This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent reviews, Pull-A-Part in Lafayette, LA scores mixed-to-positive: friendly, hands-on staff—Zane, Jessie, Paul and others—help many find parts quickly; some praise inventory and pockets of organization. Yet recurring issues include pricing/fees and refund policy (rising prices, entry/environmental fees, limited refunds), website/phone inventory accuracy, occasional rudeness, early closing, unanswered calls, and age restrictions for minors. Yard condition varies; parts can be easy or time-consuming to locate. Used-car outcomes range from great to disastrous. Overall: 73/100.
I recently purchased a vehicle with Jim. He was more than accommodating. Answered all of my questions with honesty. I had an awesome experience with Jennifer in the front. She was so helpful in assisting me during this entire process. I absolutely will be back!
JEN!!!
Jen can handle any situation with grace and charm. She has the wit to deal with the public even in the most stressful situations. I love Jen!! The best!!
It was very busy today.but Ashli and Randy checked out all my purchases with a pleasant attitude and the guys helping expedite parts and purchases were great too! Thanks Lafayette pull-a-part
I've gone here alot to find parts. They've always had what I needed and the prices are unbeatable. Ms Jen was always courteous and help everytime I went there.
At one time a couple years ago they really had things organized into sections, ford, gm, dodge, europeans, imports. then these were broken down into rows. now they have every domestic automaker together and the aisles are not marked very well. they might have the number of a row spray painted on the body of the car at the beginning of the row, but only every 4 or 5 rows has a number for it displayed. most of the wheelbarrows they let you use had tires that were either flat or falling off the rim. other than that i found what i needed which was a brake booster for a 96 bronco. got one off of a 96 f150. there are always people there trying to pull an engine and only brought a screwdriver and a hammer an come up wanting to know if they could borrow your 10mm wrench. no you absolutely cant walk off with the most commonly used bolt size in a wrench or a socket and ratchet. so they could conveniently not be able to find me to give it back. dont do it. they came knowing a pair of vice grips wasnt going to take off every bolt in the vehicle they were going cannabalize. and lastly people just flat out tear up anything thats in the way of them getting the part they need. ive looked for so many dash trim pieces and because someone needed the cluster they break the trim and dash itself instead of finding the screws and removing the stuff like its supposed to be. but i knew all this before today and came anyway. why? because the part i needed was 200$ new and i paid 40$ for it and it works like a new part.
Wanted to charge 82cents for each interior screw that I pulled off and wanted. I would have been $60 or so for some tiny little screws. They'll never see my business again.
If I could rate here 0 stars, I would. The female that used to work the scale is no longer here, and that was their only kind employee. No one wants to answer questions and always seem to have an attitude. I hope my company sends me somewhere else for parts.
Place is super unorganized and the people here are rude save yourself some stress and go to br its a little better. Also argued got charged for 4 parts when everything was all one peace it cant be removed
I recently purchased a new vehicle from Pull-A-Part, and Jim Armstrong was absolutely amazing to work with! From start to finish, he was honest, upfront, and incredibly helpful throughout the entire process. He took the time to answer all my questions, made sure I understood everything, and went above and beyond to make the experience smooth and stress-free. His great customer service and genuine care for his customers really stood out. Highly recommend asking for Jim if you’re looking for a vehicle—he’ll take great care of you!
Wonderful service. Craig Champagne and Paul Randall worked to find a first car for my daughter. She absolutely loves it and we were able to do all paperwork quickly. Will definitely come back again for our next used vehicle.
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