This rating is based on customer reviews, inventory size, pricing, and service quality
From the available reviews, sentiment on Dien's Auto Salvage in Lafayette, LA is mixed with a negative tilt: Overall: 53/100. Many cite rude customer service, price changes after agreement, wrong or nonworking parts, and long waits (overnight to a week) with inconsistent return decisions. Strengths noted: quick callbacks, some professional help, fair pricing on certain buys, and decent inventory—several found parts instantly. Pricing value and inventory variety seem case-by-case; yard organization and the part-finding process are unclear. Expect variability in wait times and outcomes.
These guys were the great. I told my son we could go anywhere he wanted on our day together and he said “I wanna go to a junk yard” we spend a couple hours rummaging through acres of cars. To clarify, this is not a junk yard- there is a huge selection of good and salvageable parts and running vehicles. A dream come true for a young car enthusiast!
We left with a handful of treasures (a few car emblems) and went our way at no charge. Really kind and genuine people.
Thanks again for making a kid’s wish come true!
Went to buy an ECM for my 6 cylinder truck. He sold me an ECM for an 8 cylinder engine. Then charged me twice as much as we agreed. All these 5 star reviews are fake.
very rude. i drove an hour to get the glass and it was bareley drizziling and he didnt want to go get me the glass!!! so im never going back to him or refering him.
I live in BR. I'm in search of a specific rear end.
This guy tells me he has a passport that is compatible with my vehicle.
I tell him i need to set up a ride because i live 80+ miles away and my vehicle is on stands under my porch.
One day... ONE DAY. That's what it takes me to set up a rental and call other yards for a backup in case this was a bad part.
11am yesterday i called him. I called again at 4:30pm today... And i wasn't fast enough for him.
One day to prepare. One morning caring for my 6m old. And call him back that second afternoon.
He gets angry at me for calling a day and a half later. He says now it's gone.
Are you serious you rude sad excuse for a man?
I wasn't fast enough for you in my immobile state almost 100miles away so you would rather let the parts rot in your yard and lie about having sold it already?
This place Should go out of business.
He deserves that much with customer service this lacking.
Get your priorities straight mr. Dien.
Tried several parts. First part hebrought out was correct but did not work. Took him overnight to find another part, it did not work and was wrong part, did not even look the same. A week later he had another partthTlooked right bit did not work, he finally gave me my money back.
First part did not work. Second d part did not work. Been waiting almost a week for the right part and owner say he not had time to look to check back next week.
I do not recommend u less u can change part out often and have patients.
People here get too upset by the way dien answers the phone. Grow a pair. He answers when you call and if he doesn't, he always calls back. What more do you want?
Well didn't like this place for the simple fact of when talking business about a part and how much it costs your not supposed to double the price that we already agreed on
Just saying horrible service to
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