What clients say about Stonie's Towing and Recovery in Franklinton (KY)
Highly recommend Stonie’s Towing & Recovery!
Jennifer at dispatch was amazing — she was friendly, professional, and kept everything running smoothly from the start. The driver arrived right on time, handled my car with great care, and made sure it was transported safely to its destination.
It’s rare to find a towing company that is this reliable and easy to work with. Excellent service from start to finish. Thank you!
I used Stonie's twice in July/August and they were super friendly, reasonably priced, and very skilled towing to and from a very complicated driveway! I super appreciated them in our time of need!
Just picked up a woman that had been in a very bad car accident. She had returned to this tow lot to removed items from her car. She was beat up pretty badly.
Stonies requested I move my car much further from where her belongings were located as to “not block the parking lot”. (Not a single care showed up to use that parking lot the entire time).
Once I moved they instructed us to carry all of her belongings AROUND 3 vehicles previously parked in the lot as to “not scratch them”. (Let’s just say these 3 vehicles were not new, not shiney, and not without plenty of existing dents and scratches.)
These two women proceeded to babysit us outside while I helped this woman load up her things. I’ll remind you that she was in very very bad shape after this car accident.
I’ve never seen a company treat a PAYING customer like they treated her. I can’t recommend enough that you should never do business with this towing lot.
8pm on a Tuesday, driving down 1008 in Franklin.
This driver runs up on my back while in a 35 mph zone, apparently that didn't work for him. He rides my butt and then decided on double yellows to start his pass, the pass continues through an intersection.
Reckless driving at the very least.
Definitely won't trust them to tow my vehicle should the need arise, I'll call literally anyone else.
11:10 PM on the 40 i witness your companies punk driver blocking up the fast lane and instead of moving over turns on his light bar on the back of the rig and blinded the person behind him and then moved over. Driver doesnt even know the rules of the road, dont trust them to tow your car.
This is your friendly reminder to check your blind spots and use your blinkers!! If you’re looking for a towing company that drives safely and respects others on the road, this is not the one. One of their drivers nearly caused a serious accident by forcing their way into my lane without signaling. I was already honking as they drifted over, but they still cut me off so abruptly that I almost hit the concrete wall trying to avoid them. I called to report the incident but they didn’t apologize nor did anything about it. Unprofessional and unempathetic for nearly killing me! If this is how they handle their own driving, I wouldn’t trust them to take care of my vehicle while towing.
I had a flat tire on the interstate and a newborn in the car. Stressed is an understatement. Stonies regularly communicated with me on the ETA of my driver, did not get annoyed when I called back multiple times, checked in when the tow truck was about 10 minutes away… they did everything to make a stressful situation calm and I greatly appreciate them for that!
When my car started running very roughly and I called AAA, they sent a tow truck driver from Stonie's Towing & Recovery, and man was Frankie a professional, safe, and efficient driver, but he was also incredibly friendly and conversational. He got me & my car where I needed to go swiftly and smoothly, and if the rest of the drivers are like him, I can't recommend the company enough. Thank you Frankie!
Absolutely wonderful people who helped me and my family when we went into a ditch at night in the rain, they came to the rescue fast and very professional I highly recommend them for any of your needs or emergencies like seeing a super hero pull up in a big truck.
We wrecked into a ditch and started taking on water. They responded very quickly and the driver was very kind and understanding. We can’t thank them enough for the amount of help. Due to their quick responding time our vehicle was saved with minimal damage
This company was so great and helpful, Brandy helped me immensely and was kind, thoughtful and helped me when I was in a real bind. Absolute professionals. Super communicative. Highly recommend!
