Aalmost There Towing provided IMPRESSIVE EXCELLENT CUSTOMER SERVICE!! Crystal was amazing and professional on the phone and Mr. Stacy was just as amazing and professional in person. When leaving the car repair place, the repair service staff said that Aalmost There Towing Service was their favorite towing company. THANK YOU!!
What an amazing experience! From the initial call through completion, everyone involved was so responsive and kind. Sanchez arrived within 30 minutes. It was raining, I couldn’t see well, and a median appeared. I realized something was wrong when I felt like I was in the air and realized I was driving completely over the median. (Seriously, there needs to be better lighting or at least paint the edges of the concrete yellow.) One tire immediately popped and another was hissing. Two bad tires on Government at 8:30 PM in sketchy weather is NOT a good time. Fortunately, Aalmost There was THERE for me. Sanchez offered to see if he could change one tire (took out the spare) and just add air to the one that was partially deflated (had stopped hissing). He quickly realized there was definitely a leak. So, the spare goes back in, and Sanchez proceeds to take amazing care of my vehicle, and even helped me get up in his tall truck. He was more than just polite—he was kind, went the extra mile, and was incredibly competent. He even gave me advice on how to handle things tomorrow, since there wasn’t a drop box (he offered to go look for me). Seriously, if this is how they run their business, you should call Aalmost There Towing. It’s been a frantic couple of hours of worry, but Sanchez and company made things so much better. This is the kind of service that earns customer loyalty!
Almost There Towing was very professional and helpful. I was in a car accident and they responded to my insuarance claim. They handled everything with my insurance and made sure everything was taken care of. I recommend them, especially for car towing needs!
I called this company to get a tow for some people that were stranded. They told me the price and I left the money with the people. I left and thirty minutes later get a call that thier truck broke down. I was upset and worried for the people and was about to turn around and go back. They then called me five minutes later saying that the manager was going to get another truck to make it happen so that we could help the people!!! I love it. Highly recommend.
Do not use this company. Their drivers have horrible customer service skills and either lack proper training or are too lazy to properly do their job. Geico requested their tow services after I broke down. The driver appeared wearing house slippers and he played raunchy & derogatory rap music while I rode with him. Upon arrival to my apartment complex the driver attempted to leave my vehicle parked halfway out of the parking slot and blocking the driveway. I informed him that he couldn't leave the vehicle parked that way and he reluctantly pushed it back into the parking slot. He did not make any efforts to straighten the vehicle in the parking space. He left the vehicle slanted and double parked in two parking spaces. I requested that he straighten the vehicle out and he refused to do so. He told me that he was not about to overwork himself in this 100 degree heat. I informed him that I would be filing a complaint and he told me to do what I had to do and he then drove off. One of my neighbors had to help me properly align & straighten the vehicle in one parking space.
Gave them an exact description of the vehicle needing to be towed. Wrecker showed up and said it was going to be another $1,000 to tow 1.5 miles on top of the $300 they already charged. After my driver waited 3Hrs for them to arrive
My girlfriend and I needed a tow at 1 in the morning after the control rod to her front tire broke off and they were the only ones to come to our rescue. They took care not to damage the vehicle and were incredibly resourceful as they figured out how to get our car, sans tire, onto the bed of the truck. On top of all of that, the two gentlemen who picked it up were very friendly and only had our best interests at heart. I would recommend this company again and again!
We used car towing services with Jason. Incredibly helpful guy, He just not towed our car in a timely manner, also repaired our car coming on-site within a day when other car body shops were backed up for several months. His team mate Nate is as good as he is. I'd use their services again. Very reasonable in cost as well.
I would strongly suggest this towing company. My car was stuck inside of a ditch and they were sure they were gonna be able to help me at 2 in the morning. Mr.Jason was there to help pull my car out of the ditch for me. He was very kind, sweet and respectful. And over all, he was cooperative and easy to work with and highly understanding.
I had a great experience with Aalmost There Towing Company. My car broke down on the interstate and they towed it for me to my house, for a fraction of what I thought I was gonna have to pay for towing.
The driver, Jason, was there before the projected time and was a really cool guy. I would definitely recommend them to any of my friends and I will be using their services in the future if need be.
My driver was punctual and professional and my overall experience was a positive one. I will most definitely use Almost There Towing should a future need arise, as well as recommend them to friends and family.
