I had a flat tire happen outta nowhere and SouthEast Towing sent someone out. Juan was awesome! He was very nice, called me when he was about 10 mins away so I could meet him outside, told me my best options regarding my tire, put my spare on and aired it up for me all in less than 5 minutes! I went inside to grab something and came back and my flat was put up in my trunk and he was gone! I wished I could've thanked him again for his time, im sure hes been busy with alot of stuff regarding the recent storm. But thank you again Juan for being so awesome! Stay safe out there and thanks for helping out us in need!
Had an excellent experience with Southeast Towing. They were referred to me by Mike John’s Imports to tow my Maserati when the fuel pump went out. They advised me that Southeast does a great job with exotic cars. I called around to local tow companies prior and the ones that I reached said that they wouldn’t tow a Maserati, as they would have to be too careful and they didn’t want any liability in case of damage. The owner promptly reached out to me and was at my home within the hour. I felt that he knew how valuable this car was to me and more rare, and treated it like his own. The entire time he was very professional and courteous while explaining the entire process. It was in my garage with an electric parking break and the battery disconnected when the owner arrived, however he knew how to disengage the parking break on a Maserati under the front floor mat through a secret compartment. My car arrived safely and promptly, and I was also very surprised and satisfied with the price of such great service! I highly recommend Southwest for any towing need that may arise, especially the exotic cars that other companies avoid, while Southwest takes excellent care of them!
Definitely recommend this business for your vehicle needs! My mom needed assistance with her car being stuck at the bottom of her driveway (steep driveway and ice aren’t a great combo) and not only was dispatch lovely, but the gentleman who helped her was kind and made her feel at ease! Cannot thank them enough!
Amazing, Fantastic!! Will was extremely knowledgeable, personable and helpful! I have a Rav4 hybrid and had two previous persons try to charge the battery with no luck!!! Will had it started and up and running within 10 minutes! I still had it towed! Again he quickly got it set up and at the dealership in great time! I called Allstate insurance and told them about my 5+ service!!! Will was simply Wonderful and he's funny too!! Thanks for the great service
One of the most disappointing service experiences I’ve ever had. I waited forever for someone to even acknowledge me, and when they finally did, it felt like I was interrupting their day just by needing help.
The communication was awful — no clear pricing, no updates, and no explanation for anything they were doing with my vehicle. By the time it was over, the bill was way higher than what I was originally told, and there was zero transparency.
The whole operation felt careless, rushed, and completely uninterested in customer satisfaction. If you want to waste time, spend more money than you should, and leave frustrated, this is the place
I had called several places within my area, prices and wait times were crazy. I finally found southeast not the cheapest nor the most expensive, but on the phone very polite and helpful explaining prices and services was excellent, the driver called with time he would be there to get my vehicle, right away great attitude even thought the job can be and is taxing dealing with traffic and surroundings. worked at a getting my vehicle loaded safely and efficiently, answered question delivered my car and myself to the destination and was a great help
Unbelievably reliable and kind. Thank you for the help my brother and I were able to enjoy our time in Kentucky. We were also able to enjoy the music festival as well
Excellent, exceptional experience. Unfortunately, I have had to use my share of tow services. This company by far is hands down the best I have ever used. Customer service was friendly, helpful and patient. They arrived within the time frame they specified. The driver was very courteous and knew exactly what he was doing. I had absolutely no apprehension about him whatsoever. As a single female in today’s world, I was prepared to ride in my car or take a uber if I felt even remotely safe uncomfortable. Once he showed up, that thought quickly left. The truck was extremely clean and very well kept. The rate was very reasonable and they took my exactly to the address I gave them. I truly can not say enough good things about them. I highly, highly recommend his company. I hope I never have to use a tow company again but I have saved their number in my phone just in case. A+++ service. Thank you very much for your help today. I truly am thankful for everything.
After the 1st tow truck arrived unprepared to tow my Audi * had to contact my insurance again to order another tow and again USAA send the incorrect tow truck (flatbed) but the driver Will with Southeast Towing has an idea that worked. So after waiting 1-1/2 hours from when this started Will got it on the bed another way without dolleys. Thank god for this patriot WILL with Southeast Towing. Man I don't know what I'd done without you today. You saved my ass and I'd recommend this guy for any job not just as a tow truck driver. He went far above what today has become normal. Thanks again and God Bless you man.
