Shout out to Chris (truck #M83) @ Mosby's Towing for showing up on a cold Friday night with a friendly and helpful attitude. After a stressful evening, it was much appreciated. Thank you Chris!
Anthony and Mark were teriffic yesterday when my `24 Prius Prime wouldn't start and needed to be dolly towed to the dealership. Both of them were knowledgable and professional. They made sure no damage was done to the car. I was amazed how quickly they responded to my call. AAA arranged for the service, but Mosby's is the first call I would make in the future!
Very quick response time when my mother, aunt and I were stranded with a dodgy tire on January 19, 2026. Shawn (sorry if that is the wrong spelling) was terrific. He is very friendly and personable, and called around to several different shops to help find the correct size tire we needed after towing our vehicle twelve miles. He went above and beyond to help three ladies who were a long way from home.
Jason was my tow truck driver and he was excellent! I had trouble with my car on the interstate and he was very courteous and communicative. It was an all-around smooth process. Stellar service. Definitely recommend.
Highly recommend!! Exceptional service! Prompt, no hassles, no BS. They arrived is a very timely manner and their driver was friendly and did an amazing job! Will not use or recommend anyone but, Mosby’s Towing!
Had a tire blow on 71N, called AAA, they sent Logan from Mosbys Towing. Logan called me to verify my location and gave ETA of 20 minutes. Once there, he immediately went to work changing the tire. He was polite, friendly, and very efficient. I was back on the road very quick. Thanks Logan and Mosbys
Got a flat tire this afternoon and through AAA, Mosby’s was assigned and the driver arrived in just a few minutes when the app said an hour. It’s so cold today. I’m so grateful for the speedy and friendly service. Marcus has such a good attitude. Thank you so much. (2004 toy rav4) HAPPY NEW YEAR!
Had my car towed twice in less than 24 hours and both times service was impeccable. From Faith and Trevor scheduling the tows and arriving within 1 hour, to Reese operating his flatbed with nothing but perfection. My front tires would not move and he placed my car as straight as an arrow on that flatbed truck with his truck at an angle. Thank you Mosby's for excellent service both times and employing such kind and polite employees.
Phillip was absolutely amazing! He arrived quickly, was professional, and made a stressful situation so much easier. He explained everything clearly, handled my vehicle with care, and went above and beyond to make sure I was taken care of. I truly appreciate his kindness and exceptional service. Highly recommend!
Phil the driver gave me excellent service. Approach, help this Senior in the Flatbed Truck (that wasn’t easy). Music was on point! I can’t say enough about him. We need more Phil’s. I would choose him again, if I could!!!
Jason was the BOMB.com!! Totally knowledgeable, quick and efficient. He offered to jumpstart my car before towing and it worked! I also saved money as well instead of a tow.. it was so cold but Jason helped me get going!! Thank you so very much!!
Ricky Has revitalized my faith in the towing industry in Louisville, Kentucky with his professionalism that made it an stress-free safe environment for me and my family. Look no further!! Mosby’s towing a honest Louisville business!!
Brad showed up and was extremely helpful, very friendly and did an awesome job! Definitely going to use Mosbys next time I need a tow, keep up the good work!!
My car stopped on me so I called Mosby’s towing company. They were quick to send someone out whom was Jason. Jason was phenomenal. He was patient and even though I was upset, he rest assured me that my car would get to the destination safely. I highly recommend Jason when you are needing a tow by Moby‘s towing. Jason’s was a great guy.
The tow truck driver allowed my Mercedes to fall off the back of the flatbed tow truck. This was a tow covered by AAA. I am surprised that AAA has continued using this service after so many complaints. Mosbys towing is not a member of the Better Business Bureau, RED flag for sure. Do your vehicle and pocket book A favor and call any other tow truck service. They not only made a huge mistake but then they had no problem lying about it!
I was helping with an unusual situation involving a very elderly man’s car breaking down at my place of work. AAA got us in contact with Philip at Mosbys. Not only was he professional, he was overly kind and went above the call of duty by waiting to have lunch to get the anxious man taken care of quickly. He then followed up with me all the way through to the drop off so I knew all was well. Thank you, Philip. Kindness like yours is what makes the world a better place!
Update: They apologized sbout explained the situation in a reply to my review. I vaule that and will continue to be a customer. Thank you. I've updated my review to 4 stars from one.
We've always used Mosbys for everything, we have a AAA membership to cover the cost. But today, they failed us for the first time in the 2 years we've used them! We were told it would be a 60 minute wait and right after 60 minutes they changed it to 85 minute wait. We are VERY disappointed that the next time I need AAA, I'm going to request another company be sent out. When I'm told 60 minutes from the start, I expect help within 60 minutes.
Jason was a total pro, knowledgeable, on-time, personable, loaded up and secured the vehicle in no time, 10 out of 10 experience!!! The best dude to come to the rescue!
Terrible people. Charged 95 dollars to try to jump my car was told it was the starter and that it wasn’t gonna start. Asked for a tow was gonna be charged an additional 95 plus 4 per mile. After they were already there. Kicker is they have to pass my house to get back to the shop.
Needing a quick tow, I found Mosby’s Towing to be incredibly convenient and reliable. The driver, Big Jason, went above and beyond to assist me. He even went as far as getting me a new battery for my key fob because the car door was locked and he couldn’t unlock it to let it off the tow bed.
