What clients say about AutoZone Auto Parts in Hampstead (MD)
I went to your store at 2215 Hanover Pike, Hampstead, MD 21074, and the manager refused to honor a battery that was under warranty. He said that because I had let the car sit over the winter, that the warranty was void. I asked if I could see where it says that the Warranty becomes void after the car sits for too long during the winter months. He started fumbling through documents, after 5 mins I said, which i guess i shouldn't have, "why is he making things difficult for me, just honor the warranty, the 20-30$ you make is not enough to argue with customers about warranties, and if they should fulfill them," little did I know he was the manager, and not one of the other workers, otherwise I would have been correct. He then puffed up his chest and said that I was causing problems, and that I needed to leave the store. He took a center stance in front of me like he was willing to fight, this is an elderly gentleman, who runs the store. I could have taken his actions as a threat, I asked him to calm down and stated that I didn't mean to offend him, and that I am in the same boat as him, and we all do not get paid enough, and that I'm just a guy who doesn't have money to spend on a battery that is supposed to be under warranty. He said not a chance! started to yell at me, every single one of your employees hung their heads in shame. Nobody in the store would look at me. I went across the street to Advanced auto parts, and they said that yeah this was a common theme with that store. People get kicked out of there all the time! Wow, impressive! I am glad that's the auto zone I get to deal with in my community. I have been a loyal customer of yours for years now. Well, interchanging autozone, and autoparts, because I saw them as interchangeable businesses. I will never go back to an autoZONE again. This is the same review I sent to corpo.
Dont shop here. Just go across the street to Advanced Autoparts, the people are nicer, and they wont scream and act like babies.
Manager refused to honor loaner policy. Claimed item was not a loaner despite being listed on their placemat at the counter as a loaner. Older guy with glasses was not helpful and making up his own rules.
The older guy with glasses and white hair gets a little rude . Better off coming to this location when the younger guys are working. The 2 that drive chevy pickups have always taken time to help me and answer any questions that I have.
Went there to do a return presented my receipt and unopened package after spending 10 minutes scrutinizing everything and finding nothing wrong with the packaging or the receipt they tell me they can't do it because their manager is being picky about the number of returns they do in one day they asked me to come back tomorrow?!?
The older guy with glasses that works here is extremely rude & had a huge attitude with me from break. He also wouldn’t let me measure to compare belts when I’ve done it 3 separate times at the same store. I’ll likely never come back to this store again.
I have the deal of lifetime brakes for my car. I do a lot of traveling, my husband changes my brakes for me. However every time he takes my worn brakes to the auto zone in Hampstead the manager there always wants to give him a hard time about trading in the brakes. This last time my brakes were worn to the point of almost creating damage to another part that my brakes come in contact with. The manager there has made it to the point that my husband travels another 15 miles out of his way in order to not have to deal with this manager. I find this disturbing, I paid for the brakes. I expect the manager of the company that made this deal to honor it without making my husband or anyone else feel like they have to go to another store in order to get the respect that we all deserve.
I was at this store in Hampstead MD today and the customer service here is amazing. Not only did they got in a car battery I needed within 24 hours, they installed it for me as well. They made sure I got the best prices (packaging purchases for discounts) and as a female I often find some auto places to be rude and/or condescending. They were helpful, pleasant, kind and polite. My family will definitely be repeat customers - even if the drive is 20 minutes longer, they deserve the business and are worth the trip. Well done gentlemen, and thank you!
Awful. James the manager is an egotistical know it all cranky bag. Watched him belittle his employees in front of me for simply disagreeing with him. I’ve also seen him grab cokes from the soda machine a few times in my visits and I’m pretty sure he doesn’t pay for them. Upper management please look into.
Great bunch of guys. Very helpful. Especially Earl he goes out of his way to get you going on your way. Next time you need parts or just washer fluid check them out.
