I have gone to several auto parts stores, but no store in the area compares to this one. ETHAN, one of the managers there, helped me with my problem and he made the process quick and efficient. Ethan is the definition of a great employee, and any company would be lucky to have him. He also enhances the atmosphere of the entire store. I used to go to this Auto Zone a few years back, and there is a HUGE DIFFERENCE now with Ethan being part of the team. When you go to the store, be sure to ask for him. You will not be disappointed in the slightest. 10/10 across the board!!!
This is not what I pay for. I came today at 7:30 pm January 25th to get my battery checked and nobody was there it was closed. I called and no answer. The website says they close at 9pm. If there were adjustments because of the cold front that should have been stated. Thanks for not helping.
Staff was incredibly friendly and efficient greeting me as soon as I walked in the door. They tested and replaced my battery immediately. I would recommend them to anyone!
Kiera (sorry if I spelled it wrong) and her team were awesome. They got me a new battery and all the necessary tools (loaned to me) in a couple of minutes. Even offered to help me. Best auto zone experience I’ve ever had.
Worst customer service ever. They couldn't bother to put down the phone and help find anything. Once I asked for help they just yelled words at me as if I know what Im looking at. I hope they get better help soon!
I've been using this store for years seeing as it's right down the road from my house. Always been super easy and nice, now there are new managers who don't care about customer satisfaction at all. I bought a jack and stand recently that I wasnt able to actually use because the stand wasnt high enough and the jack kept sliding during use. I just tried to return in and without any questions was told "if it's been used I can't accept it". It didn't matter that the only use was opening the box and setting it down. That's $120 down the drain. If anybody wants to buy a "used" stand and jack, I have one now apparently.
The employees were very helpful and quick to test/change my battery. They did it in a quickly manner and had me on my way to work in just minutes. Very friendly too!!
Harley did an awesome job trying to fix the power windows on my 2010 Honda Odyssey! He determined the fuses and relay were good. Then found the master switch needs to be replaced. If the store carried the part, he would have replaced it! Thanks Harley for your persistence and expertise!
Great experience! Was out of town and needed a new battery and some other items and the team was super helpful and got me everything I needed to safely get back on the road. Great customer service!
The staff at the Autozone on Perkins at College Drive were very helpful. They ran a diagnostic on my vehicle, sold me a battery and even lent me the tools to swap it out in the parking lot.
Kiara, Keiarora, the team here really pulled through!! I had to come here after another location, and will be coming to this one from now on! Everyone was so nice and willing to help me, despite being a bit of an inconvenience and really turned my night around!! Will be coming back for sure!
Car stalled at the local grocery store. Got it to autozone but could not get it started again. Had to leave my car over the weekend for a tow. The manager, Kiera, was patient with me until I could get a tow to my local mechanic. Great team
Great service! They were ready to help as soon as I came through the door and return a wrong item from another store and then found the part I needed right away
Mr. James and another associate were really helpful in providing professional and courteous service when I needed to purchase a brand new battery for my car! Will definitely be going back for any of my future needs.
The employees are extremely rude and judgemental. They are however great at putting people in a box based on their personal assumptions, lying about this policy y'all apparently change customer to customer landing their rude and fowl accusations on people that simply ride a bicycle and wear a backpack, but let's not forget how amazing the employees are at committing slander. They seem to not realize defamation of character is a real crime and that they can be brought to court for spewing such hurtful and careless lies. Please let's not forget how I was literally started at by an employee from a mere 5 feet away from me and was followed around the store with continued staring even after I made this employee aware of how uncomfortable they were making me feel loudly enough for the manager on shift to hear and they just laughed about it and this employee continued doing what I had stated a few times that they made me very uncomfortable. I'm not sure if harassment or stalking are usable acts to use to explain what I felt like was happening to me, but that's definitely what it felt like... And so with that said I once again( because this wasnt the first time these type of things has happened to me at this specific locations by more then one employee) did not get to purchase a new flashlight that I need for my bike rides at night. And p.s. to your employees, I'm not homeless. I live around the corner but I do not have a vehicle at this time and regardless of that I enjoy my bike rides having a motor vehicle or not. And I carry my things in my small book sack\purse because thats what most women do. Sorry it's not to your liking.
Mr. James was amazing. He was very helpful—carrying our battery and doing our the testing. He showed us the battery options and recommended a proper replacement.
Had a great experience getting a replacement battery installed. The AutoZone employee that replaced my battery was very nice and knowledgeable. Thanks, Kenya!
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