Crafts Cars in
Lisbon Falls (ME)

Darin the Service Manager is awesome he did everything he could to find out why my battery kept draining overnight and so far he seems to have found the issue and only charged me for 1 hour of service. I would have already left a 5 star review but now wish I could give them more.

I have been looking for a car to fit my family that was in my budget with having not such a great score. It has been such a headache and draining to say the least. I Happen to find Craft Cars on my way to Market Basket and applied and thought I would give it a try. I applied right online was contacted via text message from Karen who is amazing who walked me through the steps I needed to get done and set me up with the credit union to not only be able to purchase a vehicle, but to help build my credit. She did a lot of the footwork for me, which was such a stress relief. Mike, great pleasurable guy very upfront Very professional! I cannot say enough, how thankful and appreciative I am for the both of them! They truly made this car buying experience, a walk in the park! I got to drive home with my new car at the same day I applied for it! Mike even had the car warming up for me before I arrived thankful for that as it was freezing!! If your looking for honest, upfront, postive and professional dealers this is the place to go! Thanks Mike and Karen you truely are the best!!

Great business to work with, unfortunately couldn't follow through on the purchase due to life shifts, but Mike was super friendly super kind and very helpful. Without me having to ask, they were willing to drive a car to a Toyota dealer for a separate Multi Point Inspection, and didn't require I travel to the location for it. Mechanic also attested that their techs do good work and there refurbishments was top tier. Would shop there again.

This has been hands down the best car experience I’ve had. Mike Storm is up front and honest without the pressure to buy anything you are not comfortable in. Carin in finance was also very easy to work with. I will continue to do business with them and recommend them to friends and family! Thanks

I went in with nothing not even hope, they bent over backwards to get me into a car. I have driven the vehicle for several weeks and it's been a dream. I had a couple of small things come up they fixed all issues immediately no matter how small with no charge to me. They were even patient enough to answer all questions I had about the vehicle. I am very hesitant to trust a car lot but they proved to be better than any other I ever dealt with. I highly recommend going to crafts if you are looking for a reliable vehicle and a sales team you can trust

Great service and friendly staff! Made the purchase of my new vehicle very smooth.

This is the third vehicle I have bought from craft and they have been incredible to work with. Mike's customer service was next level. I would recommend them to anyone looking to get into a new vehicle.

It was a great experience!! The sales staff was super friendly and helpful. Great deals on great cars!

It is a good place to buy a vehicle,no pressure from our salesman, Mike Storm, easy to talk to,no BS kind of guy. The vehicle we wanted still needed to go through their garage, they had it done in a timely manner, and then delivered it to our driveway. I would definitely recommend Crafts Cars as a great place to get a used vehicle

So I will tell my story. In Sept of 2024, I bought a 2021 Chevy Silverado RST 3.0 Duramax. I was at first very disappointed because I ran into several issues right off the bat. First i had to dump $1800 on a new DEF tank, despite purchasing a warranty and being told that the warranty rep claimed it was covered. This i chalk up to the Warranty rep not knowing what was and was not covered. Second the lug nuts had been over torqued so I had to replace the studs so I was quite angry but I didn't give Crafts Cars an opportunity to address the issue. That was my fault. Fast forward to now. I'm experiencing some transmission issues and the warranty company has been slow walking the claim, also, I took the truck to an Chevy dealership, thinking it would be the best place. I was wrong. I contacted Crafts Cars out of frustration and desperation to get my truck fixed. Immediately, their business manager contacted the warranty and tried to help. When it became clear that the warranty company and Charlie's were not communicating well with each other, Crafts' business manager Carin stepped in to help. They didn't have to do this. They didn't have to help me, they could have said that I was on my own. However, they have been working hard to get the tranmission issue fixed. As of today 8/15/25 the warranty is covering the transmission and Carin has been instrumental in getting the claim approved. Crafts didn't have to do this. Especially since my truck in being repaired somewhere else. They are truly a different type of dealership. I will say that learning from my experience I would definitely suggest getting anything about what's covered under the warranty in writing. That being said the level of customer service that Crafts Cars shows is worth the 5 star review. All used cars have their quirks and that's why there are extended warranties.. but I would recommend Crafts Cars because they won't leave you high and dry....even after almost a year after purchasing from them.

We had one vehicle on our mind that was new enough and within our budget. Everyone we worked with was overlay accommodating. This company went above and beyond for us after we expressed some concerns, and they fixed everything we asked. ***Get paper copies of everything you sign. Their service department had us sign an agreement that they fixed a leaky valve stem. We just dished out money to our own mechanic because the valve stem and TPMS sensor was not fixed. When we tried to get Crafts Cars to cover the cost, they said we didn't sign anything. Mike gets 5 stars because he really did a great job, but their service department and the owner get 0 stars.

