Visit your local Pep Boys Auto Service & Tire Shop at 9704 Airline Hwy, Baton Rouge, LA, 70816 for expert tire services and all your car, truck, or SUV auto care needs. We specialize in oil changes, new tires, tire repair, tire replacement, and more, offering same-day services to help keep you moving. Our certified technicians provide additional comprehensive auto repair and maintenance, brake repair, battery replacement, inspections, and more. We proudly service hybrid and electric vehicles, making us your trusted local tire shop and auto care center. With over 100 years of experience, you can count on Pep Boys for reliable, professional service. Call or book an appointment today!
Hours not specified
What clients say about Pep Boys in Baton Rouge (LA)
I just want to thank the manager, Annie, and the mechanic, Benny. My newly married daughter and her husband were heading across the country to check in at GAFB, and one of their cars broke down. Both Annie and Benny took care of them and helped them the way a father would hope people would treat your kids. I am very thankful for them both taking an awkward and stressful moment and making it a lot easier. They are an asset to PepBoys. Thank you.
Came down from South Carolina to attend South Carolina vs LSU game. And caught a flat tire. Nice people, got the job done fast, and saved our trip. Thank Yal
I will always recommend Benny at PepBoys for all of your mechanic needs! Whether you are just looking to patch a tire or you need a new alternator, Benny accepts walk in appointments or scheduled appointments.
His staff was very friendly and accommodating for my last-minute walk-in visit!! 5 stars!! I will definitely be back!! thanks again Pepboys
We encountered a salesman who used misleading tactics to pressure me into buying more tires. He misrepresented Louisiana law by claiming it’s illegal to install only one replacement tire, without clarifying that the law actually concerns safety standards — not forcing customers to purchase multiple tires. This misstatement seemed intended to push me into buying extra tires I didn’t need. Always ask for the exact statute and get a second opinion before agreeing to major purchases.
I’ve brought several vehicles to Pep Boys over the years and they’ve always done a great job with my tires. They’re dependable, and I appreciate how many times they’ve gotten me back on the road with little hassle. Can’t speak for other places, because Pep Boys always done me right.
I had an amazing experience at Pepboys Car Care thanks to Shea and Bennie They went above and beyond to help me when no one else would. Their professionalism, kindness, and willingness to step in made a stressful situation so much easier. I truly appreciate their dedication and exceptional customer service. Highly recommend this location if you're looking for people who genuinely care!
Beware of taking your car to Pep Boys Baton Rouge for repairs. We have recently had an experience which has been deceitful, unexpected and financially devastating.
We took our car (a 2012 Lexus Rx 350) to Pep Boys on a Sunday because we had flat tire and the Manager on duty said we needed to change the second front tire too- so we did, and the cost was $705.00.
In addition to changing the two front tires, he said it was worth finding out what was causing the tires to go bad and then came back and told us we needed to replace the two front stunts of the car. The estimate given to us was $1460.00 for this repair. We said we had to be somewhere that morning so we will think about it and return.
Because the manger kept emphasizing the need to take care of this problem to be safe, the car was now brought back for repairs on Wednesday by my spouse. We were now charged $1675.00 for the struts repair for which we had been given a prior estimate of $1460.00 a few days earlier. After picking the car up, we realized the car continued to make the same rattling noise it made before the tire went down- so it was still not safe to drive this car.
We too took the car back to Pep Boys and asked that they rechecked the stunts and ensure they were well repaired because the car was still not safe to drive.
At this time, the manager on duty-Mr. "B" as I choose to refer to him assigned a technician to drive the car and see what the issue was. Upon return from driving the car, the technician left us in the car and after waiting for 15minutes unattended, we proceeded to find out what the update was.
Mr. "B" then said he had told my husband the car had 4 more elements that needed to be repaired for the car to run well and that it was going to cost $5000.00 worth of repairs total. My husband said he did not recall having any such conversation with Mr. "B" and Mr."B" could not easily print the list of repairs with estimates he said he had given to my husband as this should have been under my husband's profile. I then asked Mr. "B" why he was recommending $5000.00 worth of repairs on car that was worth about $7,000.00 when the $5000.00 could easily go for the down payment of another car and he did not have much to say. In addition, why would Pep Boys in the same location provide two different estimates ($1460.00 and $5,000.00) for the same issue?
