We're here for any of your towing needs, whether it's Light Duty, Medium Duty, and Heavy Duty Towing which includes Hauling Heavy Equipment. We also do any kind of Roadside Assistance that you may need. Give us a call at (502)804-8284 with any questions or concerns and we'll be happy to help!
Hours not specified
What clients say about U S Towing & Recovery in Louisville (KY)
My trailer got stuck in a ditch while turning, so I called US Towing and Recovery for help. Over the phone, they told me it would cost $250 per hour, with a minimum of one hour. I clearly explained that it was a semi-truck with a trailer, not a small vehicle.
They arrived with a light-duty tow truck, completely unfit for the job. When I called back to let them know, the dispatcher admitted they needed to send a heavy-duty truck and said the rate would be $450 per hour. I agreed and asked them to send it as soon as possible, since my truck and trailer were blocking the entire street.
They promised to come, but never showed up. I waited over 3–4 hours, made more than 20 phone calls, and received no response.
This kind of unprofessional behavior is unacceptable in emergency situations. Leaving a commercial vehicle stranded for hours without communication shows a complete lack of responsibility and reliability. I would strongly advise others to avoid using this company if you need dependable heavy-duty towing service.
I had some car trouble and Angela came out and got my vehicle to the shop. Service was prompt, friendly and very helpful. Would recommend to anyone needing assistance.
I contacted Kia Roadside and they set me up with this company. It was close to their eta and the driver called me. I had been waiting about an hour. I accidently hung up, but he called right back. He was at the quarry. I learned from kind a passerby this was 5 minutes away. I clarified my location with the driver, provided my actual destination address, provided the intersection I am near to and can see through my rear window. He said he would try.
After receiving a notification from roadside that they could not find me, I called US Tow and I was told it was canceled because he could not find me. I got upset and said, "ok I'll just wait here by the corn." And she hung up on me.
I've been reassigned to Auto Tow LLC and spoke to Dispatch. He promised they will not give up on me.
Insurance contracted with the company for a tow. After waiting more than an hour I got a call from dispatch asking to confirm my location which I did. They asked if I was in the parking garage they noted on the map and I said no - that the parking garage is next to the parking lot I was in and has an entirely different address from the address I provided. 15-20 minutes later my insurance company called saying they cancelled the service because “they couldn’t find me”. They cancelled it with NO phone call from the provider stating they were having issues finding me. While I was speaking with insurance, my mom called US towing. They told her they couldn't find me and when she questioned why they didn’t call again, they then said it was because the tow truck couldn’t get into the lot because of a gate. My mom reiterated that I was in an open access parking lot at the address provided and NOT at the parking garage next door (which again has a different address then given) and again asked why they didn’t call and the dispatcher subsequently hung up on my mom without answering the question.
It’s been 1 & 1/2 hours of me sitting in a dark parking lot and it’s currently 2:30 am and I now have to wait another hour for a different company. As a young female, I feel exceptionally unsafe alone in a dark parking lot, but I am unable to move my vehicle (hence why I need it towed).
Unacceptable customer service and unacceptable practices (or lack thereof). And after they messed up instead of trying to address the issue they have the gall to hang up on my mom while I was on the phone with insurance. It is a slap in the face and frankly shows a significant lack of integrity, morals, and values as a company and as individuals.
See the picture showing there was NO gate limiting access.
Mike saved my husband’s truck today after I got it stuck in a deep ditch. He did a great job, showed up quick, spoke to me with respect, and took the time to explain and give me options on how to move forward.
We have found our go to tow truck company from now on.
The clutch in my M3 started locking up and slipping so I pulled over immediately. The gal that came to my rescue, was knowledgeable, super safe and a delight. It was refreshing for someone to not only know the car and what was needed and not to drive a car with clutch issues up onto the flat bed. I also enjoyed conversation with her getting me to the shop after. Definitely recommend.
Had a great experience this morning. My car wouldn't start and I had called for a tow. Upon arrival, Wayne was able to diagnose my loose terminal and got me going again in minutes! Saved a trip to a garage and a good bit of money im sure. Was a very pleasant experience and I'd recommend their service to anyone! Thanks Wayne
Angela was super great. She got to my home with my car in a very timely manner . She was extremely polite and worked very efficiently. I would highly recommend her to tow for anyone else. Thank you Angela!! You're Great
US Towing & Recovery was amazing to deal with! I highly recommend my driver, Angie! She was extremely easy to work with and made my tow a breeze! I will use her and this company for all my future tows!
