This rating is based on customer reviews, inventory size, pricing, and service quality
Based on the latest reviews, Elite Service Recovery & Towing in Lafayette, LA earns a strong 96/100. Sentiment is highly positive: customers cite fast response (often 15–35 minutes), skilled, courteous drivers, careful handling (even lowered cars), clear communication, tracking links, and helpful dispatch/insurance coordination. Service includes tows and quick roadside tire changes. Wait times are short and professionalism high. Downsides: occasional pricing/billing hiccups, one misrouted address, and a driver distracted by phone. No data on parts, yard setup, or inventory.
What clients say about Elite Service Recovery & Towing in Lafayette (LA)
very personal service from driver, dispatch, management and co workers. I was in combed in a wreck called them right away to tow my truck. Ryan was the driver very professional. Aspen was the dispatcher and was also great thank you guys for beginning top notch services. As a customer and worker. Thank you.
Dillon did a great job ! Arrived 10 mins quicker than eta! Very professional and mindful when loading my car unto the tow truck. Will definitely recommend to friends and family
The guys were on the scene quickly, worked efficiently and got my truck off the side of the interstate and to the dealership. Great guys, pleasant to work with in a tough situation
Jake, the driver, was very skilled. He was also extremely friendly and did a great job of getting the car out of the garage and onto the truck. I would definitely recommend using. Elite Services.
Came out in the worst of weather! Raining and freezing! Had my son and dog in my car. He was extremely kind and got me and my little family back on the road to get us home! Very grateful to the guys that came to help! Felt comfortable and safe! For a woman, thats a huge deal!
Great service with the dispatch and had someone come help me within 15 mins! The wrecker driver was great handled my truck with care, very nice, understanding and great personality in general. I’d recommend Elite services every time from now on! Most of all the truck was very nice! Inside and out!!
Car shut down on me so I had to call a tow. Phone lady was very nice and Daniel W. Who was the guy that came tow my car was very professional and very nice and actually tried his best to not have my car scape when going both up and down being that it’s lowered! I appreciate the service and will definitely be looking towards these guy’s whenever I’m in a pinch again!
Great experience from start to finish. Everything was clearly explained when I called to setup. Got a text when the truck was dispatched with a real time map showing it's location and arrival time. Kevin, the driver, was very professional and polite, and got my car loaded up quickly and delivered to the dealership promptly. He called me to let me know it had been delivered. My second time to use them, and both experiences were great. Highly recommend.
Quick, easy, and was provided a quote for services up front -- which was much appreciated. Made a difficult situation manageable; very professional service at every level. Thank you for what you do!
Casey was quick, efficient and very knowledgeable . We have always used Elite for all of our towing needs and will continue to do so. Thank you all at Elite!
Mike was very professional and helped keep me calm through this traumatic ordeal. I definitely would recommend him personally along with Elite towing to everyone needing their services.
The driver sent to bring my car home was amazing. I couldn't have asked for a better driver. Not only did he deliver my car as fast as possible but he knew I was having a really hard time/bad day and took the time to talk to me and tell me some words I desperately needed to hear. I do believe God sends the right people when you need them. Needless to say, he went beyond his work as a tow truck driver. Thank you again!
Should you need a tow and Elite is available that is who you need to use. Very thorough and safe and did a great job getting my truck and trailer to the dealership for repair. Summer in the office was friendly and helpful and Tim was the tow driver and he was friendly and helpful as well.
I had a tire that went flat when I was on the highway. They were at my location within 35 minutes and had the tire changed in 5 minutes. Very courteous guys. I would definitely recommend them to others!
Very prompt and professional services ftom the first initial call to the truck being towed.
After speaking with dispatch tow truck was at my house in minutes. I appreciate the kindness ftom everyone especially the patience.
So very helpful and quick. I am 3 1/2 hrs away & my son's truck broke down. Called Elite & they pick it up & recommended a place to call to have it looked at since 2 other places said it would be 2 to 3 days before they could look at it. I would definitely recommend Elite.
I d like to mention Eric (tow truck operator) that assisted me on a recent tow. Very professional and was quick to get me to a repair shop. I m sure he's an asset to the company. Thanks!
My tow driver was amazing! However he was sent to the wrong address by dispatch. also I was quoted an initial price and due to finding a place closer that could fix my tire and rim I was quoted a lesser price. However I was charged for the first quote, which was nearly $40 more
The call center lady was easy to talk and got a guy right away. He was on the scene quickly and was patient with me and dropped it off perfectly. He used the latest technology for easy processing. He was super kind. I appreciate there services! Would definitely recommend. Came through real clutch! It’s cheaper to tow it than to keep it on a car lot where they charge storage space fees by the day.
Great service. Dispatch was quick to get my info and have someone coming. Mike was excellent. Extremely knowledgeable, friendly, helpful. Definitely will be using in the future when needed!!
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