What clients say about Tier Car Care LLC in Windsor Mill (MD)
The team at Tier Car Care has vast knowledge of BMW’s as well as experience of performance upgrades and settings for upgraded performance parts. I have been a customer of Tier CC for 8 years and never hesitate to take any of our cars to their team for repairs or upgrades! Top Tier service!!
Tommy and the team at Tier Car care LLC are outstanding. On December 30th, the clutch line failed with my 2006 M3 convertible. I had come across Tier Car care LLC and since my previous mechanic had retired, I was desperate to find a new mechanic for larger more complex issues that I couldn’t handle myself. Thank goodness I saved that information and gave Tommy a call that morning. After I had it towed in Tommy and the team Quickly diagnosed and repaired the issue to get me back on the road again the next day (New Year’s Eve). I’ve had my car for 14 years and in that time, only had 2 mechanics have worked on it more than once or twice. One of those mechanics is retired now and the other one works for BMW. I won’t let just anybody touch my car. I’m picky. I’m meticulous. I waste their time asking 1000 questions, ask them to explain everything. Tommy and team not only did a great job repairing my car, but he put up with me,and actually was happy to talk about car stuff and Patiently answer every question I had about what the problem was, what he had done to fix it and what recommended items he might’ve seen when he was under there. In short, I think I’ve found my next great local Indy mechanic that I can trust with my car. I cannot recommend Tommy and his team at Tier Car care LLC more highly.
Best BMW knowledge, mechanics, and care you can get for your car, and doesn't just work on BMWs, they work on pretty much everything specializing in German cars. Tommy and DJ really take the time to look thoroughly through your car to determine the problems and the solutions and they explain it to you along the way. He has helped me diagnose my X3 and rebuild my M3 with a newly installed S54 engine. Tommy goes out of his way constantly to help others at any point in time. If you have an emergency he drops everything to help out. They constantly go the extra mile to help out and solve problems. Great service and great communication and they all show great pride in their work. Strongly recommend!
As a remote buyer of a BMW M car, I was looking for an honest, knowledgeable, and thorough BMW centric shop in the Baltimore area to perform a pre-purchase inspection for me. I found the right place in tier car care. I spoke to Tommy over the phone and explained that I would need him to be my eyes and ears for this car since I would not be able to see or drive it in person before I bought it.
His inspection was extremely thorough, he talked me through everything he found, as well as recommended what services I should address for the specific model I was buying.
Tommy is just the kind of guy you want looking over your potential purchase before buying. I have had the car for a few weeks now and am enjoying it very much!
Thanks, Tommy!
Excellent service! A friend of mine referred me to Tier Car Care, more specifically Tommy after my custom e46 M3 touring wouldn't start one day. Not only did Tommy diagnose the issue but also found some other issues, while providing videos and pictures clearly showing me what I could or should address. There was no pressure to resolve any of the findings but I opted to address them all. My car has never driven this well. All Tommy's recommendations were spot on and set the right expectations. I will definitely will be bringing all my cars to him moving forward. Thanks Tommy for AND Tier Car Care crew who not only made my car better but went out of their way to accommodate my crazy schedule when I had to pickup my car.
Tier Car Care figured out a problem with my my BMW that couldnt be diagnosed by other BMW mechanics. AND, ended up charging me less than originally quoted... These guys truly & honestly know their stuff and are the best option for BMW owners in the baltimore metro area and beyond.
I was impressed. The place does not look like much, but the workmanship and people are superior. Only had a hitch installed but they were very familiar with it. Got the missing parts the vendor failed to provide, and showed me how to setup the stealth hitch for use and breakdown.
I've had BMWs for over 25 years and been involved with BMW CCA. Tommy and team combine track and motorsport knowledge with everyday practical experience to give you the best of both worlds. I would trust them implicitly with anything from track days to oil changes.
This place is the only place I trust with my beloved car. I live in DC and I bring my car all the way up here whenever I need service done. They are unbelievably knowledgeable and they always identify the issue and get the job done perfectly. Super reliable and friendly, I cannot say enough great things about this team. If you care about your car, this is the one and only shop you should bring it to.
Tommy is simply one of the very best! Superior mechanical knowledge and great customer service! A very long time sponsor and supporter of the BMW CCA National Capital Chapter HPDE program, incredible driver, and very highly regarded among BMW enthusiasts in the DMV!
