I can't say enough good things about Roadrunner Towing and Recovery! From start to finish, their service was nothing short of amazing. When my car was wrecked unexpectedly, they were quick to respond, arriving much faster than I anticipated. The driver was incredibly professional, courteous, and made sure my vehicle was handled with the utmost care. What really stood out was their attention to detail and the genuine concern they showed for my situation. They took the stress out of a frustrating experience and turned it into something manageable. The entire process was smooth and efficient, from the initial call to the moment my car was safely delivered to the repair shop. If you're in need of a towing service that's reliable, prompt, and truly cares about their customers, look no further than Roadrunner Towing and Recovery. They are top-notch in every way. Highly recommended!

Trevor Theriot

08/28/2024 02:43:32

Old lady at front desk was extremely rude while in service. Very unpleased with how she spoke to myself and family. Extreamly slow. When called, was not very specific with details considering what’s needed. So left and called and the lady who answered the phone was very rude and doesn’t know how to speak to their customers with respect. Will never use this tow and recovery company again!

Aaliyah Lantier

08/15/2024 20:59:15

Roadrunner Towing is a joke There was one black guy that was very nice and trying his best to help did everything thing he told me to do to get my car showed him proof of insurance and registration, and as soon as the Black guy was about to Release my car and old white guy stepped in and see, even though he got all his paperwork we can’t relieve the car because His authorized release form says tow only like what does that mean there’s nothing wrong with my car. It has all the proper paperwork to be on the road and he still did not want to release it.and because incompetent people at the DMV on the Authorize to release form did had Tow only They wanted to charge me $125 to hook my car up in their yard and tow it out of the yard or wait two days because this took place on a Saturday.and charge me an Additional two days storage free until I could get in touch with the DMV On Monday to get that tow only off of my car when I have paid all of the fines at the DMV seems like to me the DMV and all of these contract tow company with the city and state or in cahoots To get money out of people that’s already struggling Shame on Louisiana and shame on roadrunner towing company Operating a business scamming people

Cardell Dilworth

08/17/2024 18:31:34

Very unprofessional and hustling for your money held my truck for 2 weeks when I turned in my paperwork to them and they didn’t tell me everything I needed very unprofessional

Jake Holly

06/03/2024 21:03:00

The workers were nice in helping me get my vehicle released. They're just to damn expensive

Rodney Smith

07/25/2024 20:02:00

I would never recommend this company to anybody. They have thieves that work for them. My car was towed there after having an accident. Went to get my personal items that was left in there only for my car to notice they had been all through the car and stole some of the stuff that was left in the car . And bc BRPD didn’t write on the paper work that items was left in the car they aren’t responsible. Why should I have to worry about someone going in my car taking my belongings after being involved in an accident.

LaToya Tennart

08/19/2024 23:08:21

The woman that "has been there for 24 years," as she kept repeating, should probably retire. We had official business with a court order and official documents with letterheads from the state. Despite the fact I called twice ahead of time to arrange the job, we were still given a hard time when we got there. The woman claimed we needed a handwritten note with an official letterhead from the state. How is a handwritten note more valid than an official document from the state? I had to waste valuable time convincing this lady that we were there on behalf of the state. She held our installer up over petty red tape nonsense which made him late for his next appointment. I'll inform my customers and the company that used this tow yard that they should consider a different tow company that's more cooperative with the local businesses in their community.

Mel Benyahia

10/10/2024 14:22:49

No one wants to have their car towed. Even worse than that, no one wants to be injured in a wreck and be taken away via ambulance while their car is totaled and left behind with all of its contents. The crew at Roadrunner is wonderful, though, and they bent over backwards to help me. My wreck left me with a badly broken foot that I can’t put any weight on and I have to use a walker to get around. Roadrunner’s policies don’t allow anyone using that sort of equipment to enter their yard (understandable because it’s gravel and could cause a fall) but I loved my car and had been unable to see the damage before being taken to the ER, so I really wanted to see it. The Roadrunner crew completely understood and had their forklift operator bring my car into their warehouse where I could safely go with my walker to see it and collect the contents. They even brought a wagon for me to put everything in, helped me load it all into my mother’s car, and helped me into her car as well, after giving me a big hug. I’ll be forever grateful to them for making a really tough, emotional situation a little bit easier. It’s the little human kindnesses like this that make the biggest differences. Thank you all so much!!!

Lauren Gay

08/26/2024 15:28:23

This place has the worst customer service!!! People who can actually have a sense of urgency is really needed because the woman at the window is absolutely to slow

Sina Murdock

09/06/2024 21:13:31

Great service friendly kind ALI help us with all our issues so friendly and very kinds

#asphaltbabe

05/31/2024 16:32:06

I had got my car totaled and it was picked up to this location, I am very glad that it was shipped here because the people here were very respectful and understanding. 10/10 I love Connie!!

Logan Wilson

05/05/2024 20:37:18

they were very considerate . The lady was very nice at the counter and the guy that brought me to my car was very sweet to he help me get things that were heavy out of my car.

