Thanks for the best Tint job ever! From Matt(rep) to Smitty (manager) they treated me like family and I will recommend Total Off Road to all my friends and family. Also has a lifetime warranty. Thanks again!
Horrible Service, First time I went horrible service, Second time I went it was worst... May not be the mechanics, but management and sales reps are HORRIBLE.. Especially Dillion.
Best experience…extremely knowledgeable, transparent, and prioritized me as a customer…I used them for a leveling kit, tires, rims, tint, and a bed cover. They transformed my new Toyota Tundra to something that blew me away…I highly recommend and will use them going forward for anything I have done.
Was having trouble with my AMP running board for the past year. sometimes they would stay open, sometimes they would open and close while driving and sometime they would not open at all. Took to other dealers trying to figure out the problem. Replaced the motors, brain center and dash connection but to no success. Brought it to Off-road and their brilliant technician finally figured out the problem. The people who installed the boards initially put the wiring in the easiest for them but not the correct way. In time the wires were stripped and shorting against the chassis. Since they fixed I have had not one incident with the boards! Year of frustration FIXED!
Great establishment sales men really helped me find what I wanted my truck to look like. The work was quick and quality will definitely be using them for my next vehicle projects
Dylan, Matt, Jon, and Smitty went above and beyond with the selection, sales, and service for our vehicle. Incredibly friendly, knowledgeable, and accommodating. Prices were very reasonable. Work completed in the promised timeframe. Absolutely recommend them and will use them again in the future.
BUYER BEWARE: TOP NOTCH SHOP
However, I do have one problem.
STORY TIME!
So, the 1st and only truck I've ever owned is a 2019 Tacoma TRD Sport I've had since it was just 7 miles old. I was curious as to the cost of a little leveling kit to dip my toe into the world of truck mods, and saw that an old coworker buddy of mine was pleased with the work here.
I sent one email for a quote...
This gentleman that works here named Dylan (sorry for the dox) promptly replied to my inquiry. Now this man, or Truck God I'm not entirely sure yet, knows his craft and customers. Our alleged Truck God Dylan isn't an overly pushy salesman and provided me with the information I needed to make my decisions.
Now 5 months later I'm now running a completely different suspension (Bilsteins 6112 & 5160) at roughly 1.5" level and just got some KO3s put on.
The problem I'm left with is this. Every time I look at my truck now, I'm all like "Damn...that looks good!"
Thank you Total Offroad for tinting my Toyota Corolla I love it so much, from the phone conversation to the appointment date was phenomenal the two men took really good care of me will most definitely recommend them.They also have a great special for window tint on Groupon. Thanks Again.
Total Offroad & More in Baton Rouge is a top-notch business full of honest, courteous and knowledgeable professionals. I had aftermarket fog lights installed on my Bronco and the experience was outstanding! Dylan Gillett responded to my initial email with pictures and details. When I visited the store to look at lighting options, Dylan took time to show me what was in stock and he took time to show me options that could be ordered.
When I came back in to have the work done, I waited in the shop and Dylan gave me updates on the work and went through operating instructions at the end. I was happy with the experience from start to finish.
Thank you to Dylan and the rest of the team, appreciate you guys!
The customer service and knowledge of the products are unmatched. This was my second visit, and my first was so good that I drove from New Orleans just to have these guys work on my truck…. I am in the service industry, and I cannot think of one thing that these guys can do better. Thank you guys !
Thanks QC and the techs at Total Offroad. Hard to find a place locally that can mount 37” tires and get it done quick. Appreciate that service with getting my Tundra taken care of today.
I have a 2019 Silverado z71. Stock I went to total off rd in baton rouge and spoke with Dylan. I have to say he was very knowledgeable very friendly I felt very comfortable. He was not pushy. I did not feel rushed or being pushed into things. I did not want. He was very patient with me as I was very uncertain of exactly what I wanted. I spoke with Dylan over a two week. Period With questions and concerns and each time I spoke with him, he was courteous spent the time that I needed to understand the products and the process gave me suggestions for the best application for me, I highly recommend total off-road in Baton Rouge, Louisiana and dealing with Dylan. He is excellent. Met the manager of the facility. He was very friendly and stopped what he was doing to speak with me without any hesitation , the conversation wasn’t rushed very nice gentleman. He runs his business. As a business should be ran as far as customer service and quality aboard. The facility itself is very clean well maintained. Thy have a wide variety of accessories from wheels. Tires bumpers lifts wenches differentials you name it. They probably have it again. I can’t praise Dylan enough for his customer service. It was due to his attentiveness and customer service to me was total off-road. I highly recommend them and I will be purchasing additional accessories in the near future job well done, fellas keep up the good work a very happy customer. Ronald bottoms sr
I had the pleasure to stumble across Total Offroad purely by accident after I had purchased a Toyota FJ Cruiser in Las Vegas and was driving it back home to Florida. My alignment got thrown off twice and the second time it happened it was near Baton Rouge. Total Offroad was the first 4x4 shop that came up after a quick Google search so I called them up and had the absolute pleasure to speak with Dylan Gillett. He was very gracious and allowed me to come in right away and the entire job was done within 1 hour. That is simply unheard of and was such a speedy service. They were also able to troubleshoot what was causing my alignment issues which happened to be a loose bolt that held my lower control arm in place. This was completely missed by a dealership that I had an alignment done at just 2 days prior. I also can’t praise Dylan enough for how helpful he was spending over 40 minutes with me and answering all my suspension related questions. He is literally a wealth of knowledge and is the reason that I plan to make a 12 hour trip from Florida to Baton Rouge to have Total Offroad upgrade my suspension.
