What clients say about Boone's Automotive in Deale (MD)
I have used this business many times with several vehicles I have owned. I have found them to be up front, and very reasonable with repairs and costs associated with any issues my cars have had. Would recommend them and their services to anyone in this area. They stand behind their work and are honest merchants you can trust.
Boone's is simply the best auto repair shop you could hope for. They will always find the most economical way to repair your vehicle properly. The shop is always busy but they somehow manage to get things done in a timely way. It's still run as if the founder, Kent, was presiding over everything.
I called Boones automotive told the guy Bradley my car was overheating he said bring it in let me check it out well turned out to be a water pump which he charged me $1399 for water pump. I called Chesapeake auto in Owings who are usually deal with and they charge for a water pump $716. Boones automotive overcharged me which is pure robbery and I hope to God that people read this please do not go to them they overcharge. And it’s terrible with the things going on in the world so please do not go to them. And plus he charge my husband $85 to look at it and I called. Luckily he gave me my money back. They are terrible anymore. I don’t know what’s going on I know in the past. I guess they were good at one time I’m not sure. I was referred to by friend never ever ever will I go there again
Can’t say enough good things about this place! I had tire issues, called same morning and they were able to squeeze me in after work that same day. They’re always so caring, professional and helpful. Reasonable pricing, highly recommend!
Really disappointed by Boone's (or not Boone's - specifically Marvin McFiren Sr.). We had our car inspected and he typed the VIN number in wrong by one digit (normally no problem at all, we had to pay $20 for temporary tags and an extra trip to the MVA but mistakes happen, we weren't mad). When I called to get this fixed, I was really polite at first but received no apology (anything would have worked for me, even "oops") and I was spoken to as though it was my fault and like I was being a pain by even calling in with this issue. We paid for this inspection, an error was made, we paid extra because of the error and his response was unacceptable.
This is the first review I have ever explicitly set out to write and I am not the type to complain about this type of thing but I would like Boone's to know that Mr. McFiren Sr.'s lack of courtesy is potentially costing them customers.
Awesome small town 2nd generation shop! They charged me literally half what the big chain repair shop 500 feet down the street quoted me! I was in a tough spot, my cat wasn't drivable and they got me back on the road the next day!
Dealing with Boone's is a throwback to when business could be done with a handshake and with confidence. The expertise is second to none. We use no other company to put hands on our trucks based on the long running relationship with Boone's. Could not be happier with the pricing, quality, and the way they stand behind their work.
Used to think very awesome shop and technicians. Come to find out that when you bring in your vehicle. The technician breaks a working part. If you do not purchase the part from them. They will then turn you away as a customer. I too work in a mechanical field as a technician. When I break a part, my company pays for the part. Never did the company I worked for turn away a customer. I will give Boones this much. Very good technicians that do great work. Just hope they do not break any parts on your vehicle while performing work.
It is never good news to here your car has a blown engine, but dealing with the team at Boone Auto was a great experience. They help me make the best decision and my best interest was always the top priority. We will always use Boone going forward and recommend to family and friends.
Always good service and personable, caring staff. Saves me the added stress of the bigger corporations. They even gave me an appt right before my last minute trip - hard workers!
I've been taking my cars (and RVs) here for over 20 years and I trust them completely. They have always come through for me, even when I've set them some particularly challenging tasks.
Honest, highly competent, reliable, and fair. A true family-run business which I have been relying on for 20 years for all my automotive needs....Kent and the team are great!
It's pretty easy to find a repair facility that does poor quality work and charges high quality prices, especially to seniors. We moved to the area 18 years ago and were fortunate to find Boones right away. I am 72 and I can tell you, it is the best repair shop I have ever dealt with, and at 72, I have dealt with many. Trustworthy, fair pricing, and quality work. My daughter, who lives in Grasonville, won't take her car anyplace else. 2 generations of Redmons' trust Boones Automotive, that should say something.
Great group there. I usually do all my jobs except ones that require expensive specialty tools, a lift, or annoying jobs like motor mounts. anyways these guys are great highly recommend and best prices by far
Boones Auto is the absolute best! They service not only our fleet of vehicles but also my personal vehicles. We refer them because they care, with honesty, promptness and better pricing that other shops.
Best place ever! Came here close to closing time because I had a flat tire. They gladly and quickly took me in, I was not expecting it to be quick because I showed up unannounced. They repaired my flat tire and were so friendly! I am so glad I stumbled upon this hidden gem! I will definately come back here and sing like a song bird to others about how great this place is!
Living in Southern AAC there are not many close (under 15miles) away choices for shops. I've always heard bad things about local shops because they charge high labor rates etc. so I've never gone to one. Until the other day, I have a 96 Toyota that needed to go though MD Insp and no one was available in the other places to get me though or they wanted close to 100.00+ for the inspection. So I called Boone's and they told me to come on down, they could do it in a day I could drop the car off and they would call me. First impressions are bad, since, the place is behind a marine store, and it looks a bit run down at night. However it was after closing time and someone waited on me to get my truck in! Excellent so far right? I left the truck there worried, I get a call the very next morning at 10am saying my truck is finished and passed, the one small item it needed they fixed for Free!!!!! I must say I love that word FREE!!! I went to pick my truck up expecting to pay 70-100 for the inspection, yet it was only 65 with Md tax. They were very polite/ professional and the girl behind the counter was quick with my paper work; she made sure I knew what documents they were giving to me and what I needed for the MVA.
I have another vehicle that needs tires put on it (as I bought the tires online) I will be giving Boone’s auto a call this tomorrow and finding out the price and if they will do it. 5stars so far and I will update this with the next work done.
( I do not work for nor do I promote for any one company there are plenty of other shops in the area that are probably just as good and priced the same however Boone’s is close fast and affordable so they will have my business).
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