With the snow and ice covering the roads, Driver #68 arrived to my location soon after I had called. He secured my vehicle on the flatbed with much care. He was pleasant while making me comfortable about the experience.
Tony #68 was super helpful and professional today with towing my car. A huge slab of ice flew off of a car in front of me and totalled the hood and engine in my car but Suburban helped get it where it needed to go! They have also been affordable as well!
We had a truck and trailer with busted air lines, driver was stuck on I64, when police officers were onsite to secure the driver we called Suburban Towing for moving our units to safe, they arrived in less than an hour, the price that we paid was more than fair They are the right choice if you have issue in Louisville area
James 439 with Suburban Towing is the best..prompt, friendly & very knowledgeable..James cleaned up the accident scene..He’s very particular about his work
Scott and driver Tony were invaluable in helping this single customer who had been left completely unaided by AAA. If you ever need a vehicle reliably rescued & safely transported to service, consider your choices carefully. What you believe is a rock-solid support for emergencies may leave you on your own. Suburban was there when I really needed them.
I called and they said it would be 25 minutes. Been well over an hour so I canceled and called someone else. This isn’t the first time either when I skimmed the reviews.
I made a call to help with retrieving my son’s wrecked motorcycle out of the LMPD impound lot. I was transferred to a Real Gentleman named Scott. I informed him of what I needed and within 45 minutes a truck was dispatched and I was on my way home with my son’s motorcycle. Scott thank you and your wonderful crew for your services God Bless all of you And be safe out here!
Car involved in accident, and police called wrecker. I should have waited till my insurance roadside service sent one. Once Suburban gets it ,then it's considered impounded!!!!! You have no access to it till money in hand. They are police backed!!!! If at all possible wait on roadside service. They will tow directly to repair shop and drop. They are set up to make money and they are only WRECKER SERVICES CITY LMPD USE!!!! BEWARE!!!!!ONLY SER TOW SERVICES USED BY LMPD!!!!!!!!!!!!!!!!!!
This company has definitely taken a downward turn since the lose of Irvin. So many people being left in charge that have no place having any type of authority. These people now in charge of things have no respect for any one and it's very disappointing to watch this company that was built by an amazing man being ran into the ground after his heart breaking passing. So many in the city of Louisville used to talk so highly on this company and now they will call every other company before this one. Irvin is very missed and we all wish everyone stuck to their word and continued running this company in his image. So sad to see this company today, this is not how he would have wanted things, he's was a very loving and caring man to everyone. Rest in paradise Irvin! We love you and the memories you left behind will always live on.
Had a fantastic experience. Came in less than 30 minutes to help get us off the side of the road and was kind enough to let us know the area a bit so we could get the car fixed. Would highly recommend anyone to use them!!!
Tony (driver 68) was amazing!!! He was courteous and knowledgeable and helped calm me down after a major car malfunction. Not only that - I mistakenly left the keys to the car he delivered to my home - on the back of his tow truck. He drove many miles to another job before he realized it! I was in a business meeting so when he could not reach me - he drove all the way back go my house to drop off the keys. Amazing experience above and beyond!
Great service. I broke down south of Louisville thur. With an oversized load. They were out to me within a hour, young fella wish I got his name he pulled me to local Pete shop just at rush hour an did a great job. Will definitely refer these guys to my co workers. Give them a call you won't be unhappy.
Danny P’s attitude was the light of the morning. Took great care of us. Came in clutch compared to insurance who gave me the run around and said they wouldn’t have a tow for a few several hours. Danny within 20 mins of our call. He was our hero
Danny P towed my car, he was very professional. He treated my wife like gold and she felt safe in his presence before I even got home. I'll definitely be asking for Danny P anytime I need my vehicle towed, thank you suburban towing for having Danny P. Best towing experience ever. Make sure to ask for this man if you ever need your vehicle towed. He's very smart and professional and his manners were out of this world. Thanks again suburban towing, we need more Danny P's in the world!