My experience with Jason F. was perfect. In fact it was such a great experience i think ill get stuck again just so I can hang out with him. His professional demeanor and his business acumen helped assuage my fears....I am wound tight by nature and I was terribly worried that my wife would find out I got the truck stuck at my buddies house at a poker tournament I was specifically told I could not go to.....to make a long story short.... I got out, I lost all the baby formula and diaper money on a bad beat and my wife still found out........... the encounter with Aalmost There Towing made it Aalmost worth it.
All 4 tires and rims were stolen off my 2019 Nissan Altima SR right in front of my apartment during the night, so you can imagine the anger.. frustration.. and stress... I called my insurance to file a claim but I needed my car towed from my apartment to the. Nissan dealership. Stacey came and he was sooooo upbeat, uplifting, funny, and reassuring that he would be able to get my car handled with no tires on it. He placed my car on “skates” and in about 25-30 minutes he had my car safely on the flatbed. He was polite and made me feel better about the incident. Thank you so much Stacey! You’re amazing! :-)
I just had to get towed and I have never had a company get to me that quickly. And even if that was a coincidence, the driver was amazing. Very caring and helpful. Sad I didn’t catch his name, but I thought I was going to see him one more time after I checked in and he dropped the car off
My Dad called this towing company for me today at 900 hrs and they OFFERED the discount and told him they'll call when the NEXT available tow was ready. I had to call them at 1400 hrs asking where was the tow or eta. The woman on the phone was like because it was a discount I would have to wait til there was a available tow. Well MA'AM I could've paid full price! Then when I said I can pay full price THAT'S WHEN A TOW BECAME AVAILABLE! How come when I said I can pay full price an available tow popped up out of nowhere?!?!!! this is janky and unprofessional business. They OFFERED the discount because I was going to a shop that they have a business deal with. It's not like I ASKED for the discount and if I knew it would be this much of a hassle, I would've paid full price HOURS AGO!!!!!!!!! So no I decided to keep my coins because the discount was only $40 off and I received poor customer service. Poor service for something they made seem was a deal!
Point of it all: don't get the discount, you'll be a second class customer to them. Your money is not good enough for them to show up at a decent time. They lost $87 being hard up over $40
Definitely deserve negative stars, that should be a thing. I honestly think the company is writing the good reviews on here because no way!
I was on my way to work last Thursday and had to go offshore. As soon as I cross the Texas Louisiana border my Range Rover goes into Restricted Performance mode. Luckily, my car had enough power left and I was able to pull over into Love's Gas station in Vinton, Louisiana. I had to call Geico to make a claim and the only company that would tow my truck back to closest dealership which was Land Rover North in Houston, Texas was Aalmost There Towing Company. I had to wait a while, 6pm till midnight, a total of 6 hours...but I couldn't leave my car and keep trucking off to work in my rental. Yea, I got a rental in 20 minutes from Enterprise in Orange, Texas that was amazing as well. However, I want to thank everyone at Aalmost Towing Company for turning my crisis into a manageable "project" with a viable solution. This company is highly professional, stands by their word, and they truly deliver. As long as you are patient and understand that the trials and tribulations we come to suffer shall soon pass and trust in a Higher Power. However, it is really nice to know that there are still good people in the world that will support you in your darkest time. THANK YOU NICK for making the drive and also thanks to the lady on the phone! This company is the BEST!
I wish I could rate this higher because the owner went above and beyond our expectations on helping us get home. We were stuck waiting for hours for help to arrive because we didn’t have the equipment to change our tire. He made sure we were good to go without anymore problems. Honestly the service was great, made us at ease even though we were tired and annoyed cause we still had a long to go, I wish him and his company the best.
Stacey was a certified guardian angel, i was on my last leg and out of options being out of town and on a weekend day and he hung in there with me,returned my key that i left in his truck, assisted me in changing my tire once Walmart declined to provide me services due to my car being lowered etc. Good humor and certainly cares about his job. This man deserves the world, i could never repay him fully.
One of the most incompetent and uneducated workers I have met. He dragged my car 60 feet in the ditch, lifted it by the front driver tire into the air onto the rear wheels nearly tipping it over with my husband inside! As I am screaming at him to stop he says this is the only way. No, No its not the only way! Instead of getting the car out of the mud he was only digging a deeper hole, putting my husband in danger, nearly ripping my tire off and scraping the front of my bumper. Filling a formal complaint in the morning! I did not pay for this service nor would I have! He left his cable down as he took off and busted his air valve stem on his own tire! Wouldnt have even stopped had CPD not yelled at him.
