Rudest people I have ever spoke to. The office staff raised their voices at 2 teens for asking why we were towed. We were towed for parking on the side of the street near my house, with no signs. When we asked for proof they refused to give us any. Instead of staying calm and explaining the situation to us, they chose to yell and not give us a valid reason as to why we were towed. Worst experience i’ve ever had with a business that SHOULD be professional.
Towed two vehicles, gave NO PROOF we were in reserved parking. When we went to pick it up, we were told we couldn’t get our money back even if we PROVED there were no signs. When I walked out, we over heard them mocking us, and another party involved. They talk crap, are unethical, and not worth giving ANY business too. We will be filing with the BBB.
Quick, Very Friendly and responsive. Had to get Lifted out of the Ice. A touch pricey but they were there inside of 20 minutes and did the job inside of 15.
I’m not sure why there are so many low ratings. I had a wonderful experience with this company!! Everyone who helped me get my car out of the ice was so kind and helpful!! 1000% recommend!!
Metro towing is very reliable! They always arrive in a timely manner and are careful with transporting vehicles. The tow truck drivers are also very kind. If you’re ever in need of a tow, see Rob!
My vehicle died in the drop off lane at my kids’ school! After calling 4 other tow companies (which didn’t answer the phone), I got in touch with the folks at Metro and was told someone would be there in about 20 minutes. Rob made it to me in less than 15 minutes and he was the nicest guy! I told him my problem and with the knowledge he has about vehicles, he made some suggestions on how to determine the culprit and how to get my vehicle back on the road. Thanks Rob, and thanks Metro!
If you want your car towed from your driveway.. this is the perfect company! You wanna be cussed out and told you’ll “get your car when I say you can”.. this is the place! The ladies in the office are absolutely horrible and rude and obviously don’t even care to try to be professional. 1 star cause it makes me put one. Literally NO STARS.
these people are just out to get your money, parking permit or not they WILL tow your vehicle. today was my boyfriends SECOND time getting towed all because the sticker “wasn’t where they wanted it to be”… mind you the first time it was towed was because the lazy guy didn’t get out of his car to even look at the parking permit… well today it was because the sticker was still in the same spot… WHY DOES IT MATTER WHERE IT WAS IF YOU KNEW IT WAS THERE. anyways we still had to end up paying $225 to get it out (which clearly the lady needed it more than i do, go get them roots touched up love looking goofy) , they also refused to print documentation of where they “told us to move the sticker the first time” because no manager was there to access it? i’m sure they will end up typing that up tonight now that way they have it lol.. they then proceeded to try and make me (23 year old female) roam the parking lot (junk yard) at 9:30 at night in the dark by myself to find the vehicle…the owners PATTY AND SCHANNON are no help what so ever and are just as rude as the people they hire. i’m sure they will reply to this and argue back like they do everyone else because they sit down and do nothing all day but they can go argue with they momma about why they got 2.7 star reviews on google and almost every review is the same thing happening over and over again because there big lazy tow guys don’t do there job right! have the day y'all deserve! ps they will also try to lower your towing fee if you give them a good review cause they know there reviews are low (wonder why haha)
The front desk lady is so mean and rude. She seemed happy to tell me my friend owed over $200 and when I was reasonably frustrated she had the biggest attitude I have ever seen. In general your company is built off exploiting college students who already have very little money. I am also not sure why the cost is so much when it was transported less than a 2 minute drive to the towing lot. I think you should reconsider what kind of people you all are.
i just had such a bad experience, is third time i come here and it’s the first time the staff is rude with me, today at 9:30 the lady in there started treating us like we were slow or like we couldn’t understand what she was saying, me and my boyfriend are immigrants so i guess she assumed we didn’t spoke english but even when we talked to her in a perfect english she kept and repeating the same questions, she asked for thing that nobody else asked for before. she was very rude and racist. i have video proofs of everything!
Metro Towing incorrectly towed my car. I use reserved parking at Latitude Lexington and my car was parked in the correct vicinity with a sticker visible. I purchase this parking so as to protect my car from the elements (rain, snow, hail, etc.). The night that I was towed was conveniently a night it was downpouring. My 17 year old car, rather than sitting under the covered parking where it was correctly parked, spent the night in the pouring rain in the Metro Towing lot. This was very frustrating considering I wasn’t in the wrong. Community staff had literally told us that the numbers on our tag meant nothing and our lease said nothing about parking in a specific numbered spot. Nonetheless, Metro Towing and their employees decided I was in the wrong. Despite the fact that I was clearly frustrated, the woman over the phone, very rude and inconsiderate of the daunting $225 price tag for one tow, kept arguing that I had sticker number 50 and was not parked correctly in spot number 50 (PS: To whomever answered the phone the night I was towed, please be more sympathetic. A lot of us are college kids that are barely scraping by to afford our rent, let alone a $225 towing fee). I then decided to examine the ~10 cars parked directly around me and discovered that not one of them was parked in the right spot either. Not only this, most of the numbers painted in each spot were so faded that you couldn’t make them out. There was a car right next to me that wasn’t even parked in a real spot! It is still unbeknownst to me why they targeted my car out of the cars that were in the area. When I questioned her, she had no explanation. I had to go the night without my car (as well as my bedsheets that I had left in the car) because our leasing office was closed. The next morning, I had to get up bright and early to get my car. I went to my leasing office, explained the situation, and they told me “Yeah.. That’s not supposed to happen. I’ll give them a call.” After receiving the call from the leasing manager, Metro agreed to release my car to me free of charge (WOW! So kind of them!). I then had to walk to the Metro Towing lot, in the pouring rain, to get my poor 17 year old car. Overall, I personally have nothing good to say about Metro Towing. They are notoriously stingy when it comes to towing cars at the apartments on Angliana Ave (where thousands of college students park) and are not sympathetic enough with how a $200+ fee can make or break a resident’s ability to afford their month’s rent. The staff meant nothing by it, I know, they are all just doing their jobs and making a living of their own, but this was a very frustrating situation.