Danny P was such a pleasure to work with this morning. I was blown away by his incredible customer service. It was refreshing to have someone who cares about his job and the community. He took a stressful morning and brought a smile to my face. His energy is exactly what you need whenever times are tough. I cannot thank this man enough for his kind soul
Moved from Las Vegas NV. To Kentucky. Our rig wouldn't start and was dead. Called Suburban Towing talked with Scott really cool dude. Had the most professional fast hard worker great guy driver Ken #63...Hooked it up dropped it in the most efficient time and manner possible. #1 they are the best!!!!! Best customer service as well as friendly I would highly recommend Suburban Towing from big to small they have your back. Thank you so much to everyone of the staff and drivers especially Mike in the office.
Danny Pantoja came to me rescue on 8/26/24 my suv was hanging inches away from flipping. He went to extreme measures to ensure that it didn't flip when towing it out of ditch. Not only did he help with this he called to check if i was okay. This system only lets me give five stars but i would honestly say 10 out 10 highly recommend and will only call suruban towing to use again. Thank you from bottom of my heart. For service and his care the was priceless!! If you ever need a tow call them and ask for Danny P!
Mike came out with a roll back and got this truck off this ledge, I highly recommend this company they know what they are doing for sure and Mike got this done with little to no damage just a small dent. you can’t ask for better than that !
Retired from the trucking industry after 50 years watching this company make a very treacherous retrieval of a truck a trailer hanging over the bridge between Louisville and Cincinnati line The driver was rescued earlier by a wonderful rescued department out of Louisville, which was fantastic that I watched, but this wrecker service how fantastic this team works together and in all my years being involved with record companies that I was involved with the fantastic job that these folks did basically saving this whole truck and trailer from going off into the Ohio river. I think everybody in Kentucky and Indiana that split this river should give big kudos to this company and the team members that work for this company. Need a big steak dinner from the company. Fantastic job folks fantastic job kudos to all
Little Joe was AMAZING !!! Fast ,courteous , and made easy work of my heavy work van. Thanks to him and Daniel for getting me off the side of the road!
In short, professional, kind, attention to detail, showed care about the quality of the job and protecting my vehicle from additional damage. Very affordable considering the cost of the equipment and both Zach & Austin were onsite for a couple hours. I hope I don't need them again anytime soon, but I know who I'm calling if I do and I would recommend them to anyone. Details follow.
We accidentally put two wheels over the edge of the road w/ a 3' drop below. Our Expedition was in pretty good shape, only had one flat tire. But the weight of the vehicle was on the underbody and I was concerned that the average towing company would probably just try to winch it and drag it off leading to significantly more damage to the underbody and suspension.
I knew I probably needed a big truck with a boom to lift the SUV up and move it over. I talked to a few people, but when I called Suburban, I spoke with Eric, and he just seemed a lot more professional than the other people I talked with he. They quoted me a few hundred dollars to do the job, which was 1/2 of what another guy quoted me who didn't have a big truck available and was going to need a few guys to try and jack the SUV up and roll it over.
Austin showed up and could tell it was going to be a complicated job and wanted to get another set of eyes on it. Zach lived a few minutes from us and came out to help. They showed a lot of concern for doing the job right and getting the SUV back on the road without causing any additional damage.
They ultimately succeeded by lifting first the front and then the rear. Once it was stable, they helped me change the tire and we were done. I drove it home.
I am from out of town & broke down on 264. I called several companies that said they were too busy (@ 8pm). Mike answered & I explained my situation & he told me all he needed was an address to tow too & he could be on his way. I called the closets hotel to book & called him back. He was there within the 30 mins he said he would be & safely got us in his truck before he started loading my suburban onto the truck. We got to the hotel, he unloaded my truck, then looked at it for me, found the problem, & told me he would come help me the following morning to give me a ride to Auto Zone to get a belt. The price was very reasonable for the distance we traveled. If I was local, I would use Suburban Towing anytime I needed a tow. If I’m ever passing through again & have trouble, I’ll call him back for sure!! He was very professional, cracked a few jokes to help a stressful situation, was clean, & helpful for sure! Thank y’all so much!!!
They are very detailed ,prompt and go above and beyond the call of their service. I have used them for years if there's ever any concern of any kind the owners will contact you directly and resolve any issues that you may have .that's 100% in my book. If you want it done right...
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