Hilary Alkilani

09/18/2018 00:30:01

CROOKED monopoly with BRPD.Very rude and condescending when asking legit questions. Swindle out of salvage fees and will not answer questions.

Sean Johnson

07/17/2024 15:41:12

Worst customer service ever the police departments should never use them very disrespectful unorganized the people in there should never work with the public Every bad mean flat out hateful thing done by them I wish that they get back three times that much

Douglas Chretien

09/28/2023 04:22:44

Not the worse experience but could’ve been better. What did make it great was Connie!!! She was extremely helpful and managed to make my time waiting a bit more productive. If it weren’t for her, I would’ve left there very frustrated. Thanks Connie for being an A+ associate and being fantastic at customer service. You Rock!!!

starleana holmes

12/20/2023 23:27:11

They came very fast. Gave me a jump and gave me great advice about my battery. Waited for me to leave to make sure I was okay. Really appreciate them.

Trish Easter

06/22/2023 14:43:06

Very unprofessional and rude. These people treat customers like trash. From the moment you walk through the door expect to be treated like a criminal and talked to like you aren't even human. I treat my animals better than they treat their customers. Not even to mention I see their drivers daily around BR driving eratically. And we won't even get into the way they treat the employees and each other. This company needs to be shut down. So many "ugly" people at one business, and I don't mean ugly on the outside. I dealt with this company several years ago and it was the same situation. Seems like no matter how many complaints the owner gets from customers and even the employees is never going to change a thing. Entire office smells like cigarettes and weed also. It's disgusting. This is 2024 not 1989.

Mandi Jean

01/12/2024 18:53:11

The little girl here is so very smart. Also the grandma. I couldn’t find anything I was looking for this particular day but they were real sweet. Tried to back at 4pm but they were shutting down. But overall good people and great prices and wonderful family.

alyssa johnson

02/26/2023 06:00:07

Totally unprofessional! No one knows what’s going on. Several people back and forth at the front desk then another one comes from the back to belittle the one left to work the front desk even though she’s new and training and has no idea which way is up. Manors are nonexistent. Completely horrible place of business.

Jessica Kleinpeter

05/29/2023 16:38:08

They are nice people and they actually worked with my 93 year old mom when dealing with her car. You don’t see that much anymore. Nice going road runner

Catherine Victoria DiBenedetto

11/11/2019 13:33:05

Should be more up front about total pricing and fees. But very nice ppl.

Hannah Johnson

11/12/2023 16:58:38

If I could give this company no stars, trust and believe me, I WOULD!! I RECOMMEND ANYONE WHO GET THEIR CAR TOWED BY THIS COMPANY, PLEASE MAKE SURE YOU GRAB ANYTHING YOU HAVE VALUABLE IN YOUR CAR!! MORE THAN $1,500 & MULTIPLE FIREARMS WAS STOLEN OUT OF MY VEHICLE WHILE IT WAS IN POSSESSION OF THIS COMPANY!! They have nothing but thieves and scammers that work for the company!!

Charles Ruins

08/08/2020 18:16:13

The fat grinch on the forklift curses at people after they tow your car. Incredibly unprofessional. You need to get a new job.

Caiden

12/28/2023 20:02:22

The receptionist needs a course in courtesy with patrons. She was very rude and very unaware of her job. Was sorting thru mail and ignoring I formation that was giving per her request. But, with that the workers on the yard were absolutely wonderful. No complaints with them.

Patti Daigre

02/13/2023 23:13:37

Worst experience and service I’ve ever received in my entire life. Everyone who works there is incompetent and works as slow as they possibly can. They will do whatever they can to search for things to charge you extra on that they literally make up on spot. They are lazy and don’t have a single care about you, only about taking your money. A complete joke.

Zach Zitzmann

11/02/2019 20:58:34

The lady at the front was very rude and help plenty of people before me!!!

Talia Watson

12/21/2023 22:10:21

Great response time and service. 10/10 would call again.

Kyle Pęrron

12/23/2023 18:38:33

Dylan was my driver he has great customer service definetly a people's person & a beautiful smile you don't find alot of people these days who enjoy doing their job so it was refreshing to be in the presence of a good worker who didn't have an attitude because they hate their job he seems like a pro @ towing & driving that big truck if I ever need a tow again I'll definetly call roadrunner & ask for him to be the driver

Gabby Woods

09/30/2022 14:37:06

Houses your vehicle for 27.50 a day. But the staff is very helpful. The people that tow the vehicles are very respectful and informative.

Kim Hammond

07/30/2023 18:36:04

the best services ever provided, they are really helpful, I came all the way from Houston to Louisiana and they manage to do all my paper work to get my car release after hours. The staff over their is great. Will recommend them 100% for any towing services.

Shaikh Amir

12/29/2021 13:41:16

Address:	9101 Veterans Memorial Blvd, Baton Rouge, LA, United States
Phone:	+1 225-356-3061
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 293 Reviews
ZIP Code:	70807
Open Hours:	Open 24 hours

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

Roadrunner Towing & Recovery INC JunkYard in Baton Rouge (LA)

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