What clients say about LKQ Potomac German Auto Parts in Halethorpe (MD)
Compré un motor con un millaje y me mandaron otro. El cual no sirve ni para montar llevo cinco días en reclamos y nada me solucionan . Me mandaron ya dos correos para enviar fotos del producto y los datos de compra y envío y cuando ya vieron que tenían todo me dijeron que no me podían ayudar me dieron un número donde llamar y lo que dice es que no hay disponibilidad para atenderme . Esto es una estafa . Hasta el momento no me han resuelto nada . Estoy varado con mi auto y no les importa . Totalmente una estafa y no dan la cara
LKQ/Keystone is the place to go! Special thanks going out to Jewls B and Mr. Greg C. Great service, very friendly, amazing help, and are always there when you need them! In a spot and need something fast for pickup or delivery? Give them a call up!
I used to go to your Jessup location all the time and also Baltimore, and yeah they do charge you without you knowing or asking that damn warranty on each individual piece you buy I think that's wrong and they should at least ask you if you want it or not that's just a gimmick
I’ve been in automotive my entire life nearly, 25 years professionally. I can’t recall a worse experience with a parts supplier. Absolute disaster and it took over an hour of dealing with the useless front end staff to get the wrong part, got a part that wasn’t correct but fit eventually and had to nearly call the police to get it out of the store. They charged me for 2 of the same part at 2 different prices and I was quoted much less originally on the phone. Go elsewhere, they don’t care about customers and a staff member threatened me during the encounter. Absolutely bizzare experience and all the errors were theirs. Place needs a total management overhaul from what I saw. The manager barely spoke when he showed up over an hour later. Never been in an altercation nearly to try and purchase anything? It was very odd. I should have walked out immediately, and would recommend find anywhere else to go. They quote random prices and then double charge or tripple and play games when you want your part. I was also never called when the part arrived, twice…absolutely worthless
I got some car parts at your Potomac Maryland location early December 2023 and the cashier added guarantees (money) on the products without asking me.if i needed them and I was in a hurry without checking my receipt. My first time at your location though. It was painful and still painful to me.. I wish the guarantees (money) would be returned to my account
I purchased a Driveshaft for my Mustang GT from them I'll be picking it up Friday, I've bought several things for them they have new to almost new parts and they'll let you know the condition before you purchase it! They'll forever be my to go to parts supplier! ?
My wife called and placed an order with Mario, he was friendly and got the part out right away. The part was correct for our car, very well priced, in great shape and packaged very well. Thank you for helping us get our MB R350 back in action.
Poor communication. Didn’t return calls and emails. Had to make 3 separate trips in person to get parts and a 4th trip because one of the parts was the wrong one. Customer service is not their strong suit.
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