At the end of the day, we ended up with two different diagnoses on our car, spent $2400.00 at Pep Boys and are continuing to have the same issue and are now wondering what to do next. For the record, Pep Boys refused to correct the repairs or offer a refund and this by itself is quite unethical for a business.
BEWARE of how Pep Boys treats customers needing repairs for their cars as this could happen to you too.
On a Friday evening at 6 pm I noticed a nail in my tire. I called Mr. Bennie and he was more than happy to help me. Annie, who was working the desk was so pleasant! I was greeted with a smile and they had me all fixed up in under 30 minutes. This was my first experience with this business but it won’t be my last! Job well done and I found the store to be very clean! A huge shout out to Mr. Bennie, Annie, and Jarod for great and prompt service! Have a blessed weekend!!
Came in today to replace a battery terminal. Benny not only replaced it for me, he showed me how to do it myself. He went above and beyond for me. This was the best service I have every received, thank you for everything. Great bloke.
Outstanding experience! I drove a rental car to Baton Rouge from Oklahoma City with a very slow pressure leak in one tire. Eventually, it went flat. I couldn’t return to OKC on the spare. Avis directed me to Pep Boys and Bennie really took great care of me. The wait wasn’t as long as we thought it would be. He got right on it. Determined the tire needed to be replaced. Patiently waited in Avis to give him the go ahead and replaced it for me. I can safely return home thanks to Pep Boys! Thanks for a great experience
The employees at pep boys are efficient and Courteous. I can tell they enjoy their work and are always happy to answer any questions a customer has. They get your vehicle in and out in a timely manner. *****
We were traveling from Georgia to Texas and our AC went out. Bennie and Shea went out of their way to get our issue not only diagnosed but repaired in the span of 4 hours. Thankful for their honesty and hard work!
As always Bennie is my tire guy in Baton Rouge. This is 4th vehicle I have trusted him to service. Always goes above and beyond to help myself and other customers with a smile
HORRIBLE experience with employee named Bennie. Called before I came in inquiring about camper tire. Talked about 10 min. the man said he had two in stock. Walked in, told Bennie I just talked to someone about two camper tires. He cut me off and said “you didn’t talk to anyone here. I’m only one here and the phone hasn’t rang all day” I heard others talking in back. I told him again “we just talked to someone” and he cut me off again and started yelling and said “we don’t even sell camper tires”. I had the tire with me and he said “what’s the #” I said “I don’t know” and he rudely said “well you gotta give me the # off the tire” and he would NOT show me which # he wanted. Then he started looking through the computer after I finally found it and he said “I have one here but it’s old, been here a long time, probably dry rotted” I said “I thought you said you didn’t have this tire and didn’t even sell them” and he started yelling again, not making sense contradicting himself and said “you have to order them from the warehouse” and I said well how can I do that? He said “you can order them or I can but you will just have to order them yourself.” I said “why did the guy we JUST talked to tell us to come because he had two right here in stock?” He started really yelling again “YOU DID NOT TALK TO ANYONE HERE!!” and turned his computer screen around and said “do you see any on here??” I didn’t even know what I was looking at. I just turned around and left. I have NEVER been treated like this and called a liar by any business in my life. My nephew was with me and he was a witness. I will NEVER step foot back in that place and I will be sure to tell my story wherever I can on social media. ZERO STARS.
I was in from out of town to get a set of tires for an older vehicle so that I could drive it back home. They had what I was looking for in-stock and I was able to make an appointment ahead of time (making sure that my coming in to town was not a wasted trip). Greg was very friendly and helpful and there was plenty of communication to make sure everything was taken care of. The turnaround on the installation of the 4 tires was very quick.
If I am ever back in town and need a service that this Pep Boys provides, I would not hesitate to use them again.