This past Sunday we were in need of a tow to move a truck that has been parked for several years. After calling Mosbys the most knowledgeable person came to help. He was courteous and showed a genuine appreciation for the vehicle ( protecting the back window) that belonged to my father in law. Not only did he take great care of the truck, he took pride in what he does. He was very professional and took care of the job as though it was his own business.
Called AAA and told them I probably need a new battery. A driver from Mosbys came out and put in a new battery. Starts and runs like a champ now. Lamont done a superb job. Thanks
My son and I had to call for a tow truck today because our car broke down on the way back from a trip home. When he googled for a tow truck Mosbys was the first one he saw so he called them. We were 40 miles from home stranded in the heat with his 4 year old daughter, my granddaughter and no family to call for help… then along came Jason Hardin. We’ve never met a nicer more accommodating person, and in these days and times those are few and far between. Thank you so much Jason for going above and beyond to help us (and at a decent price I must say!) l wish there were more people like him in the world, it would be a much nicer place. So again, thank you and we highly recommend Mosbys! (and if you get a chance request Jason!)
My neighbor needed some help from AAA this morning and Mosby’s was the towing service sent out to Goshen, KY to help.
I have a complaint to make about the driver of the tow truck and to Mosby’s Towing. My driveway is across the street from my neighbor’s driveway and the main street is narrow and requires a wide turn to prevent from driving onto the yards. I have reflectors on the corner of my driveway to help when making turns into my driveway.
This morning I watched your driver back out of my neighbor’s driveway and back into my driveway to facilitate the length of his truck. Your driver had to watch his mirrors when backing up to get him into my driveway because the truck has to be turned slightly which clearly puts the left corner of my driveway and my reflector into his view.
He proceeded to make a left turn (right turn out of my driveway allows for more turning room) and when he did, he put two large tire ruts in my yard and ran over and destroyed my reflector/marker. I ran outside to catch your driver but, he didn’t hear me when I yelled out. I am writing this complaint because this is the second time this issue has taken place with your company’s driver. The first time it occurred, I happened to be outside and spoke to your driver after he ran into my yard.
In the future, please ask your driver to pay attention to peoples yards and take a little extra time when making tight turns. We have places in the neighborhood for large trucks to turnaround.
For me, your driver had to have seen my driveway’s marker in his mirror when he was backing his truck. Your driver got lazy, chose not to take the extra time to make a wide turn and with blatant disregard for other people’s property and not thinking he would be seen, he intentionally proceeded with his turn regardless of the damage his actions caused.
At the least, I believe an apology is owed. See the pictures below.
We blew a tire in our RV on I-71 in Campbellsburg, KY. We reached out to the North East location and the "boss" (sorry I didn't catch his name) was super friendly and helpful and knew exactly where we were. Josh showed up just 30 minutes later in his heavy duty tow truck and got us hooked up. Josh was friendly, easily approachable, and understood the importance of our home. He took the ride to the tire shop nice and slow and was extremely careful. Their pricing was fair, straight forward and I would highly recommend them.
We broke down this afternoon in our RV and AAA sent us the BEST DRIVER AND NICEST GUY!!! Had no idea where we were gonna get our belt replaced or who would look at it, as we were calling around on one cell phone our driver called me to find out where I was and how long before he got to me (15 mins away) wow! Then asked me questions about what was wrong said he'd see me in a few. Called back said he was gonna be a little longer because he had been calling locals he know could fix our RV, but needed some engine info. Said he'd been there in 20mins and was there in 15! With someone to take it too! SO, SO NICE! Went ABOVE AND BEYOND in his Gorgeous (Top of the Line) B.A. Truck!!! Cannot recommend ENOUGH ⭐ ⭐⭐⭐⭐ (5 Stars). Thanks for saving our Mardi Gras Josh!!
This company was sent by AAA to do a jump start. Decided to have them replace the battery instead in my daughter's car since she was in Louisville and had to get home to Texas. First time she stopped for gas the car wouldn't start. Had her open the hood and found out the negative cable wasn't even on the battery terminal. So she had to attach it and properly tighten the terminal clamp. She finally gets home and I look at it and the battery hold down bar isn't attached and nothing is securing the battery. Don't know if the j-bolt broke when he was changing the battery or what, but this is terrible that he didn't properly do the job. Would never recommend and I think that AAA should drop this company. In the image you you will see the cable off and it looks like the j-bolt is missing on the backside of the battery. This is from when she stopped for gas. By the time she got home, the crossbar was off and laying in the engine bay.
During the process of recovering our semi truck from a ditch, the recovery company unintentionally caused damage to our trailer. Specifically, they applied excessive pressure while wrapping it with a strap, resulting in the trailer being crushed. Despite this, they still invoiced us $10,000 for their services. To address the situation, I conducted research by accessing their insurance information via the FMCSA database. Subsequently, I filed a claim with their insurance provider, and they acknowledged the damage and covered the costs. It was disappointing to witness such a lack of professionalism and expertise on the part of the recovery company when it came to executing the recovery process.
Needed a tow and worked with JET (through AAA) to address my flat tire. The service was quick and the tow truck driver, Amanda, was courteous and helpful. My vehicle was safely towed in less than an hour and my issues were promptly taken care of.
Jul 19, 2023
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