Coffey's Towing & Recovery JunkYard in Louisville (KY)
| Address: | 4534 Poplar Level Rd # A, Louisville, KY, United States |
| Phone: | +1 502-968-3377 |
| Services: | Auto wrecker |
| Methods of Payment: |
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| Website: | Website |
| Rating: | |
| ZIP Code: | 40213 |
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Working time & Location
Hours not specified
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Zip Codes
- 40177
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What clients say about Coffey's Towing & Recovery in Louisville (KY)
I'd give zero stars but that was impossible. This company was dispatched by my insurance company to pick up my vehicle on I-64 eastbound 1 mile past the Waddy-Peytona exit. Hazard lights blinking on an f250 pick up truck and it took them 7 hours... SEVEN HOURS to deliver my truck to Louisville. It wasn't totaled or upside down in a ditch. It had a flat tire. My vehicle was completely missing and in the care of COFFEYS TOWING for 7 (SEVEN) hours. What were they doing??????? What kind of business is this and what kind of people run a business like this! DO NOT TRUST THESE PEOPLE WITH HAULING OUT YOUR TRASH, much less your vehicle!!!! Terrible customer service as well! The woman on the phone has the phone etiquette of someone very uneducated! No tact at all!!! And then they still had the nerve to charge us $49 after losing my vehicle FOR 7 HOURS! No way I'd ever recommend these folks to anyone. And we own 4 vehicles. I would push my trucks home before I'd ever call this company! Update!!!!!!! As we picked up our vehicle last evening from the shop or coffees finally dropped it off after seven hours we realize why it took them so long they obviously dropped it off of the wrecker in someway because the entire back quarter panel is bent which they explain to us the tire did when I came off the rim which is not what happened at all it's plain to see that the corner of it has been dropped on to something and was not hit Buy a piece of rubber. The only thing that could do that type of damage is concrete or steel not a piece of rubber flying off otherwise everyone would be in the body shop once their tire went flat!!! Unbelievable !!!!
This company is the worst. They gave me an ETA of 90 minutes, were extremely rude to me on the phone (3 different people), and didn't show up for 4 hours. They showed up with the wrong towing equipment even though I explained my car needed a flatbed due to the rear tire being busted.
If I could give zero stars, I would. I had an appointment at Meineke for 2:30. I called their roadside assistance line to schedule a tow and was told that they’d scheduled one and would send the info. At 1:15, I got a text saying that Coffey Towing was the provider coming to get the car and that they would be to my location within 75 minutes (by 2:30). At 2:30 I called Coffey Towing to get an estimated timeframe, and was told it would be 20 minutes. At 2:58, Meineke roadside assistance called to confirm I had been helped. When I told them I still hadn’t seen the tow truck, they placed me on hold and called Coffey. Coffey told them that there was heavy traffic (there wasn’t) and that it would be 20 minutes. At 3:46, I called Coffey back and told them that they needed to give me a realistic timeframe. She said that they’d had to dispatch a different truck from Nalley Ln and that it would be 10 minutes. I live in the 40218 area, and google maps showed the timeframe between my location and that street was a minimum of 25 minutes. The truck FINALLY showed up at 4:25. When he put the car on the truck, he put the front tires in the lift and raised it and then drove off without strapping or chaining the car down. Luckily we were only going a couple miles because there’s no way the car would have made it any further in one piece. As it is, he had to stop twice to get the car back up on the lift on the way to the shop. I ended up (obviously) missing my appointment and had to reschedule for tomorrow. I will never use this company again. I’d rather push my car.