Talked to an actual person whi was quick and courteous and helpful. Got an immediate call from the driver, who arrived earlier than he said. Payment was easy and i couldn't be more pleased with their work. Nobody wants to have car trouble, but if it happens, call these folks first.
Got a flat tire on the expressway, as soon as I put the request in I got a call from Wayne and he made it to my car in less than 10 mins. Took it to the auto shop I requested and dropped it off for me. Very easy and seamless and excellent communication.
So thankful for Wayne’s help when my car died. He was earlier than the anticipated arrival and was very knowledgeable and helpful! Wayne went above and beyond to get the job done!
Dispatch was quick and efficient. Driver Wayne was professional and super helpful, knew exactly where I wanted it towed, even diagnosed the problem and relayed that to the mechanic. I would give more than five stars if I could.
Wayne, the tow truck driver, offered outstanding customer service and support while he prepared my car to get taken to the repair shop. He definitely turned what could have very well been the worst day with car problems into a full on great experience! His customer service, knowledge and consideration were greatly appreciated by me! I can’t say enough about how much it meant to me that he stayed with me until my Lyft arrived to take me home. I value excellent customer service because I work in customer service daily. Wayne certainly epitomized what I would like to see from most people who interact with the public and that is just basic kindness to others. Kindness is so rare these days but very much appreciated by me!!
I honestly regret that I cannot remember the Driver's name, but I remember his attitude. This guy was most friendly, most polite and most professionally skilled at his trade. Best experience I've ever had with a towing company!
Highly recommend.
Mike was an excellent Tow truck Driver and operator, extremely professional and helpful. My vehicle was handled with care and caution, and I couldn't be happier!
Had me wait for 2 hours to not even show up, or communicate that they weren't coming. Spoke with some lady and she said it'd be 45 minutes. Then, you couldn't even be bothered to answer the phone. You guys are trash.
Late night request through AAA was responded to by US T&R. They were quick to arrive (within an hour) and the driver, Ray was extremely personable & professional. Would recommend.
Best experience with a towing company, hands down! Wayne was so kind and even helped figure out the problem with our vehicle and gave great recommendations on how to proceed next. 10/10 recommend and will use them again if needed!
My car died right at a busy intersection and I couldn't even get it out of the way, but these folks saved the day! The guy who showed up was helpful, knowledgeable, kind, and respectful and i wish I was better with names to give him the shout out he deserves. He got my car where it needed to be and discussed realistically what had caused the issue (and he was right) as well as how to resolve it. He was absolutely a joy to work with and kept the mood light despite how stressful it was. A+ job, would absolutely recommend.
This is an awesome company with great employees! Our Ford Bronco wouldn’t start on the top deck of our parking garage so Elvin came to help. He went above and beyond to help us out at 7:30 at night in the snow. Once he wasn’t able to get his truck in the parking garage because it was too tall, he could’ve told us he couldn’t do it and went home. Instead, he came up with his computer to see if he could get it started for us. The computer showed that the car had lots of technical issues and that we would have to have it towed to the dealership for help. Elvin called his co-worker Noah to bring his pickup truck and help pull the Bronco out of the snow. They carefully pulled it down the parking deck and then got it onto the truck safely. We cannot thank Elvin and Noah enough for their effort and will definitely use them going forward!
I’ve used these guys three times in the past few days to tow my Porsche 911 around to dealership house and indie mechanic.
Recently had Elvin pick up my car and he was extremely careful and meticulous with how he treated my car and I really appreciated it. He was also very friendly; would absolutely use this company for any towing situation I have in the future.
Mr. Sfyan Mohammad was very polite and did a wonderful job getting my car to Cross Chrysler Jeep Fiat Dealership yesterday evening. Will use again if needed. And very friendly I felt very safe with him. Thanks for the good service.
This guys deserves less than one star. My car mechanic is next door. I went to pick up the keys from the mechanic so they could tow my car to another mechanic shop. After I pick my keys, they hooked my car in front of their office and asked for $75 to unhook it. I asked them how why u guys tow my car when I came here for business, and I need you guys to pull my other vehicle. They said they don’t care. These two guys are racist, because I have an accent. Please don’t deal with this business if you need good service. Here are the proofs and photos
Unfortunately my car put me in a situation where I needed their services. Response was quick and the driver was great. Took great care of my vehicle and was aware of the special considerations required given the type of vehicle it is. Based on my experience, I highly recommend this company. Two thumbs up.
Website
