The owner, Austin Raines, was absolutely amazing‼️ I was stranded in Monticello, Kentucky after three days of towing my brand new jeep behind my motorhome from Florida. The Jeep battery would not hold a jumpstart. Apparently from the brand new braking system I had installed not shutting off and draining the battery the entire three days I was towing. Austin listened to my rant and told me it would be more expensive to be towed to a dealership and then brought back to my motorhome then it would be to send one of his drivers to pick me up, take me to an auto parts store to buy a new battery, and then drive me back to my Jeep. He even did all the work for me by calling around to find out what auto parts store had my battery in stock. His driver was at my location in 20 minutes, removed the dead battery, took me to the auto parts store, drove me back to my jeep, installed the battery and made sure the jeep started, and everything was perfect before he left. He was amazing as well!
I don’t know what I would’ve done if Austin didn’t help me because I don’t know a single person in this entire state so I didn’t have anyone to call to help me. Absolutely fANTASTIC customer service, thank you.🥰
Rains’ Towing and Recovery is the absolute best! On our way back home from a long weekend at the lake our Jeep Truck died. There were no auto shops or mechanics open as it was Sunday, and Rains’ Towing was the only place that answered! We were so grateful they answered! Austin and his driver were so professional and kind. They arrived to us with in 20 minutes of our request for tow and sent the estimate via text before they arrived. Their pricing was very competitive and we really appreciated them taking our truck on down to Cookeville to the dealership, while we headed back out of state! Thanks Rains’ Towing Team! We hope we won’t need to run in to you again but know right where to find you if we do!
Awesome, helpful and went above and beyond what I expected when our family needed help on holiday weekend. Had a rough trip down to Dale Hollow pulling boat, lost wheel bearing on boat trailer north of Burkesville on holiday weekend. Called Rains Towing after hours, Austin answered and was very helpful and willing to do whatever was needed. Rains identified parts needed, drove several hours to retrieve parts in TN and even did a few more repairs needed on trailer. Got all this done during holiday week at a reasonable cost! Very thankful I called Rains!
Honestly, great friendly service, delivered on time and kept me up to date with what was happening. Definitely will call this company again if I need a tow.
If you’re looking to have a vehicle towed & don’t want to pay way more than it’s worth then you should use rains towing they are reasonable on prices and didn’t mind one but to tow my vehicle on a short notice.they are fast & friendly & good at what they do and definitely won’t disappoint! I will definitely be using Rains towing for all my vehicle moving needs!
The two men who came in the tow truck took such great care of me and my vehicle and was there just in 20 minutes after I called them if you ever are in of help this is the best service to turn too.
Thank you so much Rains
I had a wreck, and called Austin Rain’s, and he was quick.Very well trained and professional!! Very well mannered and didn’t charge me and arm and leg. Definitely recommend!!
Rains towing has been a great asset to our family. We have had to use them twice now, and both times were emergencies. His crew was quickly onsite and got my wife and child home safe. They even were trying to help repair the car just to help us out. We will use them exclusively.
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