Courteous service and prompt diagnosis and repair solution. Straight forward pricing and cost estimate. I definitely would recommend. Beware of friendly dogs ! This was my first experience and one of the best in BR! Appreciated!
They helped tow car and stayed in communication with me about repairs needed. Pricing was reasonable and they got it done very quickly. Will definitely be back.
Worst place ever don’t go there they only greedy for your money VERY UNPROFESSIONAL keeps your car long they made me pay 2200 for a motor come to find out they left the same motor in the vehicle after they so called fixed my car they messed my AC up and my ABS card and also this was in June and now we are in December and my truck is broke again cause the motor done locked up and now it doesn’t want to start.
I came in for a front end brake job and left out completely satisfied. I will be coming back for oil changes and all of my services needs on my Kia Sorrento
They have always done right by me. Even when I asked then to look for additional work at my oil change after 50k miles, they told me all I needed was the oil change. Honest and good people.
Bought my car here in July they told me I needed a catalytic converter and a transmission mount that was $1,100. Car went out on me 2 weeks later they claimed I needed more mounts, that was $425. When I picked my car up and pulled out of the shops parking lot my car was literally still doing what I was doing before I brought it there. I called the shop they made me bring it back and claimed it was some coils. Meaning the mounts wasn’t what my car needed when I asked did they diagnose my car the young Latina girl at the desk said you had to ask for a DETAILED diagnostics which is what should’ve been done in the first place. Son not being you car here they don’t tell you what’s wrong with your car. My car hasn’t ran the same since I bought it to them in july
Don’t be fooled by the positive reviews — this is by far the worst mechanic shop I’ve ever dealt with. I brought my car in for a new rack and pinion, and when I got it back the same day, the steering was completely off. I immediately called and refused to accept it in that condition. When I brought it back, they tried to claim my alignment and suspension were the problem, but I know my car inside and out — I work on it myself, and I had never had those issues before. After their so-called ‘repair,’ the suspension was damaged, the assembly was wrong, and multiple sensors were messed up. Now, after just two days of having my car back, I can’t even drive it and I’m forced to pay another shop to fix their mistakes. This place cost me time, money, and unnecessary stress. Save yourself the trouble and go somewhere else. They can play you if you dont know anything about car but if u do know just know you will be on side of the road sooner rather than later. To make my point clear i wouldn’t let them do an oil change on a bike. Cheap towing though
Wish I’d Gone there first Dealership would not service my car because it was over 10yrs old Other auto shops, national chain mind you, could not diagnose the problem. Vincent and his guys were able to and I’m driving my car again. Runs like new
They were able to diagnose an issue I had worked on for a long time. Very thorough and professional. Good pricing. The amount of vehicles and people being serviced were another testament to their good work.
DO NOT GO HERE!! IF YOURE READING THIS, GO TO THE NEXT LISTING!! WASTE OF TIME, EXACT DEFINITION OF UNPROFESSIONAL,. Does NOT COMMUNICATE EFFECTIVELY, my bad AT ALL. HANGS UP WHEN YOU ASK FOR MANAGER. 0/10 not recommended.
We blew the head gasket of our 2018 Hyundai Elantra Sport. We called a lot of shops around our area, spoke with friends who are mechanics, and did a lot of research before deciding on whom to trust. We are incredibly happy with Velasquez Auto for their work, time frame, price, and most of all, for their understanding and compassion they showed towards our dilemma. We highly recommend this establishment for any and all concerns. Thank you for getting us back on the road.
WORST EXPERIENCE EVER!!!!!!!!!!!The girl at the front desk has an attitude every time you call. They have dogs all over the property so when I got my car back after they had it for a month, I had scratches all over it from the dogs. And on my way home, the check engine light came on AFTER they “replaced the motor”. I asked the front desk lady on what to do and she suggested that I bring the vehicle back to them and let them diagnose it even though “it’s not our fault and you chose to get the motor from your warranty company”. I know for a FACT Velasquez was sent a brand new motor from Texas to complete this repair. Not to mention, they also split my ABS cable which caused my shocks in the front end to lock up. I ended up taking the car to Goodyear because at this point, Velasquez had completely lost my trust. The technicians at Goodyear, repaired the ABS issue but needless to say, Velasquez did not do anything to help me. They are money hungry and thieves. And my damned engine light is BACK ON not even 24hrs later.