Friendly, professional, and courteous service have been hallmarks here at this location for twenty years. Shop manager Benny Warner’s personal touch keeps me coming back.
Professional, Friendly, and Prompt. Benny accurately assessed my vehicle's issues, prsented me options, and readily kept me informed of the repair status. Shea competently answered my many technical questions. Between them both, I couldn't have found a more honest, thorough, and friendly experience in making my vehicle roadworthy again for another 120k miles. I will patron again and highly recommend this Pep Boys Team. Thank you and God Bless!
Assistant store manager quoted wrong price on 4wheel alignment and once I handed the keys over , an estimate of 188 came back via text once I left the property. Original quote was 99.99 with them having the knowledge of the vehicle, make and model . No one called or updated the car status to notify me that the vehicle was ready. Also a shop fee is never mentioned. I don't mind paying the price but I rather store managers or just the business be upfront with the prices instead of the vehicle being left in their care and price changed unexpectedly. I would imagine the assistant store managers would be familiar with the price changes or could give an estimate before customer leave the vehicle if the customers asks the price . But I will say the assistant store manager had a great attitude and was friendly which is part of the reason I gave the business a try .
Mr. Benny at the Baton Rouge location on Airline has great customer service skills. He was very knowledgeable about the tires, warranties, and alignment. Overall he is a great sales man!
Greg and Ben are the BEST! They changed oil for me 10 minutes before closing and never once made me feel guilty for showing up last minute. They have won my business.
"We are extremely pleased with the performance of your staff at pep boys, Inc. They constantly present themselves with professionalism and a wide range of technical abilities. Their service is timely and efficient. They perform the job correctly, the first time!" Thanks a lot Bennie and the Mechanics.
When your college kiddo needs vehicle repair asap and you are out of state, it is nice to do business with a group that is kind, understanding, and takes time to make sure she is informed on what is needed and why. Greg and Benny were super helpful and made sure to ease her mind and ours. Thank you for the support!
Benny, the manager, was very honest and helpful with helping my daughter with her vehicle. He diagnosed and corrected her tire issues and got her back on the road. He also directed her to a coupon to save on her oil change. He is always a gentleman.
Greg and the team were AMAZING! I hit a pot hole and two of my tires blew out on our way home. On Sunday and we still had 8hrs to go! They got me back on the road. AMAZING service, great price, and wonderful team!!!! Don't hesitate to go here! At 9704 Airline Hwy in Gonzalez, LA 70816.
Decided to purchase another set of All-terrain tires at 40,000 miles to continue my comfort on and off the roads but wanting more if possible. Researched the Michelin LTX A/2 tires which carries a 4.9 rating across the board with a price to match its rating. Upon researching for a couple of weeks on this particular brand tire I was able to locate these tire via the web at Pep Boys. I reached out to them and got Mr. Benny on the phone. I explained to him what I was looking for and he indicated that he can have that particular tire in his store the next morning. We both agreed to go forward with the order. Received a phone call the next morning from Mr. Benny saying the tires were in his store awaiting for my arrival. I arrived to the store the following morning due to me living out of state and the tires were there. Mr. Benny’s service team swapped out the tires in record time without any damages to my rims. The customer service was so outstanding throughout the whole process, the price of the tires kinda slipped my mind. No worries. Pep Boys support Military which ease the pain at checkout.
The tires are a 4.9 rating as advertised and the customer service is 5 Stars. Thanks to Mr. Benny and his TEAM. Job well done!!
Bennie was great. He helped me get lined up with a credit line through Pep Boys to get my struts and alignment done. Very nice guy and he helped me get my car back on the road safe. I highly recommend coming here for service.
We stopped at Pep Boys in Baton Rouge because of low tire pressure. We were told it would be a two hour wait because of work ahead of us. Our wait in the lounge didnt take that long when the guy came and told us a tiny screw caused the low pressure, they plugged the hole and didn’t charge anything! We are so appreciative for the fast friendly service. Thank God for good people in this world!
6625 Village St, Baton Rouge, LA
Website
