horrible .... Horrible. Gave me the wrong part THREE times yesterday. The first time it was in the correct box but the wrong part. Today that gave me a faulty part. Never ever again
They usually do a good job on getting me what i need. Last time tho i was givin the wrong size clamps and i saw the guy measure the pipe. He gave me the i.s.diameter instead of the o.s. diameter.
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