Been going to Tommy for years. Professional, honest and goes over what is needed and why. Some years ago got a list of things that needed service from a tire place. When I showed him the list 95% was not needed. Also told me to seriously consider a new car when repairs were becoming frequent as a few examples. Friendly...including Mag the dog.
If you own a BMW in the Baltimore area, this is the place to bring your car for general maintenance and track preparation. The quality of work/service here is 10/10. I bring all my cars here.
Extremely disapointed in the way they do business. I made an apointment and brought my car there in early August. Tommy took the time to look over every inch of my car and let me know what it will need. That part was great, but he told me he would call me back with an estimate and I could drop it off in 2 weeks after they come back from vacation. I never heard back from him, when I did call I was told he was at the track and I left a message. Still didn't hear back from him, after more attemtps I finally reached him. He told me he had to drop off a customer and he would call me right back. He never did, I wasted a month of my time waiting around for him to call me back. Very unproffesional, I had really high hopes for this place but it seems like they just don't care about certain customers.
Tier Car Care is a fantastic shop comprised of a fantastic group of people. Everyone is extremely friendly, knowledgeable, and honest. They are clearly car enthusiasts and I always walk out knowing more about cars than I did when I went in. They keep my cars, BMW as well as others, running very well and they are quick with sound advice. I feel fortunate to have found this shop and I'll definitely keep bringing my cars there.
TIER Car Care is definitely the best BMW shop I have been to in the last 20-years! Tommy, DJ, and the other mechanics are incredibly knowledgeable, hugely skillful, super honest, explain everything in detail, and pricing is some of the best I've found anywhere. We're very lucky to have such a good BMW/MINI shop in the Baltimore area—these guys are the best in all of NOVA/DC/Baltimore. And, they have the sweetest shop dog you'll ever meet!
Tier Car Care is the only place I take my BMW's all 5 of them. He knows exactly what is wrong. Tommy's team is amazing and I highly recommend them to anyone who is looking for the highest degree of knowledge and competence. Go to Tier Car Care before you go anywhere else!
Two years ago Tommy sold to me a salvage '03 330ci and has kept it running ever since. Excellent service and communication with the customer, zero regrets.
Tommy and the team are top notch mechanics. Expert knowledge . I know them through car clubs and he's also an expert driver and instructor . I take both my BMW and Kia there and they have been in top shape since. I trust him and his mechanics . This is the best shop I have known and highly recommend. One of the few car enthusiasts shop in the area.
There's good mechanics, and there's great mechanics, and then there's Tommy and the guys at Tier. They know more about ///m cars than anyone in the state and always give me several options based on price and benefits. I found these guys by accident five years ago and couldn't be happier with the service.
I have known, and I do take my vehicles to Tommy for all of their repairs for over 10 years now! He is an excellent mechanic, and a fair and honest person!
Tommy is an amazing mechanic and a very friendly guy. When I need help quickly, he's there for me. If I have more time, no worries there either. Very pleased with all the work he's done for me! I would recommend him unequivocally!
I have been thoughtfully impressed with both the work done on my vehicle as well as the customer service provided by Tommy. Would recommend without hesitation.
Tommy is an exceptional mechanic and a joy to be around. I have been going to Tommy for the past several years and at this point my entire family takes their cars to him because of his reliability thoroughness as well as his practicality. Just recently I had the airbags replaced on my 335 at bmw of Towson due to the recall. I had to go back to them after I was plagued with electrical issues after their installation. They told me it would be $150 for a diagnosis and that I should probably just replace my battery for $500. I called Tommy and he was able to squeeze me in that same day and within ten minutes instead of having to replace my battery he had found the issue - a loose battery contact (thanks bmw!) and I was back on the road. If you're looking for a meticulous place to take your precious track car, or just want a practical perspective on what you need to get done on your beater or anything in between this is the man to talk to!
Tier Car Care is hands down the best place in Baltimore to have your car serviced. Tommy is knowlegable, extremely responsive, and gets the job done in a timely fashion. He has serviced older BMWs, and Acura’s for us. There is no other place I would take my cars to get work done. I highly recommend him to service not only your performance car but any vehicle!
I've been taking my 14 year old car to Tommy for the past two years, and it is obvious to me that he is a gifted and talented mechanic. He exudes confidence, is an honest and wonderful man and although I've been to good mechanics in the past Tommy is the BEST.
If my car could talk, it would express its thanks for his excellent diagnostic ability, task commitment , care and great results every time. He also has a great sense of humor.
8201 Liberty Rd, Windsor Mill, MDCar inspection station
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