02/15/2026: First off, I called the store to make sure they had the car battery I needed. The phone rang endlessly, so much that I second guessed if they were even open. Then I drove there, went in to get a car battery yesterday. The transaction portion was smooth however, I went to get the battery off the high counter and almost dropped to the ground because it was so heavy. I made a comment about it being really heavy. The response from the cashier was "yeah". No one offered to help me to the door, despite slowly waddling to it, (ok, fine) but, the kicker was when I was trying to maneuver through the doors while double-handed with the battery plus a phone and my money purse. Basic human decency would be to at least offer to get doors when someone doesn't have hands free because they just purchased a heavy vehicle part. If not basic human decency, perhaps customer service as part of a customer-facing job? Then, I proceeded to slowly waddle all the way to my vehicle which was parked a good distance away despite there being barely anyone in the store, there was seemingly no upfront parking. (also whatever). I don't usually leave reviews and If I do they are super positive but, this struck me as distasteful and I think I'll be going elsewhere from here on out.
Horrible horrible horrible change in management.... What a poor decision on whoever made that choice.... cursing rap music playing behind counter with a guy back there on the phone ignoring customers while talking about boxing ? What happened to this place !!??? .... I'm taking my commerical business to AutoZone as they clearly want by business... orielly delivery times suck now, customer service is by far the worst I've experienced, the new " manager" Mike tells me he doesn't make deliveries priority anymore? Even a VIP employee apologized for his behavior and they're different companies! It's insane how fast you can run down a business and change it so drastically with the wrong people .... Is there even anyone left there from the old staff who knew everyone by name ?
Amazing customer service. They are always willing to help me out, whether it’s finding the right products or filling my tires up with air. Definitely recommend
Bought electrical parts and oil change kit for my truck. The guy behind the counter was rude and made me feel like I was bothering him.
I'm 70 years old and have hearing issues. I gave him my O'rielys club number, (phone number) and he said I already asked that and you didn't reply. I explained I was hard of hearing and he just shoved the items and receipt towards me and ignored me. No thank you. No personality.
Terrible people skills.
Good news is.
Just down the road is an Advance Auto. Very helpful there.
My new Auto parts store now.
I will never by another super start battery or any other battery from O'Reilly's again. I bought a etx15 battery for my atv, it didn't even last a yr, than I warrantied it and again didn't even last a yr. Both time the battery was taken out of the machine for the winter months and stored in my basement fully charged. They don't stand behind their batteries, it was a week out side of the warranty and they wouldn't do nothing but sell us another battery for more than I bought it originally.
One of the worst oriellys I’ve been in, always get the wrong parts, horrible service, and I’ve also heard they’ll fire employees without proof of misconduct, meaning they have no reason
Counter people are a huge help and work efficiently. They have knowledge to find the correct parts for you do it yourself guys and girls!And if you need a special tool to disconnect modern car fuel lines get this at O'Reilly's
Each time I visit the Winslow location I am always impressed by the staff. They are friendly, helpful, and knowledgeable. This is what keeps me returning for my vehicles needs. Thank you!
The guys in the shop were awesome. Honest. Efficient. Professional. Shout out to Alex who had a great attitude and was super polite. Even went above and beyond to get me information needed so I could seek out help from somewhere else. Appreciate the great experience.
The service was terrible, I went in to buy a windshield wiper. The door bell rang as I entered, I proceeded to the service counter, nobody was there. I could hear them out back laughing and joking around, so I waited about five minutes no one came out. I look for the wiper myself but couldn't find the right one. Then I heard someone ask "Can I help you" and before I answered someone else did. So I waited about ten minutes more and someone else came out to wait on me. They found the wiper I needed and checked me out. I asked if they could install the wiper for me and they said they could. Then the phone rang they answered it and held their finger up to me. I waited another five minutes or so, and two other customers came and stood in line behind me. The person that was helping me hung up the phone and said he would help me in a few minutes after he helps the next customers. By this time my wife came in to check and see what was taking so long. I met her on my way out the door, I told her the whole story and went out to put the wiper on myself. When l started to open the package on the hood of my wife's FJ Cruiser a nice gentleman from VIP Tire Service came out and helped me. So I would highly recommend VIP Tire Service in Winslow, Maine, but not O' Reilly Auto Parts, because their service is Terrible!
If you want wrong👍go there. Re peat is a better name.
Go to Zack in the VIP side.
He will remember you, and do follow up.
That Allan manager just likes to be outside smoking
The Manager Allan can be found outside smoking, if you need his incompetence. Better to talk to Zack(helpful/knowledgeable)in VIP side!
Allan refused my Mom a refund numerous times, come to find out, his drawer was counted.
Waterville, Reese, Ben, great help, customer in mind!
Reese, and Ben should teach how to help customers!
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