It was very unusual that they would have my tire for my trailer but they did and they got it installed real fast. I was there. Maybe 45 minutes to an hour. Great job guys. Thanks!.
Find another shop. Better yet go to the dealer. As soon as you walk in you get the feeling of old time days passed. Owner is very opinionated with customers. I guess he never got the memo the customer is always right or the other memo about keeping your opinions to yourself. Brought my truck here and after a week they called to tell me it was ready. I paid and left and on the way home it had the same issue. When I called the owner told me sorry but they couldn't fix it! But you took my money I said and he said they get paid for trying. Never again!
There customer service is very rude , I have bought 2 cars from them very good in doing business not miss a payment.. But this place is so money hungry they don't care about customer service or about loyalty...Let me tell u I took my truck to the dealership for a recall on my door , so why I am there I gets a oil changed.. I found out a month later my car thew a rod because it didn't have any oil in it .. I call the the dealership they didn't want to take responsibility, I call the Darby who I bought it from they quoted me a price of a engine..frfrf Did I tell u I still owe 19,000 on the vehicle , so they wanted me to buy a engine replaced it and keep up with my payments...Then they threatened me to worne my credit, so I had no choice but to call them to pick the vehicle because the engine did die ...So u tell me ??? Is this a good company to get a car from ????
I hate the service sat onside the road for almost 2 hours waiting for a tow truck. The lady told me they were around the corner three times and still no one . I hate it and will never call them again or recommend them to anyone.
After taking my Semi to these guys a couple of times I thought they really had their business together. But after taking it to them for more serious issues proved that they really don’t care about their customers.Please don’t start asking questions about Quotes, or duration or status of some ongoing work. They start getting annoyed with you.
If you just want to get the work done and don’t care to know what’s being done.
Bring it to them, they’ll treat you like a mushroom. Keep you in the dark and feed you S- - T!
You’ll not be able to run your business and answer questions because you’ll not get straight up answers from them.
Oh the Billing is prompt though!
Awesome service provided by Darby's. Needed new axel bearings installed on old axles. They perform the work quickly with reasonable cost. Very satisfied.....would recommend anyone needing auto service to stop in. Thanks Darby Motors for helping me get my car back on the road !
Needed some assistance with a heavy haul tractor trailer and gave Darby Motors a call. Very professional and service was extremely useful. I recommend Darby and will surely keep them as my go to for heavy haul wrecker services.
My car was towed there after an accident 0n Friday . Go to sign the paper to release the car to the insuranoe company and get my belonging the following Wednesday. Lo and behold my S 400.00 after market Pioneer car stereo is gone. Informed the secretary of what happened no feedback.at all. Terrible customer service.
These people treat you like family , they go out of their way to do what they can,I use them and will continue to do so.I called them one morning at 1 a.m. and it did not take them long to come get me as I was stranded on the side of the road. Thank You Darby Motors for making me feel safe,knowing if I break down you will be there in record time.GOD BLESS YOU ALL
We were on our way to go fishing today, 400 miles from home. Our transmission blew up. We called them around 730 in the morning. The owner dispatched a rollback to pick up our truck and brought his own personal vehicle to tow our trailer loaded with kayaks and freezers and a fridge and all our camping and fishing gear. He also charged us a very reasonable rate. If we ever have problems near him again we WILL be calling this company. 10/10
A friend recommended I go here for inspection sticker required by law in Louisiana on all vehicles. Very friendly people. The service was quick and thorough. Very pleased with their services!
214 U.S. 90 Frontage Rd suite a, New Iberia, LAAuto repair shop
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