I bought a 17 grand cherokee. I was trying to work the situation that ensued. I was upfront with the rate I knew I could get with my institution. But paperwork moved forward on a 7% rate from another institution. I asked if craft could hold the car til I get financing. I paid $200.00 to hold the vehicle. The paper work still moved forward. This was my fault as well, I should have put a stop and get financing. I was told take the car, if u don't the car we'll rip up the paperwork. I agreed. Monday, I started looking for a better rate, I my first trip back to drop off the title to my old ride. Nothing exchanged regarding the sale. At home I continued trying to figure out getting my financing corrected. While I was trying to figure out how to proceed between the institutions designated by craft, and where I was getting a better rate. This is where things turn a bit nasty. The finance officer at craft raised her voice on speaker phone while talking to both lenders from both institutions. I spoke up and she cooled down, and offered a solution and guidance to get all parties out of this firestorm. Finally we made the deal, I made multiple trips from my home miles away from Craft. The last statement from thr finance manger to me and my lender " I want the check on my desk before closing and he's lucky that craft is such a great company. I have an 850 rating and I wanted what was deserved regardless of the day of the week I walked in to the establishment. I think this vehicle is going to be great and I am grateful for that, I just could have done without the additive and making me feel that I am a risk! Last words from Carin "Well, its paid for now..now, you have to make the payments. " No thankyou from anybody at craft for buying an 18k vehicle with higher milage.

This was the 1st vehicle that I ever bought at Crafts. They made the whole experience painless. I got a great interest rate and price. The staff is very friendly and helpful. Thank you Salesman Dan. I would highly recommend Crafts to anyone looking for a great used vehicle.

Dan took great care of us! Financing was fast and simple, no haggle pricing was stress free. Waited a month to post review. Purchased vehicle is in great shape, no issues and NO rust!

The staff was absolutely amazing to me when I went to buy my truck! They didn't pressure me into buying something I didn't want like most car dealerships do. The staff was super professional and kind. I would recommend Craft Cars to anyone looking to purchase a new vehicle!

Friends had bought a couple of vehicles from Crafts and spoke highly of them as a dealer in used cars and pickups. We've been casually looking for years. This 2018 Tundra presented itself quite nicely! Easy people to deal with, too.

Great experience with Dan. He was very helpful and moved the buying process right along today on this dreary day. That's 2 purchases for us from Craft's Cars in the past 5 years. Thanks again

Looked for about a month and Crafts Cars had the truck I was looking for with a good price. The experience was great - good price, great financing, and great service. Dan the old man was easy to work with and no pressure. Did mostly everything online or email. Showed up, test drove it and was out the door with keys in hand in barely over an hour. Highly recommend these folks.

Vehicle buying made simple. I'd been shopping for over a month when I saw Craft's had a vehicle I was looking for, at a decent price point. Dan and Mike helped the purchase process go smoothly. It was great to go somewhere with their kind of teamwork.

I had a very nice experience with Crafts Cars. I was very stressed because it was my first experience purchasing a car, but Dan made this experience so quick and easy. I am really happy with my car.

Dan the old man had me in and out with a new car in less than an hour!! Everyone was incredibly friendly and helpful, and I have had no issues with my car so far! The prices were fair and the selection is huge! I would 100% recommend a friend purchase a vehicle from Craft’s!!

Needed a vehicle and I have been looking for a very specific SUV everyone else was saying I didn't qualify for a grand Cherokee and for the road so drive I needed a full size SUV and they had one and I qualified for it. It runs great and goes even better. Sales person Mike storm was great to work with and will be going through them again and when a check engine light came the service department is getting me the same week to have it looked at it no problem. I respect dealerships that give customers like me a chance and I have been spreading the word they work with people. Thank you crafts for helping me out when everyone refused due to a credit score even tho I'm working on it

After getting side swiped I was in the market for a new truck. Looking around, I found Craft's Cars. While not in my area they had a great selection , with many models on hand and I was able to find my new ride. Dan The Car Man was super helpful and pleasant to work with. He even had the boys out back buff up some paint scratches we found while looking over the vehicle. No extra charge, And it came out Awesome. Thanks Crafts Cars for a wonderful buying experience.

I’ve had bad experiences with buying used cars in the past so I decided to wait a full 30 days before dropping my review for these guys. Cannot recommend Crafts enough. If you’re looking for a used car in central Maine and like anything you see in the craft parking lot, I would recommend you buy it. I enjoyed my communication with the dealers (who were helpful and weren’t too pushy/invasive. I had Mike and he was awesome), the whole sales office was helpful, receptive, and trustworthy. The service department went out of their way to fix a noisy belt I heard before I bought the truck (despite my saying I would already buy it). It’s also nice knowing I get free state inspections AND 10% off parts and service for life of the car. Good deals and great service, an awesome locally owned central Maine company that I’m happy I worked with them. And most importantly, I LOVE my new Tacoma and it runs fantastic!

Crafts, where magic happens and expectations are exceeded. Welcoming and friendly with a handshake to match, the staff is top notch. The Service Department immediately addressed a problem that I had noticed. After a radiator replacement, I was back driving it the same day. A+ car dealership and I highly recommend stoping in to see them. I'm absolutely loving my Jeep Summit!!

Car was serviced before leaving the dealership called about it shaking at 70 thinking I still had 100 miles on the warranty cause what dealer ship buts over a hundred miles on a car they sold before changing the oil and me picking it up said I'm 100 over the warranty and won't go good on it. Poor customer service in my opinion. Wouldn't recommend them. Why would you drive the vehicle over a hundred miles before you changed the oil??

Bought a vehicle from here recently, most friendly staff I've ever met at any dealership. They make you comfortable, don't pressure you, and have lots of great vehicles on their lot. Very wide selection. Awesome place!