Excellent experience! Can't say enough about the entire team at the Baton Rouge location. They treated my '21 Gladiator as if it was their own, previously installed new gears to get larger tires in check with computer, just installed new rims and tires. Sales and service were amazing, offering only to sell what I needed, to do the job right, and service installation very clean and keeping close eye on if something was wrong, as to not incur future costs. My Jeep and myself thank ya'll immensely for excellent work
A Big Shout Out to all the employees at Total Off Road & More!!!! Thank you David Smith (Smitty) for all your help, patience and professionalism in getting new tires on my Jeep!! Will definitely be back
Would highly recommend!!
Thank you Dylan for the great job you did taking care of us and meeting our custom need! I LOVE my new look! We will be back for more fun customs…. Be looking for me something else awesome! Y’all go see Dylan and let him customize your ride!
I highly recommend Total Off-road and More in Baton Rouge! They did a phenomenal job on my 4Runner- lifted, new tires and rims, roof rack and roof top tent. Awesome products and top notch service! I will be a repeat customer! Everyone is knowledgeable and willing to go above and beyond to ensure their customers are satisfied!
I brought my 2019 Tacoma TRD in for a new set of tires. Matt and guys at Total Off Road on Airline knocked it out of the park.
Matt recommended NITTO RIDGE GRAPPLERS 35s
I could not be happier, the tires are great, the service was outstanding and fast. They took the time to listen to all my concerns and made sure I was satisfied.
I would recommend them to anyone who is serious about quality products and great prices.
New wheels, tires, tpms sensors, leveling kit and alignment all done before noon. Zero complaints.
Update 12/9/23
The store has changed owner/name but it still has the same products and the great staff.
Unorganized, slow. Quick to take your money but that’s about it. Horrible customer service but that’s the “norm”
In USA now.
They have really nice expensive things for sale but so do other businesses with better treatment of the customer.
I’ve been here thrice and it’s the last‼
I see your “Excuse” and it only drives my point home. All one has to do is look at all of the customers complaining about the same thing. All you care about is $$& not people. Never going to your store again! None of them.
Took my 2018 TRD Pro Tacoma in for an alignment. I have 32.5” KO2’s and the Wescott Designs lift/level kit. They got it perfect the first try. I would most definitely recommend these guys to anyone. Great experience overall and only took about 45 minutes.
Matt, Woody, and Mike were very nice and helpful! Walked me thru the process explaining everything. Easy and efficient scheduling the work to be done as well!
Highly recommend them. They did a great job advising and walking me thru what I needed to get a lift on my sons Jeep. I know zero about shocks and tires and my advisor Matt made the whole experience so pleasant. I asked that it be ready on my sons birthday and they came thru 2 days earlier. I will certainly utilize them in the future.
Got tires and rims here for my 84 Jeep CJ. The prices are priced right at Amazon so why would you not want to support local businesses ? Matt and Woody were great and support after the sale is amazing!
Excellent service! The front counter guys were polite and extremely helpful. I purchased and had installed a 3" front and 2" rear leveling kit and a tri-fold bed cover.
4WP, Went beyond my expectations! Old Fashion Customer service, Great Communication! They transformed my JLU into my dream jeep. Thanks Mike D. and Woody and service dept. for all your help. Very professional, trustworthy and knowledgeable staff!. Definitely will be coming back for future projects and recommending to other jeep family.
I dropped off my new 2023 Toyota Tundra TRD Pro to have a lift kit and 35 inch tires put on. They had exactly what I was looking for in the Westcott lift kit and the exact all terrain tires I wanted. Couldn’t be more pleased with the excellent service Smitty and his team provided me. Well done!
Had a great experience with 4wheel parts in Baton Rouge. I went in on a Friday and spoke with Woodrow. Told him what I wanted to accomplish with my 4Runner. I was originally going to go with just black wheels but he talked me into the bronze. Paid and ordered the parts that day, the following Tuesday Woodrow called and let me know everything was is. Scheduled for the following Friday. I couldn’t be happier with how my vehicle turned out. Counter service was great, tech service was great.
When I arrived at the shop Friday am for my install Woodrow was waiting at the counter and had one of my wheels in the box on a stand to show me, he really knew that I was trusting him in the decision to go bronze and he wanted me to see how they looked. That’s customer service. I really appreciate that after they seated and aired up the fist wheel and tire assembly, they rolled it into the waiting area for me to take a look. This little detail went a long ways for me! I will being using them again in the near future.
I got a call today from another satisfied member of our club thanking me for recommending Woody to help with her lift and tires. As president of Nola 4x4 in is long over due that I thank you publicly Woody for years of outstanding service to our club. You have not only helped with sales but scheduling service and even following up with members to see how things are working out. You have kept us informed of 4WP events and general happenings at the store. Woody you have been so much more to us than just our Off-Road salesman. Thank you for going the extra off-road mile. I never hesitate to recommend you because you are a true professional.
Mar 18, 2021
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