What clients say about Luther's Auto Repair LLC in Franklinton (KY)
Took my Suv to Luther's, and they were extremely nice! The lady in the office had such a warm smile when I walked in, and the man, I'm assuming her husband was just as nice! They put 4 new tires on it for me, and it was priced really well! I will most definitely be back!!
Update: They get negative reviews removed. The reviews were not this far apart & I saw multiple low reviews myself.
I don't recommend. They're not thorough & Luther is impatient over calls.
10 minutes after leaving, check engine light cuts on, I was lower on oil than when I dropped it off & empty on coolant although I had my own jug in the car they could've used.
Every other shop says the leaked oil gets cleaned off after the fix to stop the smoking & check for other leaks. I called about it & was told " I'm not wasting my time or material on cleaning the oil off" and just more rudeness all around.
The burning smell was gone in 5 minutes with just a rag, thanks to another shop. I learned I'm better off paying slightly more elsewhere because 500$ later, I dont wanna hear I haven't paid the toll to have a thorough/complete service.
I called this company to inquire on some brake work that I needed due to a stripped fitting on my hard line.
They were able to work me in the very next day and was able to get the old brake line off and replace it with the part that I had purchased before I realized I was in over my head. 🤭
During the call I was told that I could drop my car off in the early morning and leave my keys in the Dropbox. He advised the repairs could be done before 4:00 p.m. and the gentleman I spoke with was very knowledgeable as well as upfront with the potential repairs and costs associated.
The next day I drop my car off and to my surprise get a phone call around noon by a very nice lady that informed me the repairs were done and my vehicle was ready. I ended up spending less than $130 (including the tip that I thought was very deserving - though I had to talk them into taking it.) Lol.
I highly recommend this business to anyone looking for automotive repairs by what I would consider, a group of honest, fair, and skilled folks.
Thank ya'll!
The only place that got me in and out with the kind of truck I have. They did an alignment on my ram 3500 with a lift kit and 26s with 37s. Great prices too. Will be coming back 👍🏻!
brought my truck in for a oil leak, they had it figured out and fixed within 3 hours! definitely recommend luther’s to anyone looking for mechanical work done
I would give a zero if I could! Don't go to this place because he is a crook! We took our car in and he told us that someone had poured oil in our gas tank and he showed us some oil around the end of the hose, but nobody poured oil in our tank because if so, it would have just burnt out and the car would have smoked, and it's never smoked! What he did, was dip it in oil himself! Then he went on to tell us that it went through the whole system and it was going to be over 600 dollars in parts, and that's not counting the labor! He was trying to make money off of 2 women that he thought was dumb!! He had even left a hose loose that was connected to the gas tank the last time he worked on the car and he tried to blame it on someone else! Do not go to this place! He is a rip of and a crook!! Think about it before you take your car there
I needed two tires mounted, they got me scheduled the next business day. It was a little more expensive than I had figured, but the work was done right and on time. I would definitely recommend this shop.
Thank you Luther's Auto! Dad's almost worst nightmare of 20 year old daughter's car breaking down 120 miles from home predawn on the interstate. AAA took the car to Luther's and they honestly, quickly diagnosed the problem. They sent a video of the battery alternator test, showing it was GOOD (not doing needless repairs!!), and let me hear the forsaken engine knock of a bad rod. The next step to get the car to the dealer for possible warranty work was facilitated by Luke with recommendation of reliable tow service. Luke and his crew didn't do any repairs, but their diagnostics were quick and correct. They will be getting my business in the future for other repairs and maintenance.
Called them to inquire about a service I needed quickly. They were willing to fit me in as quick as they could. I ended up finding another place that was able to get me in. Luther's still called me up to follow up to make sure I was taken care of. They didn't end up getting my business, yet still made the effort to make sure I was taken care of. Excellent customer service. Very impressed.
I brought in my truck for some repairs on my exhaust system. Luke made sure to explain everything to me before he started. I was in and out in no time. I was treated with respect and Luke and his sons are just about as easy to talk to as anyone you'll ever meet. I have some more repairs needing to be done and I will be going back to Luther's. Thanks, Luke.
We came in the other day to get a vehicle inspected before we bought it. BJ was so knowledgeable and so nice to us. We travelled from out of the area to Franklin to look at this car, so we really appreciated him looking over the car and educating us on some basic car things! We will definitely be back for any maintenance or repairs we may have!!
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