Crater auto and towing in
Middlesborough (KY)

Super helpful and polite! They really came to our rescue today with a battery jump. So thankful!!

Crater Auto and Towing did an AWESOME job in repairing my son's car. The receptionist Amy was super friendly and helpful. She did a great job in getting me quotes and making me an appointment, calling and keeping me informed on their progress. Travis is an Awesome and very knowledgeable mechanic. Instead of leaving at 2:00 on Saturday, their closing time, he chose to work until 5:00 to get my son's car fixed so my son could get to work on Monday. Travis did a super job in replacing the gas tank and putting on rear strutts and break shoes, among putting on all 4 tires with alignment. Their prices are Great! Thank You Guys so much!! I was truly impressed.

I would recommend any other shop in Middlesboro or surrounding areas over this shop. I got a price quote over the phone for replacing a A/C compressor and Condenser fan in my truck. I already had both the parts so they quoted me just around 250 in labor. When I got there to drop it off they told me it would be around $600. The man behind the counter must have thought I was a sucker and when I told him I couldn’t pay that he advised me to “not just take it anywhere, make sure the people know what they’re doing”. Of course I took my business next door to Ellis Auto Sales and Services and got it fixed for $280. Which is what I was quoted at a lot of other shops in town. They were very rude and dishonest. DO NOT COME HERE. Also the page replying on here arguing with every bad review just goes to show the kind of people run this place. Absolutely disgusting and pathetic, ya’ll should be ashamed of yourselves.

always available for simple repairs when needed. dropped what they were doing to plug a tire after being refused elsewhere. good folks to deal with.

Went here tuesday the 8th.to get a used tire because mine blew out while on vacation and did not want to drive home without a spare.so I called crater and lady who answered I gave the size tire I needed and she said they have one and it is 25 dollars so I took my tire there they put it on and then told me 40 dollars.35 for tire and 5 for valve stem so that was the first issue.second I did not notice until I went to put it on that it had 2 plugs in it.well it was holding air so I was not happy but figured it will get me home.so Saturday went to go home 400 miles my truck shook the whole way home either they did not balance it right or tire had a broken belt.so I call the company twice Monday once in morning he said manager is not in he will leave message so I called back in afternoon and he says he was busy so I gave it 2 days no return call .I call Wednesday and he was rude and cursing at me saying there is no warranty and it got you home .so in the end I would not use this company very poor customer service.and horrible used tires.having a manager call me back and asking how we can make this right would have been the right way to go about things instead of cursing at a customer. Horrible business.(answer to his response owner don't even know what day i came in it was thru the week was not on a Saturday. Saturday is the day I went home so no you did not go above and beyond.and to drive on that tire 400 miles was horrible.and your whole response was a lie.owner never spoke with me unless you were the one answering the phone and just telling me that the owner was not available and it was you .and never even discussed a refund or anything you were to busy yelling and cursing. )

Helped me get a new tire and winch out for super cheap. They were super helpful, Marcus and Chris were quick and very friendly to work with

I've not needed their service, YET. Thank God. But they are going out in a winter storm and helping people get unstuck for free. So give them some business if at all possible.

These folks here are superb to work with. Not only do they do the job at task BUT THEY DO IT ABOVE AND BEYOND. NOT TO MENTION they are some of the only ones trying to help a lot of people in my area. Good people are hard to find. Thankful for this crew.

My husband took my Yukon there explained what it was doing they kept it 3 months and said nothing was wrong it was supposed to jerk and make noises when given gas we bought the extended warranty so we ask them was they sure we drove almost 2 hours but they accepted the warranty. After 3 months he said come get it nothing is wrong so my husband and son go get it Guess what tork converter was out got it to a garage in Barboville he fixed it within 3 weeks But crater kept it 3 months and nothing was wrong when it was indeed messed up be careful I wish I had read reviews before taking mine there

They were able to work me in short notice just before Christmas! Packed wheel bearings, new front brake pads & rotors. Price was fair and I could still afford Christmas! Thanks y'all

Locked keys in my car, thank you Crater City for coming to my aid.... arrived when they promised and easily opened the lock.... Thank you for your quick response and a reasonable cost. I have saved the number so I will have it for next time Thanks for your quick and reasonable assistance!

