Insurance Company dispatched them, said 1 hour, then called back and said another hour, basically when it got to 4 hours and excuse after excuse. The insurance company called another service, and it was picked up within 30 minutes.
I had CTS towing called to tow my car 300 feet to an auto shop after hours because my car wouldn't start. They did not leave the key in the mail slot as instructed, and left the car unlocked with the key in the gas cap instead. My car was broken into overnight with valuables stolen. I called CTS towing about this and was accused of lying to make a quick buck and the owner was rude about the situation. In the end they ended up refunding the cost of the tow, but did not give an apology or attempt to go any further to rectify the situation that was caused out of their negligence. I would not recommend CTS towing to anybody I know.
DYLAN IS YOUR GUY! CTS Towing exceeded ALL of expectations! This young man did not mind to get down and dirty, in the mud and washed out rain waters, he was happy to be of service, and was VERY pleasant to talk to with southern respect, manors, and hospitality in the coldest of situations. I cannot say enough good things about this young man!!
Dylan was very friendly and polite. He was to do a job and he was very professional at doing such. I appreciate when people who service the public are kind! All people aren’t kind. Thank you!
Dylan was amazing. The check engine light came on in our mini-van and he delivered us and the vehicle to the dealership. Very thankful for him and he's a very nice young man.
Service was timely, quick and easy. Dylan gave plenty of notice and arrived right on time. I didn't have to do anything he took care of my van and let me get about my day.
Mr. Jason the young man that towed my car is the most sweetest young man that I’ve met in a long time. He was very courteous and kind and very very professional. He does his job well.
Towing service was set up through my insurance. I received an estimated time frame for arrival via text. Jason and Zack called to verify location and gave me an eta, which was spot on for the minimum time given for arrival, which was a pleasant surprise! Both men were courteous and professional, and loaded my vehicle with care. It was in good hands!
I had owned my vehicle for 6 days when it broke down on me. Dylan showed up within an hour to have my vehicle towed back to the car lot! He was very professional. Phoned when he arrived to my home and then send pictures of my vehicle once he arrived back at the dealership. He was also very intentive by letting me now the vehicle was leaking, an issue I didn't know. I very much appreciate Dyan and his kindness!
Cole was the most professional and knowledgeable tow truck driver I have ever dealt with he knew his equipment to quickly and safely tow my car. He was so nice even to open the door for me to get in his CLEAN tow truck if I could I would give him a 1000 stars thank you Cole so much!!
Dylan performed above and beyond the call of duty helping us out in a torrential rain storm and took us all the way to Louisville Airport, very professional, friendly and personable and recommend them highly enough
Jason and his partner were very proficient and ensured the safety of my car in such heavy rain. I’d recommend them and will now be using them more often!! Thanks to both of you guys for coming out in such an awful weather!!
I wanna thank Dylan for being so professional and goin above and beyond to help us…if you ever need a reliable Towing service this is the company..thanks again Dylan
Kara and Dylan are both amazing people amd amazing company Kara Was very nice and helpful. Knowing that towing companies are like running around like 100 or two and I only had $65 in my pocket left to get my truck towed she accepted it Dylan have a good sense of humor trying to make the situation better.
My car broke down on a holiday and they came and picked up my car quickly. They also fixed my car in just a couple hours. Nothing is cheap these days but this company is affordable. Business with them is a pleasure. I recommend them to everyone. I'll definitely call on them in the future if I have any more breakdowns. Thank you CTS Towing & Repair.
I just had the best experience with CTS Towing & Repair! Last Friday, my car started shaking and was basically undriveable. I called CTS, and they were super quick to send someone out. Matt showed up right away, and let me tell you, he was awesome!
He was really friendly and totally professional. Just by checking out my car, he figured out what the main issue was. Everyone at CTS was so nice and helpful. Even though they couldn’t fix it on the spot since I needed my car back the same day, they recommended another shop that could take care of it.
I really appreciated how supportive they were throughout the whole situation. If you ever need towing or car repairs, definitely give CTS Towing & Repair a call! Huge thanks to Matt and the team for making a stressful situation so much easier!
Would not recommend. Took my car here for a tire issue and my tail light. when I got my car back I immediately noticed scrapes on my bumper. I was reasonable with the owner Dana (heavy set lady with dark hair) and she was extremely disrespectful and and wasn't willing to hear me out or reason with me. She also lied to me claiming that I never called and never showed up with my car when I called the shop multiple times throughout the week and was told to not come in until later in the week due to a "family emergency". She claimed I was making that up as well.... definitely do not recommend!
I ended up needing to be to towed back to a car dealer after some issues came up after it was serviced so the dealer had me call CTS. I was told that it would take 30 minutes for the driver to arrive and it ended up taking about an hour and ten minutes of waiting in the sun.
That's just life though and I was willing to deal with it. I didn't really have a choice either. But then when I was picked up and taken to the dealer, the driver left black oil marks all over my white leather instead of coming to get me to back my car off. Then left without a word.
Obviously if you're getting your car towed you probably need to get whoever you can quick, so I'm not recommending you to NOT use CTS, but if given an option I personally might try and call else where, but in the end I believe they ended up paying for my car to have an interior detail so amends were made.
John was OUTSTANDING! He arrived quickly, was extremely professional and courteous, clearly knew what to do, and had us on our way faster than we thought was possible after our flat tire. Thanks to John we now have CTS Towing at the top of our service contacts list and will be recommending you folks to all of our friends, neighbors, and business associates! THANK YOU JOHN!!!!
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