What clients say about Hebbville Auto Repair in Windsor Mill (MD)
This is not a mechanic shop it is Baltimore county police tow yard, rude & misinformed customer service. Furthermore I have never seen a tow yard closed on anyday. So to charged somebody for a day that the business is closed is disgusting. Worse experience ever !!!
This has to be literally the WORST auto body shop I have ever did business with ever. Not only were they rude and disrespectful, they had my car for 2 weeks and did not even work on it because they failed to contact me or my insurance company about a supplement payment. They continuously gave false information to my insurance company or neglected to keep any of us informed on the status of my vehicle. When my car was finally ready after a month and a half of my insurance company calling and hassling them they didn’t even bother to clean up the interior. They left my floor mats unrecognizable stained from dirt to the point they needed to be replaced. I suggest no one ever use this shop for any cosmetic work ever!!
I was t-boned and this company towed my car and when I went to receive personal items from my car such as my PTSD medicine they said I couldn’t get any of my items unless I paid them $600 and when I asked if I could get my medicine they said “are you gonna die? Is it life or death? Then no” Also was cussed out and threatened, avoid this place at all cost especially if you a 20 year old woman, who know what kind of stuff they have done considering how they treated me after my serious accident. Tried to report to police and they were “too busy”
This place is horrible. My car was towed here without my consent after an accident. The tow driver basically ignored me as he hooked my vehicle to his truck barely giving me the name of the tow company. This happened on Friday, and the tow company is closed on the weekend. You cannot get your belonging without the title of the vehicle and 200 dollars. Fine, I get the title and money and proceed to get my belonging out of the vehicle. I just purchased a battery for the vehicle and decided to unhook the battery to take as my belonging. They called the police because I would not give them the battery as it is my belonging. In the meantime waiting for the police they blocked me from leaving the property. The police are no help because they contract work with these tow companies. They had no policy in writing stated you can't remove parts from the vehicle and the police did not require them to produce any policy. They are making up rules as they go to get money!!!! I will be filing a form complain against them for unfair business practices. Utterly disrespectful company and you have no way around them if you are in an auto accident.
Horrible, charged me $200 for the privilege of having my car taken by them to resell it. Blocked my car in and forced me to wait til they worked on some cars while I was missing work. Charged me steep daily storage fees even though they aren’t open on weekends for me to retrieve my car. Insanely expensive tow rates, and I was forced to use them after my accident by the police
This place looks like a junk yard. I feel sorry for the people in the neighborhood it brings down the value of their property. If your car is towed to this lot I wld suggest getting it immediately as again it’s just a bunch of random junk and wrecked vehicles. Office staff is nasty and give racist vibes. A few white people came in and they were so pleasant but the talked to me and my sister who are non-white quite rudely. Again if your vehicle gets towed here esp if it’s a new luxury car get it ASAP or it wld get stored with the junk they have there. The neighbors should file a petition and complain to the county and state it’s such an eye soar.
All of the staff at this business was extremely helpful and compassionate, especially Ashlyn at the front desk. They went out of their way to help us remove our belongings. The entire experience was painless. Thank all of you very much.
After the way I just witnessed one of their drivers driving, I would absolutely never trust this company to transport my car. The driver blew through a stop sign into oncoming traffic that had the right of way. He then proceeded to tailgate a car to within inches. Both reckless and selfish. Appalling to say the least and endangering everyone on the road around him. Unfortunately he did so in a truck with the company name on it.
I just had a car accident and they tow my vehicle at this place. I will never just this place again as long as I live. The female at the front desk as rude and didn’t was to work with me at all. Also they will try and price gauge you as well.
They were very kind and helpful. My car was involved in a rear collision and they were able to get the trunk open enough to get my sons nerf gun out...he was so happy and I could not thank them enough for going above and beyond for him.
My vehicle was towed to this place unfortunately and was there for maybe four days possibly 5. Anyway when I go to get the vehicle we ride around looking for it and did not see it so I started wondering where the heck my vehicle was. Went inside paid for it and waited for it to magically appear when it did i checked it out and noticed air fresheners from the center console that i never open because it is too hard to do so was laying in the floor so i open it and notice that all of my air fresheners were stolen and i had alot of quarters that i keep for emergencies and they were gone also. I asked the guy who went in the console because items are missing and he said he towed it there and that was it. I kept repeating that items were missing and that no one should have been going through my stuff and he went inside and never came back out. So to make an example out of this sad and dishonest business I am going to file a complaint with any and every agency possible.
The females at the front desk were less than friendly and unpleasant to work with. The guy wasn't too bad. Also, my car had items missing from it-- an air freshener and armor all. These items were there immediately before my car was taken in. Although the items are easy to replace, that is not the point. I would not have to replace them if they weren't missing. One would think... who take an air freshener and armor all? Apparently, someone would and did. Too lazy to go purchase their own, I guess.
They have done all the work on my cars for years. This shop is quick, honest and fair. They also stand behind their work! It is hard to find places like this anymore!
Theae guys need to invest in a credit card machine and, if they want it to be a cash only business, then they need to say so BEFORE we go in to pay them.
8201 Liberty Rd, Windsor Mill, MDCar inspection station
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