Too bad there aren't zero stars. I called Crater City on July 31st regarding a clutch in a Dodge truck. They accepted the job and said they would tow for it for $30 since they were doing the work on it. I've called 6 times (it's in my call log) and the truck is still sitting in my driveway. Each time a new promise to come pick it up. I would not recommend Crater City Auto. I don't know if they've changed hands but they were not this way when I dealt with them before. It's ridiculous when you can't pay someone almost $700 to pick up a truck and put a clutch in it.

This place had my truck for (3) Months to replace a torque converter. Finally after getting my truck done. Have more problems then I originally started with. Not to mention my property was stolen out of my truck. Had to replace crankshaft sensor fix leaking dip stick that this place messed up. I wouldn’t get this place to put a chain on a bicycle. They’re incompetent,unsafe, dangerous and thieves (AVOID THIS PLACE) Crater city auto where you pay them to steal your stuff and cause more damage to your vehicle I STRONGLY RECOMMEND AVOIDING THIS PLACE

Would not recommend taking anything here!! Brought my truck here to have a crate motor put that I purchased through somewhere else. They took weeks to install the motor and ducked and dodged my calls for weeks. Everytime I wanted an update I had to go up there and talk to them directly. Finally I go in one day and he says “we should be finishing it up this evening you should be able to come pick it up tomorrow” then said “man that motor sounds good we just have to get it timed” The next day comes around and I go to pick it up and he says “the motor is locked up it came from the manufacturer defective”. Good thing I had a warranty on the motor, i told them to take pictures of what was wrong with it and they never would. It sat there for 3 more weeks waiting on them to take pictures and send to the warranty company so they could verify if it was a manufacturing issue or something they did to it. Finally we got tired of them not answering the phone, not taking the required pictures, so we took it somewhere else and had the warranty people come out and look at it and it turned out to be something they messed up, they bent internal parts inside the motor and caused the whole issue. If they don’t know how to do these repairs they should not offer them and take on jobs like that. They ended up charging me for work they did not do after the fact. Before they claimed something was wrong with the motor they said I owed x amount of dollars and then, it sat for 3 more weeks outside and they didn’t do anything else to it. I go to pay them for what they had done and they claimed I owed 1,000 more dollars then what they said before. I do not understand how when they hadn’t done anything else to it. The day before I pulled it from the shop I went and took pictures under the hood and it was still the same as before. They didn’t pull the head, they didn’t do anything BUT LET IT SIT. So we pay them anyway and then the refuse to give me a receipt and give me terrible excuses on why they can’t give me a physical paper copy of my receipt. WOULD NOT RECOMMEND TO ANYONE. I wouldn’t take my vehicle here to get an air filter changed. Terrible experience. 0/10

I would highly recommend not taking your vehicle here. My bf was needing to have a new motor put in his truck, we already had the motor we just needed someone to put it in. We chose this place and had them tow it to their shop, obviously we understood that it would take a while to get it done so we were fine with the wait. However, every time my bf would try to call to check on his truck they would never answered the phone. My dad is a mechanic and the one who was helping with the situation (he lives 9 hours away) and he still could not get a hold of the shop. One day we went up there and they said "it sounds great it will be ready tomorrow" but my bf had gotten sick so we did not go to pick it up til the next week. When we went to pick it up they said that the motor had locked up. If the motor had locked up why did you not call the owner of the truck to tell them what had happened? Luckily the motor is under warranty but they never wanted to deal with the warranty paperwork or take the proper pictures needed. We decided to pull it out of that shop and take it to another one, but they will not give us a receipt even after we have paid and been up there multiple times to get the receipt. Not saying it is their fault that the motor locked up (stuff happens and stuff is faulty when you get it) but they are very unprofessional and have no respect for a customer.