This place charged me for an oil change and didn't even perform the job. The oil was still dark. Upon returning to Stonie's, As soon as I opened the door my dash read "change oil." I then checked the oil, and to see if the job had been done. To my surprise, the oil was still very dark! I then let the co-owners and the office ladies know. They assured me that the job had been done. I then showed the mechanic who claimed he did the job. He proceeded to tell me that he did the job. I then showed him what the oil looked like and he himself stated, it shouldn't look like that after I asked, "shouldn't it be see through?" I then poured the oil out of my brand new 5 Quart oil container while saying, this should be what it looked like. I got blow back from the two office lady's in the office before they insisted that I get a refund. And just incase they try and silence this post, I have both audio and video proof as well as photos.
I broke down on the interstate. Stonie's arrived within 20 minutes and towed me to Bowling Green, KY. Nothing's cheap these days but I felt that their prices were reasonable especially for a Sunday afternoon. Driver was polite and professional. Highly recommend.
The Stonies Towing and Recovery technicians responded quickly, kept me well-informed every step of the way, and towed my vehicle to the its destination quickly and safely!...
I highly recommend Stonies Towing and Recovery in Franklin, KY!... 😎
Called AAA and they sent out Stonie's. They were quick to respond, efficient with getting to me and hooking up my car. And the friendly tower explained in detail what I was signing so I understood everything. They drove me an hour away and even offered to stay with me while I waited on my ride because it was dark. This is an honest and friendly establishment. Thank you guys!
My tow vehicle went into limp mode while camping at koa. Called AAA and Stonie’s was there in less than an he took me and my truck to the dodge dealership in Madison. Very friendly and professional highly recommend if you need help.
Amazing company, stuck out of town with 2 blown tires, the owner came and picked me up and safely and professionally drove me home 400 plus miles!! Amazing service highly recommend. Thank you again for going out of your way to get me and my car home safely!!!!
My friend used a rental to travel today . On thier way back , they ran over something . They called Tripple A. Stonies came as the tow company affiliated with..Thank you for assisting!! 🤩#Shop Local
My son's truck had a problem with a ball joint after hours on a Friday, no less. I called Stonie's concerned that they may not be able to help due to the time or because his truck has a 9 inch lift with 37x13in tires. A regular tow truck wouldn't likely work. To our surprise, they have a bigger tow truck and were to the rescue within an hour.
It was prom night and thanks to Deanna and Shawn with Stonie's towing, the event wasn't totally ruined.
After getting off of work at 5am, I hit a pot hole, or something, leaving work. Two of my driver's side tires were popped. I made it off to the side of the road and got a lift home. I called Stonies and tried explaining the situation. I'm new to the area, and not sure exactly where I left my car besides, "Between points A and B on the side of the road around this area.." The woman who answered the phone was incredibly helpful and patient. When we finally narrowed down where the car was, she found out I had the keys with no way to get them to her.
I was at a loss. She asked where I lived and after I told her, she said that since it was in town and it was highly suggested they have the keys, she would send a driver to pick them up.
I was floored. It touched my heart so much that she went that extra mile and showed kindness and empathy when she didn't have to. It was a bright spot in a dark moment. Even though I hope I never have to have my car towed again, if I do they've got my business from here on out. And my thanks.
Stonie's Towing was a blessing in assisting a young, scared, out-of-town freelance Amazon agent! Thanks to Stonie's she got on her way with a minimum of fuss. They even called back while we were on scene with her to make sure all was well and prayed with us there. Thank you all for being "angels unawares."
Absolute best service! Roadside service with insurance failed us on Labor Day when vehicle quit on the interstate. 😞 Stonie’s Towing and Recovery were pleasant, professional, arrived when they said they would and had common sense which is rare these days. Highly recommend their service!
Respectable business owner with good employee and customer relations. Given 4 instead of 5 stars due to the fact that one cannot get vehicle from property on weekend. Must wait until Monday and of course will be charged $35 for each day.
My boss and I had just left to go back to Augusta ga, we got right past bowling green and our engine blew in my bosses 2 month old 6.7. Mike stone went above and beyond helping us. Let us use his shop. He gave us a ride and he arranged shipping the truck to Augusta. Definitely need more Mike stone's in the world.
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