The driver from Merciful Towing was here quick. He was kind and took pictures all around my car before loading it and confirmed my phone number so he could send me a text message once he dropped it off. Would recommend this towing service and AAA 10/10.....
From the initial phone call to the pickup, everyone was AMAZING! The representative that took the call was so so sweet and OMG Will was the best, very professional, took his time and loaded my car with care as if it was his own. He communicated when he was on his way and arrived on time. If you ever need a tow, look no further because SouthEast towing is who you want to call. If I could give them 10 stars I would! Thanks for having professional employees who care, it means alot!
Called early morning & received a quote right away, didn't catch the guys name but he came in less than an hr & had a positive attitude. Fair pricing. Exactly how things are supposed to go! Would definitely recommend.
Great service! They were so fast and called police to keep everyone safe since this was a highway tow. Swift, safe, and very kind I would give them 10 stars if it was possible.
I wouldn’t go at all had me waiting for 2 hours when he said he was going to be 20 mins but the whole time he was moving another person lied for no reason when they could have just said we are currently busy like these types of companies are bad especially when you are being so polite to them using manners respecting there job not getting in the way couldn’t even give me a decent price for at least lying about the wait just wanted my money so bad the only reason I had to because there where no other options available at the time but this company no good trust me there are way better companies with way better prices that want lie about when they are coming I knew I should have trusted the review I read
I got a flat and called my warranty company for a tow. Alcibiades showed up (12/6/2024) and he was my hero! We got the car up on the truck and over to the tire shop about a mile away. Less than an hour from the time it was “called in” to him picking me up and dropping me off.
Super friendly and professional even with the sub 20 degree weather! He made sure to make sure we did everything we could to not scratch the bumper as it is a sports car that sits a bit lower.
11/10 would recommend if everyone else is as good as him.
My mother and I were stranded with a broken car out of town and they came right to us. Al helped my mother out of the tow truck, towed our car and helped us so much!! Positive experience !!!
My wife hit a nasty pothole that blew out both passenger side tires on a Friday evening. Needed a flatbed tow to the tire shop. SouthEast responded with very nice equipment and an obviously competent and professional operator. Show time was reasonable for a Friday during dinner hours. Great service for a great price! Nicely done!
So the weather is very cold 10 degrees and I have a flat tire! I call based on the reviews, and yes they were absolutely correct. Very fast service, professional, and nice! If you need help I would definitely give them a call and I will again if I’m ever in need in the future! Thanks for your fast and courtesy help SouthEast Towing!
I cannot thank this business enough. I had been waiting for Five hours for a different towing company. After canceling I called Southeast Towing and the young lady on the phone was so very helpful. She dispatched a truck with an ETA of 45-60 mins. They arrived in 12 minutes. The driver was very friendly and super fast and safe while loading my car. I cannot recommend this business strongly enough. In a day and age where true customer service seems lost, this company flat nailed it. I cannot thank them enough for helping me during my predicament. Definitely have added them to the trip books in all my vehicles. Thanks Southeast you guys rock!!
Great service! Called AAA to get my car towed and they sent Southeast Towing! Nielsen was challenged because of the location of the car in the driveway and the size of his truck HOWEVER he met the challenge and was able to get the car on his truck!! He has a sense of humor. Thank you for thinking outside the box and getting my car towed to its destination safely.
After waiting eight hours for another tow company that my insurance company assigned to me, I canceled that service and was able to contact Southeast towing. They came within an hour and a half, which was much sooner than the estimated time that my insurance company told me, and provided excellent service. They kept in contact with me from the moment they received the assignment to the moment they dropped my car off at the repair shop. I would definitely recommend them and would use them in the future if I unfortunately have a need to.
Excellent experience! I highly recommend for any towing need !!! Extremely fast , super friendly and easy to use !!!! He had my mustang up and loaded in seconds!
Will arrived ahead of ETA (20 mins) driving a classic 87 IH diesel flatbed. He loaded my car at 11PM effortlessly, without complaint and a smile that could light up the world, as did the truck. Helped me get up into & down out of the cab without effort! Thanks, Will, for making a breakdown fun! Highly recommended!
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