Horrible. They put my card through 3 times in a 6 minute period. For a total of $ 833.13 .I was told it didn't go through. But when I got cash out of atm. To pay for the part my account was 8 hundred plus dollars less than the day before. Went back they said no it did not go through. But when I went to my bank they printed out the paper showing each time it did. Then customer service tells me it will take 3 to 5 days for there banking department to get back to me. I thought I was living in the 1940s or something. I told them that was unacceptable. Wanted a managers phone number .they said no they can't do that . Would not recommend shopping online there or in store using bank card . You will be forever waiting on them to fix the problems they created and getting your money back into your bank account. Shop local auto parts store .or NAPA Auto Parts
We have seven cars and one of them always needs something! Auto Zone is our go to place for when we need something quick! The staff is always very friendly and helpful. Prices are reasonable and we are there so often lately, I am greeted like an old friend when I come in.
I purchased a wheel bearing hub from this location earlier this week. After installing the new bearing and taking my car for a test drive, I found out that the bearing I purchased was faulty. I also had a mechanic inspect the install and the part, and he agreed that the bearing was faulty and that I needed a new one.
Being that I purchased the bearing only a few days ago, I called about the warranty to see if it would be honored and what was needed for said warranty to exchange the bearing. I was questioned on the phone about how the bearing was installed, which tools were used, and if I had used AutoZone’s tools when replacing the bearing. It was quite rude and accusatory as if I didn’t know what I was doing. The gentleman eventually said that I could exchange the bearing if I brought my receipt in.
I brought the bearing in later that afternoon and was helped by a very nice younger gentleman. He was extremely friendly and helpful when trying to get everything sorted out. He did inspect the bearing I brought in and said he heard a clicking sound which definitely shouldn’t be happening. While this gentleman was in the back looking for the new bearing, two older gentlemen walked over to question me and inspect the bearing. I’m assuming one of these gentlemen was the manager and the other was an employee. Anyway, while the oldest gentleman was inspecting the part, he was accusatory and rude asking me how I replaced the bearing, which tools I used, what all had to be done to replace the bearing, etc. I told him I didn’t know there would be a litmus test for trying to exchange a part using a valid warranty for an item I purchased only a few days ago. The other employee also questioned me and implied that I was wrong in needing a new bearing if the problem persisted even after having a mechanic look at it. The same gentleman also questioned me about what I did and what work was performed even asking me if I knew the torque specs for the work that was done. Both of these gentlemen said that the bearing I brought in for exchange looked fine and didn’t make any noise completely contradicting what the younger employee said. The younger employee even reiterated what he said earlier regarding the noise he heard, but was told by the other gentlemen that they didn’t hear anything. Luckily, the younger gentleman assisted me with the exchange at this point.
Overall, I would not recommend this AutoZone location after my experience today. I didn’t expect to have to pass a litmus test to honor a warranty on a faulty part that was purchased. The only reason that I did not rate my experience with one star is due to the customer service provided by the younger gentleman who was courteous and helpful.
The owner of this store is a crook! Wouldn't return my lifetime warranty part. Had to go out of town to another az. They had no problem processing. Buyer beware!!
The Hampstead location might have the absolute worst customer service amongst all their locations. I bought a $50 fuel filter from the Owingsmills location for my truck with the help of the sales associate using their part identification database. Turned out to be the wrong filter. I tried to return the part at the Hampstead location with receipt. Who ever was working insisted that the filter had been used due to a smell of diesel and would absolutely not take the part back. The filter had not even come close to diesel fuel. I personally smelled like diesel because I had just removed the OEM one from my truck. He then went on to blame me.
I will never step foot inside of that store again.
Cody was above and beyond what any other store has done for me. Made sure I had the right parts before I left . Had to do a lot of research to figure out what actually worked. 10 out of 10 will shop again
These people are never helpful or nice they are always rude and do not even follow their own policies!!!!! Even had my receipt and old part to return in their box. They Do not care about you as a customer would rather talk among them selves then help. Seem like you inconveniencing them when you come in. Go across the street to Advance Auto Parts.
I’ve been coming here for awhile and spent a lot of money. I got a radiator hose from them not even 2 months ago, which when you buy it they say it has a warranty..Baha go in there today with my hose that clearly leaks and is already soft so it was a bad hose from the start. They say oh there’s nothing we can do and can’t even replace it?? Never going here again. Goodbye to my business and many others.
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