Car broke down and All Stare road side assistant hooked me up with Aalmost There. The lady on the phone was very nice and helpful. My $50 credit from All State for the assistance covered the entire bill, I paid nothing. The tow truck showed up within about 20 minutes (quicker than the 30 min timeline given to me). Brance was the driver and was very nice and helpful. He took my car to the dealer and made sure to let me know after it got there. I am usually very stressed about dealing with tow companies because of previously bad experiences, but Aalmost There really showed me a much better side of the tow business that actually focuses on customers. I Hope other companies will follow what Aalmost There is doing and I encourage you to use them whenever possible.
I call the company for a tow.. they told me $112 to tow my car 8 miles.. Okay I went with it. It took the man 2 hours to get to my car when they said it it would take one hours. (Strike 1) when he got there he ask me if my car was running I told him no. He told me it's going to be a extra $25. I told him that I told the lady my car wasn't running. When I pulled out my phone to call the lady back.. he jumped and said. It's $112. (Strike 2). Once he got my car on the truck. I told him I'll meet him there. I got there at the shop for about 11:20. I waited two and a half damn hours for my car to get to the shop.. and when I called the company to see where my car at.. they told me that they sent the tow truck to pick up TWO other cars and drop them off as if my car was not important. From the start to finish I have a bad experience with the company. I don't recommend them to anyone.
Wonderful experience with these guys. I was stuck way out in the mud miles away from any paved roads. They made sure they could make it out to me. Sent two trucks just in case and got to me in a timely and safe manner. Both men that came were very knowledgeable in their job and extemely kind. Great hospitality from the people at this company. Would definitely always call this company over any other anytime service is needed.
All was ok. Slapped with a $20 fee for a jumpstart I didnt ask for. Only because they asked me why the vehicle wasnt moving and I told them that it wouldnt start over the phone(I thought it was a simple description for notes). I had already bought a battery and had it fully charged. So I knew a jumpstart would do nothing. What sucks is that he rushed out of his truck to do this when he arrived and it was a very worthless gesture. I was notified about the fee after the fact and just before loading my vehicle. However, I am a well tempered individual who would rather avoid arguing in a dire situation. Besides the previously stated, Joey was very helpful, courteous, and worked at a good pace.
Amazing service. Far better prices than anyone in the state, and better help and customer service than anyone else by a mile. Highly highly highly recommend Nicholas Duplesis as a tow truck operator. He not only went above and beyond to try to get my car in neutral before dragging it and giving me an up charge, but helped me get my car started without charging a fee. This kind of customer service is unparalleled by anyone and this general kindness from a great individual brings a tear to my eye. Please call them and ask for Nick! No one else comes close. A+++, 100% recommend, no one better.
Fair prices, good customer service - on phone and in person. They were willing to pick up my car without me being present, and we're able to flat tow it from a tight parking space without incident. Clayton was great!
These guys got me out of a real bind. It was a bit of a wait because I called during rush hour, but they arrived on time and got my car out of a ditch in just a few minutes. Really nice phone staff who let me know when the truck was on the way so I didn't have to wait with it. A+++
Great, friendly service. Showed up before they said they would, the guy who came I think his name was Jason loaded my car and towed me home, told me some hilarious stories. Highly recommend, priced very well.
I was broken down on the interstate coming home from an outing in New Orleans and I hit a pothole and blew three tires. I called my insurance and they sent out Nick from Almost There. They told me it would be 2 hours but he got there in 70 mins, had the car up on the truck in 10 mins and got me to a tire shop. I highly recommend calling these guys, their office people are very helpful and friendly! Thank you!
I wish I could post this review with no stars selected. The absolute worst service I have ever experienced. Unfortunately GM Roadside Assistance selected them to take care of a customer for me. They have had her vehicle hooked to the back of their truck for 7 hours now and they were only towing the car maybe 15 miles. Instead of calling another company to come get the car and take it to where it needed to go they have elected to leave it hooked to a truck that had broken down on the side of the road. I would not recommend this company to anyone.
Horrible, disgusting, rude service. Literally the worse service ever. Brittany, the receptionist or whomever answers the phone, is very unprofessional and rude. The service is literally horrible. I waited for a tow truck for over two hours. I called the company five, no six times to see where the tow truck that was supposed to be there "30 minutes ago." My phone was dying with no car charger and I am a single female stuck in a car on the side of the interstate for over 2 hours, in the dark. Hello? Please, save yourself the time and pick another towing company. Hell, pay for another towing company. My life was put at risk with this one and then they had the audacity to treat me like I am the one in the wrong. I am beyond pissed. Zero stars, one because I had to.
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