Coffey's Towing & Recovery JunkYard in Louisville (KY)

Closed at this address

Address:	4534 Poplar Level Rd # A, Louisville, KY, United States
Phone:	+1 502-968-3377
Services:	Auto wrecker
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 47 Reviews
ZIP Code:	40213

Or book our professional car removal services online!

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1-888-853-0481

24/7 Available

Free Towing and Same-Day Pick-Up Available

We Are Junk Car Buyers With Over 30 years in the Industry, Working Since 1992

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SAME DAY SERVICE AVAILABLE! Price Quote Guaranteed

Top Dollar Paid
for Your Vehicle!

Working time & Location

Hours not specified

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What clients say about Coffey's Towing & Recovery in Louisville (KY)

This company is the worst. They gave me an ETA of 90 minutes, were extremely rude to me on the phone (3 different people), and didn't show up for 4 hours. They showed up with the wrong towing equipment even though I explained my car needed a flatbed due to the rear tire being busted.

Courtney Yates

05/23/2019 01:34:08

I'd give zero stars but that was impossible. This company was dispatched by my insurance company to pick up my vehicle on I-64 eastbound 1 mile past the Waddy-Peytona exit. Hazard lights blinking on an f250 pick up truck and it took them 7 hours... SEVEN HOURS to deliver my truck to Louisville. It wasn't totaled or upside down in a ditch. It had a flat tire. My vehicle was completely missing and in the care of COFFEYS TOWING for 7 (SEVEN) hours. What were they doing??????? What kind of business is this and what kind of people run a business like this! DO NOT TRUST THESE PEOPLE WITH HAULING OUT YOUR TRASH, much less your vehicle!!!! Terrible customer service as well! The woman on the phone has the phone etiquette of someone very uneducated! No tact at all!!! And then they still had the nerve to charge us $49 after losing my vehicle FOR 7 HOURS! No way I'd ever recommend these folks to anyone. And we own 4 vehicles. I would push my trucks home before I'd ever call this company! Update!!!!!!! As we picked up our vehicle last evening from the shop or coffees finally dropped it off after seven hours we realize why it took them so long they obviously dropped it off of the wrecker in someway because the entire back quarter panel is bent which they explain to us the tire did when I came off the rim which is not what happened at all it's plain to see that the corner of it has been dropped on to something and was not hit Buy a piece of rubber. The only thing that could do that type of damage is concrete or steel not a piece of rubber flying off otherwise everyone would be in the body shop once their tire went flat!!! Unbelievable !!!!

Valerie Whitlow

12/19/2017 15:45:12

Awful. Was told two hour wait. Then three hour wait. Then they would be there in 10 minutes. Then I was told they couldn’t give a time but were getting another driver and he would there when he got in. Then I was told I should just call someone else because she couldn’t find her guys. This was via Hertz roadside assistance too. We finally called someone on our own - they were there in 30 minutes and said it was ridiculous we waited four hours. That is not a proper way to do business.

Jaimie Schapker

07/13/2019 22:30:52

If I could give zero stars, I would. I had an appointment at Meineke for 2:30. I called their roadside assistance line to schedule a tow and was told that they’d scheduled one and would send the info. At 1:15, I got a text saying that Coffey Towing was the provider coming to get the car and that they would be to my location within 75 minutes (by 2:30). At 2:30 I called Coffey Towing to get an estimated timeframe, and was told it would be 20 minutes. At 2:58, Meineke roadside assistance called to confirm I had been helped. When I told them I still hadn’t seen the tow truck, they placed me on hold and called Coffey. Coffey told them that there was heavy traffic (there wasn’t) and that it would be 20 minutes. At 3:46, I called Coffey back and told them that they needed to give me a realistic timeframe. She said that they’d had to dispatch a different truck from Nalley Ln and that it would be 10 minutes. I live in the 40218 area, and google maps showed the timeframe between my location and that street was a minimum of 25 minutes. The truck FINALLY showed up at 4:25. When he put the car on the truck, he put the front tires in the lift and raised it and then drove off without strapping or chaining the car down. Luckily we were only going a couple miles because there’s no way the car would have made it any further in one piece. As it is, he had to stop twice to get the car back up on the lift on the way to the shop. I ended up (obviously) missing my appointment and had to reschedule for tomorrow. I will never use this company again. I’d rather push my car.

Amanda Padgett

05/17/2018 21:19:22

On Septemeber 15, 2012, I engaged the services of Coffey's Towing (Louisville, KY). My vehicle was disabled on the west bound side of Gene Snyder Freeway, approximately .5 miles from exit 23. I was told that my wait time would be one hour. In the midst of this my mother came to stay with me so that I could sit in her vehicle to avoid any dangers of the freeway. At two hours into the wait we called the Coffey's dispatcher to get an updated ETA. We were told it would be 20 more minutes. 30 minutes beyond that call, we recieved a call from the tow truck operator. He was obviously aggitated and appeared to be lost. There are 2 sides of Gene Snyder Freeway. The directions that were given were clear, as well as consise. When the driver finally arrived, he exited the vehicle screaming obscenities, above any acceptable decibel rate. He was very upset, claiming that he had been up and down said highway and could not locate us. He got within 3 feet of my mother and screamed at her that we had said we were on the opposite side of the road, flailing his arms at her at very uncomfortable distances and threatening manners. This all took place after a 2 hour wait, mind you. He slung the chains on the car abruptly in very tantrumatic ways. After getting the car onto the flat bed crooked (complete right side) he drove 10-20 miles over speed limit repositioning car to the complete left side when we finally arrived at the shop. He dropped the car abrasively and left without giving us any paper work to sign. We were never rude, nor vague to the driver. His actions seemed to come out of nowhere. I have never seen customer service be so disrespectful. It was a horrible experience. My mother is a soft spoken 60 year woman who should never feel threatened by a lost tow truck driver who is over 2 hours late, and is supposed to provide help.

Kierstie Aubrey

09/17/2012 13:19:34