To add insult to injury towed my daughter's car for being parked 10 minutes and took all the cash she had in her purse over $200. Prices are ridiculous for tow costs and people that work here are nasty uncaring bottom feeders.
These people are money grabbers. My visitor had a parking pass and was told by an employee that he could park anywhere in the parking lot. Then he got towed again, and the office told me there was assigned visitor parking and there was nothing they could do, even though it was the employee’s fault for giving us false information about their policy. She said we were still in “violation” but we were informed that he could park any here by their business. Any reasonable business would take responsibility for their own employees faults, and get the situation sorted out. Instead, they forced us to pay another $225 for something that could have been avoided if we’re were not lied to.
The most down to earth towing company I’ve dealt with! Easy and understanding even after I gave them a mouth full of nasty words. Literally the only place I would want to tow my car if I had a choice!!!
People took my car when my tags was not expired. I'm sure my sticker magically disappeared and charged me $200.cae wasn't there a whole 24hrs After showing proof of registration. Home minded my own business. Watch your cars if you live in apartments. Great folks
Shannon has been amazing to work with. She has fast responses for my last minute requests, if we have any issues with drivers she takes care of it and they have even helped our families at our property and donated school supplies in the past when we needed some extra help.
Great employees! As a property manager, they are always willing to meet with us and have an open form of communication with us at all times. They are vigilant and mindful of our residents and their needs.
I manage a property in Lexington, and we had used Metro Towing in the past. We stopped for a while, but earlier this year, we decided to give them another try. Shannon stopped by my office to introduce herself, and while I was initially hesitant about returning to Metro, she was very confident that things had changed for the better. I decided to give them another shot—and I’m so glad I did.
Shannon and her team have been amazing. Anytime there’s an issue, she works with me directly. If she’s ever unsure about something, she always calls me first before taking action. That level of communication and professionalism is hard to find. I’d highly recommend them.
Working with Shannon and Metro as a company has been great, Shannon is always helpful as is the rest of the staff when figuring things out and always willing to take feedback if it’s necessary! I’m thankful to have reliable people in their office!
We have worked with Metro Towing at our complexes for over 5 years. Super happy with the drivers, office personnel, and the company as a whole. They are super easy to work with and we have had no issues. Thank you for everything you do to monitor our lots, we appreciate you!
Great group of people here. They’ll make sure your car is taken care of when tow to a location. Highly recommend them for sure. They got some beautiful rigs as well. Pricing is reasonable and fair versus the other companies in town that are overpriced. Have had very bad experience with Robert’s and Metro went over board. Thank you guys
Working with Shannon for our Property Management needs have been incredible!! As a landlord it’s always important to have a great relationship with your tow company to help our residents. THANK YOU METRO
AMAZING SERVICE!! Anytime I need anything Shannon and her team are on it!! I have spoken with several of the drivers and they have always been professional and knowledgeable. Metro Towing does an amazing job taking care of the 2 properties that I manage.
Metro has been the best towing company I have ever had the pleasure to work with. Shannon and Patty are always compassionate, knowledgeable, and quick to respond. I will always recommend Metro to anyone and I am thankful I have had the joy to work with them for the past several years.
I would give less than one star if possible!! Disgusting predatory towing company!!! Claimed I was parked blocking a dumpster!! The parking spot is in front of the dumpster!!!!!! They are running a racket with this apartment complex!!!! It will be my life’s mission to report them, sue them, and get them put out of business!!! And the alleged lady in the office is rude condensing and absolutely has no decorum!!! I will not rest until I have exhausted all options to shut them down!!!!
This place is the most rudest and nasty is batch of women working in the towing industry. My car was towed from its permitted area to be in due to them not being able to notice that my permit was in my car through the driver side window and the passenger side window you can see clear as day That my parking permit was in my car when I showed my parking permit to them when I went to go pick my car up, I was still forced to pay for my car. I called back to speak with the owner Shannon and she was just as rude and nasty as the two ladies that she had working up front, she hung up on me during our conversation and when I called back to reassure her that my complex was rectifying the issue she hung up on me. I called back again, trying to explain that the complex will be taken care of the charges and that I wanted to end on good terms, she said that she was gonna call the cops on me and said I was harassing this place is horrible. Felt like discrimination, horrible business operation will be reporting to the BBB.
My car was towed and had some hard decisions to make about what to do with the car. It wasn’t easy and hard to let go of but Shannon came out to talk to me and comfort me and my situation. These people are definitely not heartless! They were very compassionate especially dealing with me. I appreciate you Shannon!!!
Super hot front desk lady Amanda. Easy to work with and easy to locate. If you get your car towed by this place it could have been much much worse. I would get towed again on purpose just to see the nice lady again
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