I am so grateful to have found this place! This was my 2nd time getting serviced by them and prices are reasonable, customer service is always good, Henry is so patient, and they serviced my vehicle in the same day(I was willing to leave it over the weekend). Bring y’all cars here!
Mr. Henry is the only person I trust with my car repairs. His staff is wonderful and vey helpful. When my truck stopped, the tow truck service is coming to get me from wherever in BR in a timely manner.
I was referred here after I purchased new tires elsewhere. My alignment was horrible… I had a great experience here! Great price, super friendly people. Will definitely return and would definitely recommend!
Great experience. Start to end awesome communication and pricing. They have a system for notifications and quoting that I really liked. I highly recommend this shop to others.
It’s been over a month since I had my car repaired. I’m very thankful that I found Velasquez Auto. I spoke to Carlos and he listened to me!!!! Listening costs absolutely nothing!
I had my car towed from a so-called “reputable” dealership. I was told that my car was beyond repair. They supposedly changed my spark plugs and tested them with my coils which still did not resolve the issue. Plus, the costs to experiment on my car was racking up fees. I decided to have my car towed to Velasquez.
Velasquez performed another diagnostic and found that the spark plugs were never changed. After replacing my spark plugs and coils, my car started up and ran smoothly. It’s still running smoothly. It’s been a month!
When you find a good, honest mechanic, support them!!! Write a review! Thanks, Carlos!!! You saved me from a car note!
I’ll definitely be going back if I ever have another car issue. I was quoted for almost $400 at Firestone for them to fix an issue that Velasquez fixed ( really quick ) for only $100.
Very Good Service. Carlos was very honest and informative about my Mom Mrs Annie's vehicle on yesterday. And the alignment was very affordable and timing was amazing. Carlos still serviced Mrs Annie which came from out of town on yesterday evening and she was still out before dark. So if you need any work done on your vehicle this is the place you want to go and ask for Carlos.
The best car care company I ever been to! Fantastic work! Constant updates, and the were courteous!! I had a transmission installation! Thanks Valesquez!
I’m really happy with my service at Velasquez ,My car had a check engine light on and started leaking,Velasquez got it fixed fast and was very affordable. I also really appreciated them explaining what was wrong and what they were going to do to fix it. Often times as a woman mechanic shops don’t bother explaining anything which really sucks so i really appreciates that at Velasquez ,Will definitely take my vehicle there for maintenance, etc.
to all the stuff and hard workers in this place. I will write you a ticket if I see out there Carlos you think you slick. But thanks to all you guys. Henry you and your Brother amazing My jeep wrangler was done right now I have no issues. To all those who the same issues I have which my jeep was overheated only if I past over 3000RPM.if it’s in park will not and I get on the Highway if I go past 3000 RPM it will go past the half in till it gets to the 3/4 then i slow down a little and it go back to half. That was my issue I tried everything from radiator thermostat lines I’m talking about everything you can think of waste a lot Money I took it to those guys and they have it done.yah the owe me some money but Henry I’m know you good for it Brother much
My 16 ft box truck broke down in baton rouge on my way to Miami. I looked up a couple mechanics near by and decided to give Velasquez auto repair a chance. I need a new transmission. They replace my transmission at a fair price and within a couple days. I'm extremely satisfied with there service. Give them a chance they won't disappoint you!
I was having some car issues and had to tow my car to the automotive shop I normally use. Henry (the owner) got my car hooked up extremely quickly and gave me a ride with my car. He was very sweet and patient with directions. He even made sure I had a safe ride home before he left. I will definitely be visiting this business again. It’s been an incredibly rough day and Henry was amazing. Super fast and friendly service.
They gave me a reasonable price on work; done within a reasonable time. No unexpected "fixes". Lourdes at front desk is very friendly & helpful. About this trip in for repairs there. Quite satisfied .
Sep 21, 2019
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