We wanted to get our son’s 2015 Tundra inspected,oil changed and door locks fixed before he left for college. We had an appointment at John Harvey Toyota for Monday August 18th. They hadn’t even looked at the truck by Monday the 25th. So, we picked it up and took it to Southern Automotive. They were able to diagnose the problem and fix it within 48 hours. Super friendly service with years of experience. We sure do appreciate them!
They did an excellent job. Everything was handled quickly, and the car feels perfect now. The people there were easy to work with and made the whole thing simple.
Great service and great people. They got everything taken care of without any hassle, and my car runs perfectly now. Definitely a place I’d go back to.
Came to Shreveport to visit family with a missing front lightbulb on my hybrid car(my hybrid engine doesn’t have anything to do with my lightbulb). However, after calling over 7 autoshops in Shreveport for help with putting another lightbulb in even with taking some of the screws off only DAX stepped up and blessed me with my lightbulb issue. Even I don’t know anything else I know if I’m ever in need of great customer service and autocare Dax here at Southern Automotive Service is where I’m coming.
Great people and great service they found out something that was wrong with my wife's van that it wasn't even there for ill always bring our vehicles here!!
After going to 2 places in Ruston who absolutely knew nothing about being a true mechanic shop, called Mr. T.J. and took an hour drive and within an hour Mr. Dax had my truck ready to take an 11 hour ride! HANDS DOWN the BEST SHOP I have been to in forever!
Only place I take a vehicle to now. Oil change may take longer than "quick" places but I know they did it properly and no one is in my face trying to "upsell" air filters, wipers, or other things I didn't ask for.
Unlike another local Garage, this one didn't tell me I "had to have" sensors replaced... when all I requested was an oil change. Since when did Code Reading get added to an oil change?
They have a wait for a reason, the work is good and the prices are fair. It has been a while since I found a shop with guys that can diagnose by ear not just reading codes off a machine.
Thought this establishment would fulfill all my requests for my vehicle but staff was very rude especially Dex. DO NOT go here, if they don't have the common decency for you, why should you trust them with your vehicle.
Was so sad when my car went out in me… super grateful for southern automotive!! Found out it was the alternator and replaced a couple other things and my car is running better than ever!!! Thanks guys!!!
Was referred by my employer. Service took 2 weeks to eventually even look at my car, and when they did, they made absolutely no helpful payment accommodations for a repair I could barely afford. Staff was rude, Karen made an immature comment about my Alma Mater college, which is absolutely no way to build customer rapport. Neither will I nor my employer bring any more of our vehicles to this location. Going back to Firestone.
Diagnostic cost was good and affordable, found the issue with my car. Pulled up to the parking lot and my car windows were left open though. (It had rained the last 2 days) also left garbage bag and some other things in my car.
I evacuated Baton Rouge due to Hurricane Ida. When I got to Shreveport, my brakes failed. I brought my van in the next morning, they diagnosed the problem, and they said that it could be fixed the same day! I can now get back to my house (or what’s left of it) tonight! I will be eternally grateful to the kind and wonderful folks at Southern Automotive. God bless you all!
I want to express my gratitude to Dax for all of the efforts he and his crew made to ensure that my truck was repaired as soon as possible. I was from out of town and needed to get back to Missouri. The Ladies in the front office were exceptional at customer service! I was treated by all as a valued customer and not as a number! I definitely recommend this establishment for anyone's repair needs!
Very knowledgeable and professional! If I am in Shreveport and need repair service again, I will be going to Southern! Daks was the ultimate professional!
Good honest assessment for the buyers pre inspection service. Kept me from buying a car that needed $2000 in repairs. Will take my next car there for service.
Not great considering the circumstances. I try to take negative reviews of others with a grain of salt, however; if you are reading these consider them when you make your own assessment. They are definitely possible experiences.
I have an 04 ford excursion that needed ball joints. I took in to Southern Automotive to have the work done. No problems at all! It was done on time, (I was wanting it done before we went on a trip, so that was important.) and the price was very fair! Anything else I have need of, I will be taking it to Southern.
Wish I would have read these reviews first! I was referred here to handle up on a brake issue. Was initially quoted $1,100 and few days later that went up to $1,500 which I again agreed on. Was told they would have it ready the next day and that they would call. I called a few days later and they said they would have it ready the next day and call me. A couple of days went by and they called and said it was somewhat fixed. When I went to pick it up the bill was $400 more than what I was quoted the second time putting it at $1,900.00. After all this money my brakes were never fully repaired. They threw a bunch of parts at me trying to fix the problem and will charge you everything from shop rags to carb cleaner so don't expect any breaks or accurate quotes. -Shane McCormick
My van was repaired on time and at the estimate that was given. TJ and Mrs. Jimmie are great to work with. I will be going back if I have any other vehicle problems.
Southern Automotive has done great work on all my family's vehicles at very reasonable prices! Everything from oil changes & tire installation to more serious mechanical work. Not to mention the great detail shop they have, too!
This company really needs to make policy changes or they will pay in due time! I was told before any work was done to my car that there will be a $88.00 diagnostic fee. Agreed. As I suspected, the starter was dead, so a rebuilt starter was installed. I was then informed that the car was up and running, but the engine light alert activated. The mechanic stated that another diagnostic test can be performed for another $88! NO SIR! The engine light was not on before delivery! Therefore, a free test should have been offered! Could have been a simple vacuum leak.
Step#1 Diagnostic Test
Step#2 Inform customer of issue
Step#3 Replace faulty part
Step#4 Shop is liable and owes free test for any activated codes while in their possession.
Get it together!
Spent over $6000 and ended up with more problems than I started with and then they sent me a bill for another 3000- dont think so! They killed my car and I had to buy a new vehicle . CONSUMERS BEWARE!!! Save yourself the money and stress and go somewhere else..
Great service, but if you want to get something fixed, DO NOT go here. Didn't rebuild my transmission properly even after paying $5000+ for work. Also forgot to mention while they had my truck in their possession, they also broke one of my side view mirrors.
My windshield wipers stopped working suddenly, and I needed to get them fixed. So i got online, and this was really the first time that I've ever tried to use another mechanic. I chose Southern Automotive Services because they had a professional looking website, so I figured they would be professional, and they were for the most part. They got to my truck right away, and started diagnosing the problem, which was an $88.00 charge(not bad). So I get a call telling me that they haven't found the problem yet, so they needed to take the steering column off, what they didn't tell me was that in order to do so the mechanic was going to have to work after hours, and because the issue had to do with something electrical it would be $90 an hour. So the net day they call me and tell me what is wrong with the wipers and also gave me a quote, which was astronomical over $900. I told them I didn't want to do that and they put it back together no problem, and told me when it was ready. So I go pick it up, and they tell me the total is over $300 when I only showed up with a few dollars more to pay the diagnostic fee. So after getting that worked out, they ate the extra fees. The diagnostic was accurate, but I took it to my regular mechanic and got the problem fixed and an a/c belt installed for not even a fraction of the quote they gave me. They are very professional and open with you with most stuff. I would only use them if you are in a tight spot and you have a lot of money.
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