The store was helpful, Mr. Aaron was very friendly and helpful with all the questions and concerns I had with the parts I came to get, compared with the other auto stores. He recommended what was best and saved me a lot, I definitely give them a 5 star for their services.
Great chatting with Mr Aaron today. He was very helpful, knowledgeable and provided hints on what else to inspect my car for. Truly grateful 🙏🏿 for his kind advice.
During my visit, the store was clean and well stocked.
Checking out was also a breeze.
I went in and asked for AC-Pro, an employee proceeded to look out the window, confirm what vehicle I drove then guided me over to the aisle and picked out the exact one that he stated “would fit.” After taking it home and figuring out that it did not indeed fit and was the complete wrong one for my vehicle, I attempted to go back to the store to return it and they claimed it could not be done since “the seal was broken.” While I would understand if it was a mistake on the customer’s end in picking out the product, but if the employee is the one that picked out the wrong product than I feel as if there should be something done to fix this wrong. But no, was not even able to get store credit, and when attempting to call and ask to speak with a manager I was just hung up on.
Employees must do a better job of willingly gaining knowledge about vehicles “ idk” doesn’t cut it when CPU are there to use & simple fixes can be researched from their phones.
Management can do a better job of ensuring tools that are use for customers are accounted for. It took them 40 min to change a battery because employees couldn’t find a rubber mallet and the proper socket wrench to change a battery.
I needed a battery for my key fob, which is something I’m not familiar with. Gabe was able to walk me through taking apart my fob and replacing the battery at the counter. Really appreciate his patience; I doubt I would have been able to figure it out without his help.
Always helpful. Also great customer service when it comes to concerns on or problems as well as employees are well knowledged to answer most questions you may have
I bought a spare part which I did not get off my car because they checked it and realized that this was not the problem, when I returned to the store they told me that a part was missing in that store from what I see the employees take out the parts and as one trust that this whole complete does not review, it was my mistake not review the product, This store is the worst I was robbed, only for a woman and do not know English.
While I appreciate salesmen that are willing to help, an employee at this location made me feel very uncomfortable. I told him multiple times that I did not need help, but he continued to follow me around, and then out to my car, insisting that I prove to him that I knew how to install some new wiper blades.
Awesome store. I went to purchase gear oil for some DIY and i found someone who was very knowledgeable about the different oil weights for different components in my vehicle. Overall, great experience
I always come to this location. Ingrid gives the best customer service. She goes above and beyond to help you find what you need. She is so friendly and helpful!
Very professional, knowledgeable and their employees actually care to assist you ..funny that that's the case these days, but it is what it is. 🙃 The manager even went out of his way to fix my trunk, this place is amazing. Recommend recommend!! 😁
Advance Auto is a great store I shopped there a lot I have a 07 Dodge Durango so I'm always needing parts I bought an apartment from them not even a year ago it went bad I took at the store so they can check it there machine kept reading that the alternator was good but it could not charge the battery and when you remove the negative cable the car cuts off so the guy in the store said that alternator is bad their machine says it was good 3 * and three different stores something's wrong with their machines so they will not honor the warranty and give me a new alternator instead they gave me the core charge off of the alternator and I brought a new one put it on a car the car runs fine the charger is great so tell me who got over who I told you man I shop in here a lot I feel like I was cheated disrespected because of what there machine was reading good when they know it was bad
I had a horrible experience today with the Manager at this location. The manager is a racist woman, who needs to get fired. She threw the receipt at me and stormed off because she didn't want to help me out. I am working on getting in contact with the District manager, so ridiculous. Will never come here again!
Kisha at liberty road got me straight. 3 guys at 3 different stores got it wrong. Kisha bring the youngest foot out right there first try. saved me a lot of time and money.
9325 Liberty Rd, Randallstown, MDTowing service
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