Truck sit in front of the shop for 2 weeks and was never touched. Then I had to pay 65 bucks just for them to do a scan when I done knew what the problem was with the truck. Don’t know how their work is but the work ethic most definitely ain’t there.

Traveling through the area and after may many calls they were the only place that would take us in for a tire repair last minute on a Friday. Very appreciative of their service. Good work and fair price.

These guys had the best service I’ve ever had!! I was in desperate need of an oil change and they had me in and out in no time at all. I highly recommend coming here. The guy that did mine was Brandon Harris and I suggest you ask for him!

Our son is an LMU student that is 3 hours away from home. My son's vehicle was in the mechanic shop at home so he had to drive my mom's car back to school. Unfortunately, the vehicle broke down on him at a local store in Harrogate. We contacted Crater City Automotive to tow the car and to check it out for us. They did a great job and in a timely manner. Everyone we spoke to on different occasions were very nice and extremely helpful. Thank you so much Crater City Automotive!! 5 Star Service!!

We relocated from Florida, and have had a couple issues with our car. The first time we pulled in and they were very helpful and fix our problem. Today, on the way to work, the car started have some major running problems. My husband took it to them, they helped find a reasonable solution and fixed it. We will continue using them for any of our auto needs. We are in the market for a new car, and I will be taking the new car to them too. Thanks for being honest and so nice! We appreciate you!

Had a brake job done and I brought the wrong parts. They were quick to get me the right parts and the work was done quickly. Very friendly staff. I will return for future service on all my vehicles.

Best tire prices in Middlesboro, and trust me, I went to every tire place around. They actually saved me a couple hundred. And the service was awesome. Thanks so much Priscilla and Marcus. You helped me out big time.

DO NOT TAKE YOUR VEHICLE HERE. Had my brakes done around a month ago and went to pick it up the next day for them to say that my car won’t start because something is wrong with my starter. I’ve never had a problem with my starter prior to this. Come to find out he mentioned how the lift could’ve hooked something and messed my starter up. They finally fixed it and when I picked my car up they charged me for fixing my starter that THEY messed up. That’s not all… was driving my car home last night and my caliper popped completely off while I was driving! Thankfully I was close to the house and it didn’t damage my wheel. I looked at it today and both of the bolts are completely out. There’s no way both bolts just so happen to come out at the same time, I think they forgot to put the bolts back into the caliper. For your safety and money DO NOT TAKE YOUR VEHICLE HERE!

Wow, oh wow, oh wow!!!!! We were on our way back home which was almost 4 hours away at the late our of almost 10PM on a Saturday Night ~ and our tire goes FLAT! Our family, who lives in town, contacted this business and even though they were closed, they happen to still be available to take the call, hear our family’s plea for help for us, and was SO KIND to help us by taking us in so late and putting two new tires on for us!!!!!! We were so blessed that it all worked out and that Marcus was kind to help us in our Major time of need! We are so grateful for his willingness to help us in such a late hour. We can’t say thank you enough!!!!!!!!!!!!! This place won’t disappoint!!! What a blessing!!!!!!!!!

This is an awesome shop if your looking for personal service at a reasonable price. I had my car worked on and it took a little longer than expected. Instead of me having to walk two miles in the blazing heat from my house to the garage to pick it up, the owner voluntered to take time out to deliver it to my door. You don't find service like that at the big corporate repair shops.

They were great with everything. They had someone there to tow me within 20 minutes, and they were able to fit my car in early the next day. Afterwards, they were prompt to fix the problem and kept me informed throughout the process!

We backed out over into a ditch and Crater City Towing came out. We were in Pine Mountain State Park and they are very narrow roads where we were. The operator checked out several different ways to get the car out and it was oblivious he didn’t want to do any damage if it was possible to avoid. The muffler was in a position that it would be torn off if he just pulled it straight out so he built a ramp with rocks and a grate so the tire would lift before it hit the wall. He very kind and thoughtful. He took a lot of time to make sure the job was done safely. We’re not from the area but if we were from here, we’d definitely keep his number on hand.